Norm Reeves Ford Superstore

I had a very pleasant experience. David Pulido was very knowledgeable and caring. I’m 100% very pleased with my service and I will make sure to recommend your dealership to family and friends. knowledgeable and caring. I’m 100% very pleased with my service and I will make sure to recommend your dealership to family and friends. More

George and Benji where Friendly, informative, professional and most importantly honest. The vehicle was ready when we got there. The whole process took 2 hours. professional and most importantly honest. The vehicle was ready when we got there. The whole process took 2 hours. More

With the covid situation, I felt very comfortable having my vehicle service at Ford in Cerritos and Tony Ybarra took care of my vehicle situation, outstanding my vehicle service at Ford in Cerritos and Tony Ybarra took care of my vehicle situation, outstanding More

Let me say Manny got me the new 2020 suv edge I wanted Let me say Manny got me the new 2020 suv edge I wanted and made it happened. Amazing customer service with great knowledge. great price. Let me say Manny got me the new 2020 suv edge I wanted and made it happened. Amazing customer service with great knowledge. great price. More

Great customer service and workmanship. Tony was helpful and knowledgeable. Vehicle was ready when promised. Also set up appointment for a recall issue Will definitely return. Thank you and knowledgeable. Vehicle was ready when promised. Also set up appointment for a recall issue Will definitely return. Thank you More

Overall I would say that this dealership is great to work with. They have great inventory and are willing to work with you. However I would say with the amount of people they see it is quick hard to reach with. They have great inventory and are willing to work with you. However I would say with the amount of people they see it is quick hard to reach them and sometimes multiple follow ups on my end as a customer is required. There is one person though that has always been 100% responsive to all my inquires and has been extremely helpful on tracking all my questions and her name is Karla Velazquez. She was the one that originally helped me and connected me to the right people at Ford to buy my Ranger. After the purchase process she has continued to be responsive and helpful on my requests. I usually expect once a sale has been done to have to fight for any other help, but not with Karla. She is always super helpful and 110% there for me as the customer. This alone has kept me wanting to work with this dealership and believing that they are for the customer. I usually have to wait a few days and send at least 2-3 follow up with other members in different departments to get my questions answered. I understand they are busy, but requiring me to do additional follow ups on questions doesn't always give me the best feeling. More

Above and beyond! Like many other dealers before I was always promised something they could not do. Bernabe made it happen! And I’m still shocked! Thanks again! always promised something they could not do. Bernabe made it happen! And I’m still shocked! Thanks again! More

Fast, reliable, courteous staff. Taking in the vehicle and picking it up was fast. I did not have to wait around. I would definitely keep coming back to service my vehicle. and picking it up was fast. I did not have to wait around. I would definitely keep coming back to service my vehicle. More

Great customer service, made the transaction great and easy!!! John was awesome I definitely wouldn’t buy another car off Isaiah he helped us out and made the deal exactly how we wanted it. Felt like I easy!!! John was awesome I definitely wouldn’t buy another car off Isaiah he helped us out and made the deal exactly how we wanted it. Felt like I wasn’t even buying a car!! More

Courteous service and very professional. They called to Courteous service and very professional. They called to remind me an oil change was due, I tacked on a tire rotation with zero hassles, and they even Courteous service and very professional. They called to remind me an oil change was due, I tacked on a tire rotation with zero hassles, and they even washed the car for me. More