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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

November 19, 2023

My deal was very smooth and my salesman was very professional. Answered all my questions. More

by parputt65
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Carlson, George Contakos
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Nov 20, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We're delighted to hear that you had a smooth experience and that our salesman provided excellent service. If you have any more questions or need assistance in the future, don't hesitate to reach out. Safe travels in your vehicle!

November 14, 2023

Purchased CPO f150 with premium maintenance warranty. Dealership failed to upload warranty to Ford… sol with Ford More

by dmmsgl2
Purchase Time
Recommend Dealer
No
Employees Worked With
Benjy Brown
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Nov 17, 2023 -

Norm Reeves Ford Superstore responded

We're sorry to hear that you had a negative experience with our dealership and we would like to speak with you regarding your warranty concerns. Please reach out to Rick Baker, our service director, at 562-405-3550 when it is convenient.

October 20, 2023

Always very helpful and polite. I would recommend this dealer to friends and family, I know they'll be happy. More

by germanaguilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver , David Pulido
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Oct 24, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words and recommendation! We're pleased to hear that you've found our team to be helpful and polite. Your satisfaction and willingness to recommend us mean a lot, and we're here to assist your friends and family with their automotive needs whenever they need us.

October 09, 2023

I’m very happy with the way this dealership took care of me. From the beginning everybody was very friendly. Romario was very helpful with everything I didn’t feel pressured at all. Overall I’m very pleased More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romario Smith 5 Stars
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Oct 09, 2023 -

Norm Reeves Ford Superstore responded

We're delighted to hear that you had a positive experience with our dealership, especially with Romario's assistance. Providing a friendly and pressure-free environment for our customers is one of our top priorities.

Oct 09, 2023 -

Maria responded

It’s good to know this dealership strives on keeping their customers happy I’ve had bad experiences with other dealerships in the past but not with Norm Reeves Ford in Cerritos. Thank you for prioritizing your customers needs. 😊

Oct 09, 2023 -

Maria responded

It’s good to know this dealership strives on keeping their customers happy I’ve had bad experiences with other dealerships in the past but not with Norm Reeves Ford in Cerritos. Thank you for prioritizing your customers needs. 😊

October 02, 2023

Service ever completed wires left unattached and no inspection was ever done let alone “world class” More

by bill.antes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Gillian
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Oct 11, 2023 -

Norm Reeves Ford Superstore responded

Bill, we're sorry to hear that you had a disappointing experience with our service department. After reviewing our records it appears we inspected the vehicle and found it needed two new batteries and a battery service. However, you declined the service and decided to handle the battery replacement on your own. It was also noted that when we opened the hood, there is an aftermarket air filter that had fallen off. It appears that the air filter might come into contact with the hood when closed. We aim to provide our customers with reliable and thorough service and we are saddened to hear that you didn't have that experience. To discuss this matter please reach out to our service director, Rick Baker, at 562-405-3550.

September 30, 2023

The staff was great, friendly and helpful getting me into a new truck. Thank you More

by artreyes515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Pulido
Report | Print
Oct 03, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this great feedback for our team. We appreciate your time and business and hope to work with you again!

September 18, 2023

I want to thank Richard for making my experience for my Ford Explorer easy. Richard explained everything from start to finish. AAA +++ More

by rdewyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
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Sep 19, 2023 -

Norm Reeves Ford Superstore responded

You're very welcome! We're delighted to hear that Richard provided you with an exceptional experience while purchasing your Ford Explorer. Our team is dedicated to ensuring that our customers have a smooth and informative buying process.

September 14, 2023

I was not pressured . He was courteous, he explained my options, and he thanked me. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco B. (Honest)
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Sep 15, 2023 -

Norm Reeves Ford Superstore responded

Elena, thank you for sharing this positive feedback for our team!

September 05, 2023

Rudy W service advisor was very professional, transparent, & great personality! I will be requesting his services on my next visit More

by Mrplew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson
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Sep 05, 2023 -

Norm Reeves Ford Superstore responded

We appreciate this positive feedback for our business! We hope you'll see us again the next time your Ford needs service. Thanks for the review!

September 02, 2023

Daniel Sanchez is great. He takes good care of his customers. He makes havng you car serviced easy. More

by lynniem16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Sep 05, 2023 -

Norm Reeves Ford Superstore responded

We appreciate this lovely feedback for our business! We'll make sure to pass your compliments along to Daniel, and we hope you'll see us again next time you need service.

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