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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

January 08, 2021

I signed for a world-class inspection. I got my car back still feeling unsafe to drive it. Dealer gave me 0 feedback on how my car can be fixed More

by lance iles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Cruz & party
Jan 11, 2021 -

Norm Reeves Ford Superstore responded

Hello Lance, we regret to hear about your experience at our dealership as we want to make sure all our customers leave feeling Safe in their car. Our world class inspection is a visual evaluation only. As explained by your advisor further diagnostic is needed To determine the failure of the transmission. Please reach out to Service Director, Sean Osborne, at 562-405-3580.

January 06, 2021

Thank you Manny and Fabby! I love my new car and will definitely be back the next time I’m in the market for a new vehicle! More

by KFelix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Manny Sandoval
Jan 06, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new car! Thank you for the great review and 5-stars!

January 03, 2021

Joseph was en excellent rep he was very helpful and did an amazing job. He made it very easy and fast for us to get the vehicle we wanted More

by Rraulm29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernabe Campoz, Joseph Calderon
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! Thank you for the great review and 5-stars!

January 01, 2021

Ford superstore is the place to buy a new vehicle. Jorge Velazquez is number one. Found us the best vehicle, got us the best deal and got us on the road. I would definitely recommend to all my friends and f More

by Florespaintinglb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Ford! Thank you for the great review and 5-stars!

January 01, 2021

We had the best experience. Our salesperson was professional, accommodating, timely, with a personal touch. My husband and I are very pleased with the transaction. My husband and I would like t More

by lynnguzzetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Great to hear, Lynn! Thank you for the great review and 5-stars!

January 01, 2021

Worked nicely with me to get the deal done had a nice experience with little pres Would work again with Daniel Thanks I’m done More

by Gimbel 2
Recommend Dealer
Yes
Employees Worked With
Daniel Rosales
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new car! Thank you for the great review and 5-stars!

January 01, 2021

The reason that I patronize this Dealership is Mike O'Connor. Mike O'Connor is great. When Mike leave I will find a Dealer closer to my home. More

by rtaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor, Rachelle Papadatos
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

December 30, 2020

When I called to set an appointment I was thanked for my continued business. That always makes me feel good. I was able to set the appointment for that same day to have my battery replaced. The total cost q More

by Robinauwerda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars, Robin!

December 30, 2020

I thought it would be impossible to help my son finance a good relatively new used car - he lives in LA while his mother and I live in Massachusetts. I was proved wrong! ... by the excellent customer service More

by niccar4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Sandoval, Jesse Martinez, Benjy Brown
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Congrats on the new car! Thank you for the great review and 5-stars!

December 30, 2020

i was dissapointed to have the manager tell me to push my car to the street. when i had confidential information in my Microsoft Brain in my Ford Fusion 2013 Black. its in my Driveway.. if someone wants to More

by belorriaga4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael & another Manager, Sean Osborne, Rafhael Cardoza, Rafael Gonzales
Jan 04, 2021 -

Norm Reeves Ford Superstore responded

Hello, we have attempted to reach out to you multiple times. As explained previously, the concerns with Microsoft would need to be addressed directly with them. Please contact me if you have any questions. Thank you. Service Director, Sean Osborne 562-405-3580

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