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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
235 Reviews
Call Service Center (562) 561-2242

235 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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June 01, 2024

We enjoyed our buying experience and now our first rate service experience! Way to go Norm Reeves Genesis of Cerritos More

by Tam0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 31, 2024

Very professional and Comfortable location and lounge. Best Genesis location I’ve been to. Kyle was friendly and confident More

by karl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're thrilled to hear about your positive experience at our dealership. Kyle and the team strive to provide top-notch service to all our customers. We look forward to welcoming you back in the future!

Helpful
May 31, 2024

Kyle is great; he is attentive to detail and very accomodating to customer. He is helpful. More

by Sotheatrinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're delighted to hear that Kyle provided excellent service. We'll be sure to pass along your compliments to him.

Helpful
May 29, 2024

Dealership failed to tell me my car was reset back to factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown More

by Jerenechiaro
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for any inconvenience you experienced. Our team always aims to provide top-notch service, and we appreciate your feedback. Please reach out to me at 562-405-3505 to discuss your concerns. Thank you. -Bill Stephens, General Manager

Helpful
May 28, 2024

Sorry for such a poor rating. Doesn't have as much to do with Norm Reeves Genesis of Cerritos,, but that the 2023 Genesis GV60 Performance car that I purchased from this dealersh More

by Mcr13Car20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Predmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear about your experience. Please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager

Helpful
May 28, 2024

Quick respond in good way and did good job to completed the task , excellent result, and good personality. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Predmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Helpful
May 26, 2024

Just another Genesis dealer. I haven't gone to another one to compare their service so can't accurately rate More

by MT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're glad you gave us a try. If you ever have any feedback or questions about our service, please don't hesitate to reach out. We're here to ensure your satisfaction.

Helpful
May 26, 2024

Kyle was great, thorough and attentive. Represented Genesis in a great way. Great experience overall. More

by Ngarcia323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 29, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the wonderful feedback! We're thrilled to hear that Kyle provided you with a top-notch experience representing Genesis. Your satisfaction is our priority, and we look forward to serving you again in the future.

Helpful
May 24, 2024

Excellent communication as well as excellent customer service by all employees. I am very pleased with the dealership and the way it handles customer service. More

by Jusjeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with us. We strive to provide exceptional customer service at every step, and we're thrilled it made a difference for you.

Helpful
May 24, 2024

From drop off to pick up, the whole process was smooth and professional. I highly recommend this dealership for your service needs. More

by Hakster Keem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your glowing review! We're delighted to hear that your experience with us was smooth and professional. We appreciate your recommendation and look forward to serving you again in the future.

Helpful
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