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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.6
344 Reviews
Call Service Center (562) 561-2242

344 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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January 14, 2024

I would've gave it a 5 but it was a 4 cuz of Uber service. There has been delay causing long wait. More

by Chris4jane
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your feedback with us! We apologize for any inconvenience caused by the delay in our Uber service. We appreciate your understanding and hope to provide you with a seamless experience in the future.

January 14, 2024

Nice&kind People's nice and kindness Reservation was easier and more convenient . Service was faster than what I expected. More

by haena53
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that your reservation experience was smooth, and we appreciate your positive feedback on our efficient service. We look forward to serving you again in the future. Safe travels!

January 13, 2024

Kyle is very responsive and truly strives to make your experience a good one. And he excels and exceeds every time. More

by kguerrero
Recommend Dealer
Yes
Employees Worked With
kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kyle. We appreciate your trust in our dealership and look forward to serving you again in the future.

January 13, 2024

You guys are awesome! You got me in and out as promised, I didn't have to wait too long. More

by maxvolkman
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic feedback! We're thrilled to hear that we could provide you with a fast and efficient experience. We appreciate your business and look forward to serving you again in the future.

January 13, 2024

I called them twice to make sure they have all the parts for my recall service. But they still didn't have it More

by soonsolhong
Recommend Dealer
No
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the delay in parts and we understand your frustration. We are actively working to get the parts in and we appreciate your patience. If you would like to discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 13, 2024

Excellent Excellent service comfortable wait room and professional service Competitive pricing and great customer service More

by richshan20
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our excellent service, comfortable wait room, competitive pricing, and great customer service. We appreciate your feedback and look forward to serving you again in the future.

January 13, 2024

I was very pleased with the communication and overall service that the dealership provided. The dealership went the extra mile to ensure that I was completely satisfied with the repairs and service. More

by mariowade1
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our communication and service. We appreciate your trust in us and look forward to serving you in the future.

January 13, 2024

Fine. It took a little longer than anticipated & next time I will book my appointment in advance so I could request a Loaner. Thanks More

by william_holt70
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We appreciate your understanding and look forward to serving you even better in the future.

January 13, 2024

Every time is a great experience. Super easy and very friendly staff. Makes it for an easy experience. More

by Kellieduggan7
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you consistently have great experiences at our dealership. Our team is committed to providing a friendly and easy car-buying experience for all our customers. We appreciate your continued support!

January 13, 2024

Very professional know what customer needs and they provide all their services? They know what customer needs and they provide all their services on time. More

by rickyish
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariela Valdez
Report | Print
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Providing excellent service on time is our priority, and we appreciate your feedback. We look forward to serving you again in the future!

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