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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.6
344 Reviews
Call Service Center (562) 561-2242

344 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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January 13, 2024

Very professional and service oriented All my experiences at Cerritos Genesis have been exceptional and much appreciated. More

by dennisspry01
Recommend Dealer
Yes
Employees Worked With
Anacelli, Mary and Eric
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you've had exceptional experiences with us at Cerritos Genesis. We appreciate your trust and look forward to serving you with the same level of professionalism in the future. Safe travels!

January 13, 2024

Good service, efficient, clean waiting area People there are very courtious I love my genesis More

by mfitzsimmons.cfa
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that you appreciated our service, efficiency, and clean waiting area. It's a pleasure to have you as a satisfied Genesis owner!

January 13, 2024

Friendly & excellent service Service time was pretty accurate, fixed my weather login issue & assisted with ride to & from where I needed to go while service was being done. More

by Susanpia117
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our team provided friendly and excellent service, and we're always here to assist with any automotive needs. Drive safely!

January 13, 2024

Very good He speaks Korean. I am very comfortable. He is so nice He explained about the car so good. I understand and comfortable. More

by Beautyneedle
Recommend Dealer
Yes
Employees Worked With
Sky Kim
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience at our dealership. We strive to provide excellent service to all our customers, and we're thrilled that you felt comfortable and well-informed. If you have any further questions or need assistance, feel free to reach out. Safe travels in your new car!

January 13, 2024

Had to take in G80 for oil change. ..had no appt scheduled and he got it done quickly and plus got my Genesis jacket I've been waiting for 9 months More

by Kaptkronos887
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing us for your G80's oil change! We're delighted to hear we could accommodate you without an appointment and that you finally received your Genesis jacket. We appreciate your trust in our service. Drive safely!

January 13, 2024

I call Billy and he has Mariela reach out to me. Then she sets up the valet service and handles everything so well More

by davies2214
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're delighted to hear that Billy and Mariela provided exceptional service, making your experience hassle-free. We appreciate your business and look forward to serving you again in the future.

January 13, 2024

Really good. Kind and fast service time. It was really good because so kind and fast service time. It made me valued customer. More

by 13579acek5
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're delighted to hear that you appreciated our kind and fast service. We strive to make every customer feel valued, and we look forward to serving you again in the future.

January 13, 2024

All employees are kind and valet service was great Good dealership Very good ppls working hope there everyone stays long More

by Pciroro
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team and valet service. Your support means a lot to us, and we look forward to serving you for years to come!

December 29, 2023

Great, easy to deal with the loaner was awesome. My vehicle was dirty when I got it back, but was rainy that week More

by brettdeluca
Recommend Dealer
Yes
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December 29, 2023

Fixed recalls got almost everything done except one recall that you did not have a part in stock More

by Tcboarding
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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