Norm Reeves Genesis of Cerritos

​I can’t recommend Julian Murillo at Genesis at Cerritos Auto Square enough. We were looking at a used 2018 Jeep Grand Cherokee with only 49,000 miles, and Julian made the entire process seamless. ​He was Auto Square enough. We were looking at a used 2018 Jeep Grand Cherokee with only 49,000 miles, and Julian made the entire process seamless. ​He was completely upfront from the start—no gimmicks, no hidden fees, and absolutely no pressure. He worked patiently with my parents to ensure they got a monthly payment and interest rate they were comfortable with. ​When we arrived to finalize everything, Julian had the Jeep washed, gassed up, and all the paperwork ready to go. It’s rare to find a salesman who is this transparent and respectful of your time. If you want a straightforward, "no-headache" car buying experience, definitely go see Julian! More

My only complaint about this experience was that when I spoke on the phone with the associate, they said the price was the same at the dealership. When I got in- it was a little over $1000 more and they wo spoke on the phone with the associate, they said the price was the same at the dealership. When I got in- it was a little over $1000 more and they would not match the price online and required me to add the KAR security system. Left with a car, but it was over my initial budget due to the cost of the REQUIRED security system. At that point, the price of the system needs to be in the dealership price already since it actually isn’t OPTIONAL like the website says OR like the security system paperwork says. I had to sign a piece of paper notating that I was aware I was purchasing an OPTIONAL security system- when in fact the dealership was requiring me to do it in order to leave with the car. More

I had a great experience leasing my new vehicle from Norm Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff was knowledgeable, patient, Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff was knowledgeable, patient, and took the time to explain all the details clearly, which made the experience stress-free and enjoyable. I truly appreciated the level of customer service and attention to detail. I would definitely recommend this dealership to anyone looking for a seamless and pleasant car-leasing experience. More

There was no pressure with the sell. Ernesto was the agent and counted around and went to the Valley to get the color and make wanted. Super professional. Ernesto was the agent and counted around and went to the Valley to get the color and make wanted. Super professional. More

I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle o Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had previously replaced the front passenger headrest in an attempt to cure the rattle. This time, they replaced the rear window sunshade because they determined that a rattle was coming from it. When I picked up my car, I asked if the foreman could go on another test drive with me. I had to wait a while for this, so I drove around the neighborhood near the dealership for over an hour trying to find a place with the right kind of bumps so that the rattle would happen. I was thrilled that the foreman and I clearly heard the rattle happen on this second test drive. He even commented that the rattle was rather loud. They checked my car back in and provided me with another nice loan car. This time they replaced the seat frame for the seatback of the passenger seat. I think they have succeeded in repairing the rattle this time and I enjoy driving my car even more now that it is blessedly quiet. I am grateful that the dealership and Genesis invested a lot of time, effort and money into repairing my car. It was all free to me because it was covered by warranty. I am always impressed when a company goes out of their way to honor their warranty rather than making excuses for why they didn't. More

On 1/2/24, I bought a new 2023 G90 from Norm Reeves Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, when I call her, I get a message that says the best way to reach her is to send her a text message. When I send her a text, she only replies when she has good news for me. I think she should reply to every text. The only significant problem that I have had with the car is that when I drive over sharp bumps, I hear rattling. After waiting several months for the part to arrive, the dealership installed a new headrest on the front passenger seat, which was supposed to stop the rattling. After this repair, I let the Service Advisor know that I still heard rattling, but the dealership didn't do anything more, and that was months ago. In my experience, Longo Lexus is much better at resolving these kinds of problems than Genesis of Cerritos. Overall, I like the G90. I like that the handling is more agile than my previous car, a Lexus LS460. More

Recently, I purchased a new GV70-EV from Genesis Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience. Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience. More

This has been a great dealer to work with for the last 3 years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealersh years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealership has gone above and beyond to support my maintenance and warranty concerns with this vehicle, and I highly recommend him. More

Julian was very professional and provided great customer service and had my entire purchase experience go seamless. Can't recommend him enough! service and had my entire purchase experience go seamless. Can't recommend him enough! More

Second time customer of this dealership. They are friendly, knowledgeable and easy to work with. They are friendly, knowledgeable and easy to work with. More