Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,225 Reviews of Norm Reeves Ford Superstore

February 21, 2021

Wonderful service. Sean, George and Hugo helped us out in every way possible. Very friendly staff. Wide range of selections in cars. Love my new Ford Bronco More

by shashanksonnappa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne, George Contakos
Feb 22, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Ford Bronco We appreciate the awesome feedback and 5-star rating and hope we can be of service to you again. Have a great day!

February 19, 2021

Overall great service. However, even though I had scheduled my appointment (10:15am), the line to drop off cars for service was very long (over 1/2hr). I think cars with appointments should be prior More

by christine.jeanbart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Feb 19, 2021 -

Norm Reeves Ford Superstore responded

Christine, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 19, 2021

Rafael was very attentive. He has a great disposition. I would definitely look for him for my next service. Very professional and polite service rep. More

by Riklisjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Feb 22, 2021 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

February 18, 2021

From the time I scheduled my service (online) to the time I picked up my vehicle, I have been satisfied. Rafael apologized for the wait time, but that wasn’t his fault. He made sure I had the proper accommo More

by ksnathaniel10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Feb 19, 2021 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team regarding your service appointment. We appreciate the amazing rating and we hope to see you again.

February 17, 2021

Great team at the dealership! Everyone was helpful and fast! I will recommend the dealership to others and continue my business with them. Thank you . More

by Gina S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Feb 17, 2021 -

Norm Reeves Ford Superstore responded

Gina, thanks for the wonderful review and rating! So pleased that you had a great experience with our team and we look forward to your next visit. Take care!

February 16, 2021

Miles is very professional. He answered all my questions and helped me with my purchase of a Ford Explorer. Thanks Miles for your great service! More

by Maria Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips
Feb 17, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your Ford Explorer, Maria! We appreciate the awesome feedback and 5-star rating and hope we can be of service to you again. Have a great day!

February 16, 2021

Excellent service from Tony Ybarra. Kept me abreast of findings as his mechanic checked out problems I had with my car for servicing. Explained results to me. More

by dixie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Feb 16, 2021 -

Norm Reeves Ford Superstore responded

We are very happy we could provide you with a positive experience, and we hope to be of service to you again in the future.

February 16, 2021

Great people that work great together. Jorge and Benjy put customers first and enjoy there jobs and the people that they meet. Thanks for everything Sincerely Lee and Glenda Thomas More

by latedropper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Benjy Brown, Francisco De La Paz
Feb 16, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great review and rating! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

February 15, 2021

Jorge and Manny has always made sure our expectations were met . Both very professional and pleasure doing business at norm reeves Ford. Possibility of purchasing another vehicle within year or so More

by Gabevflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Manny Mendez
Feb 15, 2021 -

Norm Reeves Ford Superstore responded

We appreciate you taking the time to leave such a positive review. Congrats on our purchase, and we look forward to seeing you again.

February 14, 2021

Service advisor Rafael Gonzales-moran gave excellent customer service. I really appreciated his response and concern towards my needs. He kept with each step along the way. More

by LCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzalez-moran
Feb 15, 2021 -

Norm Reeves Ford Superstore responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

...
88
...