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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

August 06, 2023

Good service but the wait time is ridiculous. Service advisor was very helpful in answering all my questions. More

by armendariz213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
Aug 07, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing about your recent visit with us. Please let us know what we can do to make your next trip a 5-star visit, too!

August 05, 2023

Very professional, understands the urgency. I needed my vehicle serviced and didn’t have the appointment upon requesting my urgency it was done well. Specially Robyn has kept me updated with More

by D&C - Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Aug 16, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words and for acknowledging Robyn's excellent service! We're pleased to have been able to accommodate your urgent service request and provide you with a professional and well-handled experience.

August 01, 2023

Staff is very friendly and courteous. I would highly recommend David Pulido and Manny Mendez. More

by yngridm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco, David Pulido, Manny Mendez, Robyn Devis
Aug 02, 2023 -

Norm Reeves Ford Superstore responded

Thank you for the kind words! We're delighted to hear that you had a positive experience with our staff, especially David Pulido and Manny Mendez. We appreciate your recommendation and look forward to serving you again in the future!

August 01, 2023

I had the best experience leaving my car for service, my advisor Isaac made my experience smooth as he was hands on and very professional together with the mechanics who took the time to make sure every det More

by Marlene Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Yela, Juan Prado
Aug 02, 2023 -

Norm Reeves Ford Superstore responded

Marlene, thank you for the wonderful feedback! We're thrilled to know that Isaac and our mechanics provided you with a smooth and professional service experience. Your satisfaction is our top priority, and we look forward to assisting you with any future automotive needs. Thank you for choosing our dealership!

August 01, 2023

Norm reeves ford got me the exact truck i was looking for, helped me with the ordering and took good care of me when it came in More

by kcmontie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, George Contakos
Aug 02, 2023 -

Norm Reeves Ford Superstore responded

Thank you for choosing Norm Reeves Ford! We're thrilled to have been able to assist you in getting the exact truck you were looking for. Your satisfaction is our priority, and we're here to take care of all your automotive needs. We look forward to serving you again in the future!

July 30, 2023

I was able to drop off my car very fast and was offered a one way ride home. Once the service was complete I was notified and picking up my care was also quick. More

by firsttamayo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Corral
Jul 31, 2023 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback. We truly value your business and strive to provide the best customer experience possible. If there's anything else we can do to enhance your satisfaction, please don't hesitate to let us know. We look forward to serving you again in the future!

July 24, 2023

Crystal River, awesome service, very attentive and makes sure your vehicle is done on time, will recommend this dealership to anyone needing service More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
crystal rivera
Jul 25, 2023 -

Norm Reeves Ford Superstore responded

Jose, we truly appreciate this great feedback for Crystal and we are thrilled to read this review! Please reach out if you need anything else!

July 19, 2023

excellent service. Oliver was very helpful and transmitted my message well to finance department even though I had outside financing. More

by Valenciamario2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver
Jul 20, 2023 -

Norm Reeves Ford Superstore responded

Valencia, thank you for sharing this great 5-star rating and review for our team! We appreciate you sharing this wonderful feedback for Oliver!

July 18, 2023

I bought my car at Norm Reeves Ford and keep going there for service, my car is in very good condition, I’m very happy with the service they provide. More

by Clarissa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Jul 18, 2023 -

Norm Reeves Ford Superstore responded

Clarissa, thank you so much for sharing this positive feedback for our team. We are so glad to know you had a 5-star experience with Joseph and we hope to work with you again in the future!

July 17, 2023

Rudy is a great customer service person. He took care of my car and waited for me to pick it up. I definitely recommend Ford of Cerritos. Ask for Rudy Wilson. Thank you! More

by Mazda CX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson. The best.
Jul 17, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this wonderful feedback for Rudy and our team! We're thrilled to know you had a positive experience and we hope to work with you again in the future!

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