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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

March 29, 2021

I could not be happier with David’s customer service.Everyone that I encountered was very courteous, knowledgeable and helpful. I was able to trade in my previous vehicle, and agree to a payment More

by Cherry.thin.1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

March 28, 2021

Patient and willing to work with customer. Friendly staff, accommodating, helpful. Allowed the customer to express needs and what customer wants. Opinion counted, customer counted. More

by jennysalcedo2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, John Kang, Benjy Brown
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review, Jenny! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

March 28, 2021

Real talk. Jason was very helpful, personable, and awesome! Wonderful job! Jason showed patience and gave great feedback. We felt comfortable and it was a great experience! More

by s.robertson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 28, 2021

For Jason Paez- Very helpful - Easy to talk too- For Jason Paez - Very helpful - Easy to talk too - Informative - Fast transaction *** very satisfied with my Ford Bronco sport ☺️ *** very v More

by kcldlmorales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Paez
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the fantastic rating and feedback. Happy to hear that you are satisfied with your Ford Bronco Sport - congrats!

March 28, 2021

This was the best dealer experience I have ever had. I saw a truck I want and made a phone call . Daniel Rosales was awesome, best sales person I have met. I have bought over 5 new cars over the years. More

by Jstott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rosales, Daniel Rosales
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

We love hearing from our customers about their car buying experience, thank you for sharing. Take care and enjoy the new truck!

March 27, 2021

The staff was great and helpful...never felt pressured or hurried to make a decision. My Expedition was a great choice Thanks guys for your help! More

by rudyv73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Daniel Rosales, Daniel Rosales
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Expedition! Glad you found our team so helpful in making the decision easier. Enjoy the new ride, and thank you for the amazing rating!

March 26, 2021

It was accommodating and helpful environment. I will come back again if needed. They updated me and the information needed for the vehicle repair every hour or so that was reassuring. More

by Vincent24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 26, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, Vincent! If you need anything else, please don't hesitate to reach out to us!

March 25, 2021

Tony was awesome! The wait was a little long, but it was a Saturday so I expected it. Car was finished on time. Excellent service. Tony kept me up to date on the progress plus the txt app also kept me up to More

by intraffic99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us!

March 25, 2021

Service rep Christopher Hoorn was very attentive and showed legitimate concern about my issue with the check engine light going on for the third time. Employees like Chris makes it a little easier dea More

by Riklisjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hoorn??????????
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great feedback on Chris! We're happy to hear he was able to make your service visit a positive experience. Thank you for sharing and the excellent rating!

March 25, 2021

Rafael my service advisor was a constant professional, he took care us very well, I will highly recommend this ocation for the outstanding service they provided More

by Angelrex14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the 5-star rating and review! It helps us to know that we are meeting the needs of our customers. If you need anything, please reach out!

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