4 Genesis Dealers near 90703near 90703

I had an absolutely fantastic experience working with - Melissa C

I had an absolutely fantastic experience working with Victor. He was incredibly knowledgeable about the vehicles, patient with my questions, and made the entire buying process smooth and stress free. He didn't push anything on me, and I felt like Victor genuinely cared about finding the right car for me. Highly recommend!

I had a great experience leasing my new vehicle from Norm - sameeraleliwi

I had a great experience leasing my new vehicle from Norm Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff was knowledgeable, patient, and took the time to explain all the details clearly, which made the experience stress-free and enjoyable. I truly appreciated the level of customer service and attention to detail. I would definitely recommend this dealership to anyone looking for a seamless and pleasant car-leasing experience.

Unprofessional and Disappointing Service: My recent - e36m3gt

Unprofessional and Disappointing Service: My recent visit to Glendale Genesis for a service appointment was extremely disappointing. It took over a month to schedule, and when I arrived, there was no dedicated parking for service vehicles. Customers had to wait on a non-parking side street with no signs for the service entrance. The waiting area was small, with outdated and dirty chairs. Service technicians were unresponsive and unprofessional. Despite scheduling in advance, I waited two hours without any update on my car, which remained untouched for most of the day. The customer service representative was indifferent and uninformed about my car’s status. After picking up my car, I found several scratches on the bumper. Despite reporting this immediately and following up three times in a week, I received no response. Their customer service is a joke. Listening to their recorded message about outstanding service, especially under new management, was frustrating. This experience was a stark contrast to those claims. I am extremely dissatisfied with the service at Glendale Genesis. If Genesis wants to be seen as a premier brand, they must address these serious issues.