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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

January 16, 2021

I have had more good experiences here than bad. I was pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy More

by Jay H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintero
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

We're happy to hear of your great experience at our dealership, Jay! Thank you for the review and 5-stars!

January 16, 2021

Car was clean when I picked it up, and was informed they needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later More

by larouge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Noun
Jan 19, 2021 -

Norm Reeves Ford Superstore responded

Thank you for your review and 5-star rating!

January 13, 2021

Really good overall no complaints and if you’re looking for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side More

by Osorioalexis1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5-stars!

January 13, 2021

Neri Elis, sales provide an excellent service. Very patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to More

by Lenson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

We are happy to hear about your experience! Thank you for the great review and 5-stars!

January 12, 2021

This was the first time there for service and comparable to the last place that did my service. They were friendly and did the work for me More

by Karen Benson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Jan 13, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the review and 5-stars, Karen! Thank you!

January 11, 2021

They have been very professional and service has been outstanding. They also have a very nice waiting room and let you know as soon as my truck was ready. More

by Adventure20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 11, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars!

January 11, 2021

Jose was attentive to my questions, he was friendly, and he was professional. I recently purchased a new Shelby GT350 and I am very apprehensive about going to a dealership for services do due past experien More

by Hapaboy310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Jan 12, 2021 -

Norm Reeves Ford Superstore responded

We appreciate your review and 5-stars! Happy to hear of your positive experience with Jose!

January 10, 2021

Service was excellent! Cindy Noun took care of all my concerns and the service on my vehicle was very detailed and thorough. Very satisfied with the service. they even detailed my car! More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Noun
Jan 11, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars, Angie!

January 10, 2021

Satisfy for the excelent work. I wanna say thank you to the team in Ford for giving the best service and especially to Mr Tony Ibarra. More

by robertorivera54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Jan 11, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and 5-stars, Roberto!

January 08, 2021

On two different occasions I was waiting for phone calls from these dealer, for two different reasons. They didn't call by the time they were supposed to call. I called them (Jose Torres/Bernabe Campoz) to More

by Natalia Ocampo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernabe Campoz, Jose Torres
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