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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.6
344 Reviews

344 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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November 03, 2023

My service agent was top notch. Kyle Predmore was most gracious, communicative and helped explain the problems I experienced in my vehicle. More

by jknski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Kyle Predmore! We're delighted to hear that he provided you with top-notch service and effective communication. Your satisfaction is our priority, and we appreciate your positive feedback. We're here to assist you with any future automotive needs.

November 03, 2023

This is my first time with Genesis, so far everything is good. Will recommend to someone who's interesting More

by cindyleung238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

We appreciate your recommendation and are pleased to hear that your experience with Genesis has been good so far. Your satisfaction is important to us, and we look forward to serving you and any potential referrals in the future. Thank you for choosing us!

November 03, 2023

Kyle P was terrific - very professional, courteous and knowledgeable service representative - I would recommend anytime More

by jum
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Predmore
Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your recommendation and kind words about Kyle P! We're delighted to hear that he provided you with professional, courteous, and knowledgeable service. Your feedback is greatly appreciated, and we're here to assist you anytime you need automotive service.

November 03, 2023

I missed Mariela. I was happy to see her. She really delivers! She spent time with me and thoroughly reviewed your tech's comments. He also gave me some option More

by Bluespwrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Mariela! We're delighted to hear that she provided you with excellent service and valuable insights about your G-80. We truly appreciate your feedback and your trust in our dealership. If you have any further questions or needs, please don't hesitate to reach out. We look forward to assisting you on your next visit!

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