
Norm Reeves Ford Superstore
Cerritos, CA
Filter Reviews by Keyword
By Type
2,225 Reviews of Norm Reeves Ford Superstore
I have had more good experiences here than bad. I was pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy pleasantly surprised they actually were able to get me an appointment within 2 days. Raymond Quintero went above and beyond to make sure I was happy with the timeframe to complete the work. He kept I. Contact with me to give me updates and even stayed a little over until I could pick up my vehicle. My vehicle was cleaned for me and all the work was great. Great job norm reeves and thank you Raymond! More
Car was clean when I picked it up, and was informed they needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later needed to order parts. And I have the option of leaving the car and keeping the rental, or bringing it back later More

Really good overall no complaints and if you’re looking for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side for someone to help you ask neri ellis 💯💯 best man out there, trust his the guys you want in your side More
Neri Elis, sales provide an excellent service. Very patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to patience in answering all my questions. The other team members are very supportive and wonderful as well, Saying "Congratulations!" , mean a lot to me. As a whole the service is beyond expectations! More
They have been very professional and service has been outstanding. They also have a very nice waiting room and let you know as soon as my truck was ready. outstanding. They also have a very nice waiting room and let you know as soon as my truck was ready. More
Jose was attentive to my questions, he was friendly, and he was professional. I recently purchased a new Shelby GT350 and I am very apprehensive about going to a dealership for services do due past experien he was professional. I recently purchased a new Shelby GT350 and I am very apprehensive about going to a dealership for services do due past experiences having work done at a dealership. However, as previously stated, Jose patiently answered all my questions and put me at ease. As long as this same level of service is provided I will return here for future service requirements. More
Service was excellent! Cindy Noun took care of all my concerns and the service on my vehicle was very detailed and thorough. Very satisfied with the service. they even detailed my car! concerns and the service on my vehicle was very detailed and thorough. Very satisfied with the service. they even detailed my car! More
On two different occasions I was waiting for phone calls from these dealer, for two different reasons. They didn't call by the time they were supposed to call. I called them (Jose Torres/Bernabe Campoz) to from these dealer, for two different reasons. They didn't call by the time they were supposed to call. I called them (Jose Torres/Bernabe Campoz) to find out what was going on why didn't they call yet but they never answered the phone, I left voicemails and waited for a response for hours but they never answered or call back, both times I had to go back to the store to find out what was going on. They once said, oh! the car isn't ready yet, we need more time!. and that's fine, but at least they should have called me to let me know. the other time I was waiting for a part that should have arrived by then and the exact same thing happened, no answer! I had to go back in person to ask if they already got the part and they said they needed about one more week to get it probably they didn’t even ordered it by then. Waste of time having to go back and forth just to get an answer. Not to mention, that it takes too long for someone to come to help you when you arrive for service. More