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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

March 09, 2021

Great customer service and the process was handled quickly. I will definitely go back for future purchases and new car sales. Very professional operation. Satisfied customer More

by epetty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benjy Brown
Mar 09, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Take care and congrats!

March 09, 2021

Kept me informed throughout the ordering and delivery process. Paperwork process was quick and truck delivery was done in a safe manner. I felt safe doing business Norm Reeves Ford More

by Jasonabrego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Jeremy Darrow
Mar 09, 2021 -

Norm Reeves Ford Superstore responded

We really appreciate the great feedback on your sales experience, Jason! We strive to provide a safe and comfortable space for our customers, and we thank you for sharing. Take care and enjoy your new ride!

March 08, 2021

I came here to buy my first Ford SUV. My sales person David was nice. He made sure that we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place! More

by Hernaeli984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Mar 08, 2021 -

Norm Reeves Ford Superstore responded

Congrats on the Ford SUV! We love hearing from our customers about their car buying experience, thank you for sharing. Take care and enjoy!

March 05, 2021

Sean and his staff are awesome. They go above and beyond to make sure my car gets all the attention to detail it needs during my service. This was especially the case when they took our complaint seriously More

by bsp911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Mar 05, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 04, 2021

Highly recommend Jason Great service and very helpful will definitely be back for my next vehicle don’t hesitate to come here and buy your next vehicle ask for jason More

by Armando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paez
Mar 04, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating, Armando! We strive to provide the best customer service to everyone who visits us. Take care!

March 03, 2021

I am only giving the Dealer a 4. My customer service rep, Jose Torres, was great and I gave him a 5. But the Dealer needs to know that I waited 45 minutes from my appointment time to be seen. Then whe More

by Janis Utz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 03, 2021 -

Norm Reeves Ford Superstore responded

Hi Janis, we appreciate you taking the time to leave us this feedback and leave a great rating. We hope that your next visit with us will be a 5-star experience!

March 03, 2021

Daniel Sanchez was great to work with. There were a couple issues with my service visit that he took care of for me without making it an ordeal. Thank you for taking care of your customer. More

by Choonty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 03, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating, Choonty! We strive to provide the best customer service to everyone who visits us. Take care!

March 02, 2021

Excellent customer service! Listened to what I wanted and was able to make a deal without being pushy. I am completely satisfied with my experience at Norms and would recommend anyone to purchase from them! More

by Natemanzano14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Bernabe Campoz
Mar 02, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review! We work hard to meet the expectations of our customers, and we’re thrilled to hear we provided you a satisfying experience. Congrats and enjoy!

March 01, 2021

Good service I was help by David pulido nice guy he help me buy my lease Ford financing was easy they let me get the car I wanted thank you. More

by Nerilemus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Fabby Guerra
Mar 02, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your lease! We appreciate you taking the time to leave us this 5-star review, take care!

March 01, 2021

I had a great experience getting my car serviced at Norm Reeves Ford! It was easy to get an appointment and the service was excellent! Very friendly service, and very professional work! Jose was very helpf More

by f2cdwzrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 01, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! So pleased to hear you had a great experience during your service visit and we appreciate the kind words.

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