Mariela Valdez

Customer service is driven by SOP, which is not conducive to good customer service at all to good customer service at all More

by Jacknershtel Verified Customer Verified Customer

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I like the way the whole group of people do their job and the professionalism that service employees especially my advisor keep doing the good job thanks the professionalism that service employees especially my advisor keep doing the good job thanks More

by Mrchingon2 Verified Customer Verified Customer

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Attentive service and staff. Provided me with a nice loaner and fix my car with care. Provided me with a nice loaner and fix my car with care. More

by Jlawrence431 Verified Customer Verified Customer

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We enjoyed our buying experience and now our first rate service experience! Way to go Norm Reeves Genesis of Cerritos service experience! Way to go Norm Reeves Genesis of Cerritos More

by Tam0 Verified Customer Verified Customer

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Dealership failed to tell me my car was reset back to factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown whether my car was given a test drive after factory recall More

by Jerenechiaro Verified Customer Verified Customer

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Quick respond in good way and did good job to completed the task , excellent result, and good personality. the task , excellent result, and good personality. More

by James Verified Customer Verified Customer

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Just another Genesis dealer. I haven't gone to another one to compare their service so can't accurately rate I haven't gone to another one to compare their service so can't accurately rate More

by MT2 Verified Customer Verified Customer

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Excellent communication as well as excellent customer service by all employees. I am very pleased with the dealership and the way it handles customer service. service by all employees. I am very pleased with the dealership and the way it handles customer service. More

by Jusjeri Verified Customer Verified Customer

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From drop off to pick up, the whole process was smooth and professional. I highly recommend this dealership for your service needs. and professional. I highly recommend this dealership for your service needs. More

by Hakster Keem Verified Customer Verified Customer

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I will don’t recommend for your car service at here. I had a reservation at 8 am one day for my car tire change, and I already paid for new tire. When I been there, and asked is everything ready and new I had a reservation at 8 am one day for my car tire change, and I already paid for new tire. When I been there, and asked is everything ready and new tire delivered yet? They told me yes, new tire delivered by before day. The service told me they could not found my new tire at 10:30 am. I spend 2 and half hours for they could not found my new tire. More

by Baol.Shi Verified Customer Verified Customer

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