Norm Reeves Genesis of Cerritos - Service Center

The service valet service saves me so much time and effort. I love it and plan on using it again. effort. I love it and plan on using it again. More

Mary was very infomarive and knownlegablw. Nightly recommend her to anyone. The only problem I had was the loner. Nightly recommend her to anyone. The only problem I had was the loner. More

Service was good disapointed they did not provide a loaner which they promise when i lease my car loaner which they promise when i lease my car More

Excellent service and friendly demeanor. Delivered car on time. Efficient when checking in. Great communication. Delivered car on time. Efficient when checking in. Great communication. More

Kyle was great! I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. More

Is good servicio and evriting thanks all lot the car is nice so i am happy nice so i am happy More

One of the best genesis dealerships in SoCal. I like having my car serviced here because the people are very nice and professional. I like having my car serviced here because the people are very nice and professional. More

this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on . it was for the same actuator that was replaces before! i had to leave my car overnight and was not able to get a loaner veh! this is UNACCEPTABLE! to inconvenience the customer like this is beyond imaginable! ive never heard of a dealership not having a loaner veh! or at least offer a rental? something! no apology no explanation! nothing! the attitude was like " ohh well, thats how it goes"! Ummmmm NO'! I have never owned a vehicle that experienced this many issues in less than three years ! i only have 13700 miles! im afraid of what is waiting for me nexr with this crap car! and most importantly, I do not ever want to deal with the service department again !!! within the next two weeks I will be selling my Genesis and never returning ever!!!!!! More

There no follow up with this dealership also any work being done takes over 30 days. being done takes over 30 days. More

Kyle was very polite and attentive. He listened to all my concerns and addressed them He listened to all my concerns and addressed them More