Norm Reeves Ford Superstore

Service tech was very helpful and efficient. As we are having quite a few issues with our new 2020 explorer ST. Rafael is doing everything he can to help us out. We are hoping this Monday will be the last having quite a few issues with our new 2020 explorer ST. Rafael is doing everything he can to help us out. We are hoping this Monday will be the last time into service this is the 3rd time in under a weeks time. As this is a new Vehicle. we are very disappointed that there are these issues. My last Ford, a super duty diesel, a previous dealer and Ford Motor Co actually lemon laws the vehical. I am hoping this is not the case again. More

Ivan in service is person that I dealt with. Customer comes 1st with him, goes out of his way to make sure all your needs are met. Wonderful experience comes 1st with him, goes out of his way to make sure all your needs are met. Wonderful experience More

Great customer service. One of the best car buying experience in many years. The finance department really focused on my needs when purchasing additional components for my car. experience in many years. The finance department really focused on my needs when purchasing additional components for my car. More

The sales person awesome , got the car with more features than other dealers and deal I want Financial service also not took too much time , quick and zero Drama than other dealers and deal I want Financial service also not took too much time , quick and zero Drama More

Great guy helpful all questions we ask he gave us straight answer went for oil change tire rotation and breaks he got it take care straight answer went for oil change tire rotation and breaks he got it take care More

My salesman Carlos was excellent and patient as we looked at several options that might fit my needs. Really appreciated his knowledge and patience he showed. at several options that might fit my needs. Really appreciated his knowledge and patience he showed. More

Looking for a GREAT DEAL, go see Jason Paez! Manny in finance was thuro and efficient. Normreeves Ford will always be my go to Ford store from here on out! Awesome job Normreeves👍 finance was thuro and efficient. Normreeves Ford will always be my go to Ford store from here on out! Awesome job Normreeves👍 More

Neri is a fantastic person and salesman. He looked all over SoCal to find the car we wanted. 100% recommend him if looking for a Ford. Thank you Neri Ellis! over SoCal to find the car we wanted. 100% recommend him if looking for a Ford. Thank you Neri Ellis! More

The service was good, except the tire symbol still comes on when I start the car. I sent a text to Jose Torres explaining the concern but no response. That's my issue regarding the service. on when I start the car. I sent a text to Jose Torres explaining the concern but no response. That's my issue regarding the service. More

The staff here at Ford/Lincoln In Cerritos have to right mix of being extremely helpful, friendly, professional & attentive without being pushy. It is so refreshing to experience this level of professionali mix of being extremely helpful, friendly, professional & attentive without being pushy. It is so refreshing to experience this level of professionalism in this day and age. More