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Norm Reeves Genesis of Cerritos - Service Center
Cerritos, CA
244 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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244 Reviews of Norm Reeves Genesis of Cerritos - Service Center
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June 18, 2024
More helpful with updating the GPS on my 2023 Genisis. Service dept was friendly and got me right in and out on time. Service dept was friendly and got me right in and out on time. More
by Valleybase
Verified Customer
Helpful June 18, 2024
They were very responsive and helpful. They were polite & patient with me as an older women & recent widow! They were polite & patient with me as an older women & recent widow! More
by debbiea61dd
Employees Worked With
June 18, 2024
June 17, 2024
Mariela Valdez Is attentive, she made sure all my questions were answered and I was comfortable. Her customer service is exceptional! questions were answered and I was comfortable. Her customer service is exceptional! More
by Faigasan0
Employees Worked With
June 15, 2024
Mary had a Great attitude and the rest of the staff was awesome. I will recommend awesome. I will recommend More
by sguzman122
June 15, 2024
Great and friendly service. I will definitely come again for car service when I need it. I will definitely come again for car service when I need it. More
by Marlys1
Employees Worked With
June 15, 2024
Professional and corteous Nice waiting area. with drinks and snacks. Detailed car nicely. On time service. with drinks and snacks. Detailed car nicely. On time service. More
by Stephenhata
Employees Worked With
June 15, 2024
Really helpful and informative, Mariela made me feel comfortable and explained the upcoming maintenance process. comfortable and explained the upcoming maintenance process. More
by Eatfire2
Employees Worked With
June 15, 2024
The dealership-service area was immaculate. When I arrived, I was immediately greeted by an employee who then let Kyle know that I had arrived. Kyle came out to greet me and walked me to his of When I arrived, I was immediately greeted by an employee who then let Kyle know that I had arrived. Kyle came out to greet me and walked me to his office. Kyle is personable, professional, and courteous. He explained everything that would happen so that I knew exactly what to expect. He ordered the Lyft rides for me and surprised me with my car being ready earlier than expected. Overall, I had a terrific experience! More
by Stephsol
Employees Worked With
June 04, 2024
Customer service is driven by SOP, which is not conducive to good customer service at all to good customer service at all More
by Jacknershtel
