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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

August 31, 2023

Kevin was very knowledgeable about our chosen car and patiently answered all of our questions. I was also pleased we were able to work out the deal through email before driving down to the dealership More

by pmftcf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Limon
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Sep 01, 2023 -

Norm Reeves Ford Superstore responded

Thank you so much for sharing your experience with Kevin at our dealership! We're thrilled to hear that he provided you with exceptional service and helped make your car-buying process smooth and convenient. f you ever need further assistance, have more questions, or are looking for anything else related to your chosen car, feel free to reach out.

August 29, 2023

Fast & good customer service Glad to had the parts replaced. Definitely will be back for more service! More

by vankel2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Lopez from service department , Robyn Devis
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Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're delighted to hear that you had a positive experience with our fast and good customer service. We're glad we could replace the parts you needed. Thank you for considering us for future service needs as well. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

August 28, 2023

Comprehensive review of my vehicle needs and repairs provided prior to my authorization. Timely communication when required and professional staff. More

by Mr. D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Smith
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Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're glad to hear that you had a positive experience with our comprehensive vehicle review and repairs process. Timely communication and professionalism are key aspects of our service. If you have any more questions or need assistance in the future, don't hesitate to reach out.

August 26, 2023

Service department went out of there way to help me with a problem and got it taken care of More

by Jplariccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Torres
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Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're pleased to hear that our service department went out of their way to assist you and resolve the problem you were facing. Providing exceptional service is our priority. If you have any more questions or need assistance in the future, don't hesitate to reach out.

August 23, 2023

I have gotten two other vehicles from this dealer, Ford F150, and a Ford edge. This is my third vehicle Honda Fit Josh is a great salesman and I trust his judgment. I think him for his expertise and his kn More

by joesanchez_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
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Aug 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your loyalty and for choosing us for your vehicle needs once again! We're delighted that Josh provided you with exceptional service and that you trust his expertise. We appreciate your kind words and look forward to continuing to serve you with great vehicles and service in the future. Enjoy your Honda Fit!

August 21, 2023

Excellent and friendly service Don’t like this survey forcing me to write 15 words More

by mlinkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Lopez
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Aug 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this 5-star rating and feedback for our team! We hope to work with you again in the future!

August 19, 2023

Oliver was the best salesman I’ve ever had. He’s smart, patient and willing to do whatever it takes. The rest of the team also supported Oliver 100% More

by srschaefer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Nunez, Manny Mendez
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Aug 21, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing your positive experience with Oliver! We're thrilled to hear that he provided you with exceptional service as a smart, patient, and dedicated salesman. Our team is here to support you every step of the way, and we're delighted that Oliver and the rest of our team met your expectations.

August 18, 2023

Excellent customer service by Francisco Bertado ‼️ Francisco was professional & explained to us what they would be doing with our battery recall . More

by Manny Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bertado
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Aug 21, 2023 -

Norm Reeves Ford Superstore responded

Manny, thank you for taking the time to acknowledge Francisco's excellent customer service! We're delighted to hear that he provided you with a professional and informative experience while addressing your battery recall. Your satisfaction is our priority, and we appreciate your feedback.

August 16, 2023

Great customer service. Offered rental due to issues with car at no expense to me. More

by jennifer_hume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
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Aug 17, 2023 -

Norm Reeves Ford Superstore responded

Jennifer, thanks so much for sharing your experience working with our team! We're so glad to have earned this 5-star rating and we hope to work with you again!

August 15, 2023

I had a wonderful experience purchasing my brand new 2023 Ford Bronco at Norm Reeves Ford Lincoln. The process was stress free and pleasant. Chase, Josh, and Kia were all so helpful. They have great customer More

by H.andrea1614
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kia, Chase, and Josh
Report | Print
Aug 16, 2023 -

Norm Reeves Ford Superstore responded

Congratulations on your new 2023 Ford Bronco! We're thrilled to hear that Chase, Josh, and Kia provided you with a stress-free and pleasant car-buying experience at Norm Reeves Ford Lincoln. Thank you for your kind words and for choosing us for your dream car. If you ever need further assistance or have questions in the future, don't hesitate to get in touch.

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