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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

July 13, 2023

The service was very good and I was very pleased with Richard he was very helpful and professional 😀 thanks again 😀 More

by stevebust
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 17, 2023 -

Norm Reeves Ford Superstore responded

Thank you so much for sharing this wonderful 5-star rating and review for our team! We're thrilled to know that Richard was helpful and we hope to work with you again!

July 05, 2023

Great customer service and vehicle service loved that they washed the car not like another dealership next door that gives vouchers More

by carmenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph corral
Jul 05, 2023 -

Norm Reeves Ford Superstore responded

Thanks so much for this wonderful feedback, Carmen! We are pleased to know you received top-notch service and we hope to see you again in the future!

July 04, 2023

I'm happy I feel very satisfied with my car they did a great job thank you very much More

by Alma Deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Jul 05, 2023 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your experience working with our service team, Alma! We are thrilled to know you received great service and we hope to work with you again!

July 01, 2023

Everyone was professional and efficient that I worked with yesterday. They even delivered my car to me last night! More

by melskater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Mendez, Isaiah Valencia
Jul 05, 2023 -

Norm Reeves Ford Superstore responded

We truly appreciate you taking the time to share your experience working with our team! Please reach out if you need anything else!

June 30, 2023

Great service, Isaiah was helpful, kind and went out of his way to help us with our purchase More

by Alees11
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hugo, Isaiah Valencia
Jul 05, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this great feedback for Isaiah and our team!

June 25, 2023

The service was excellent. Everything was taken care of smoothly from scheduling appointment to checking the vehicle in. More

by VU HOANG
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Jun 27, 2023 -

Norm Reeves Ford Superstore responded

Vu, thanks so much for sharing this positive rating and review for Richard! We're so glad to know you received 5-star service and we hope you'll reach out to us again in the future!

June 23, 2023

Excellent prices and services. The customer services are very professionals, and help you to get the REAL DEAL if you're searching for your DREAM car. More

by Edward R.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Crystal
Jun 25, 2023 -

Norm Reeves Ford Superstore responded

Edward, thank you for sharing this great 5-star rating and review for Crystal and our team! We're thrilled to know you had a positive experience and we hope to work with you again!

June 21, 2023

I was disappointed in how my car was handled while I was waiting for it to be fixed. First I didn't get any information on what day it would be done, then when I did it was because I kept messaging to see w More

by Doreen R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal
Jun 22, 2023 -

Norm Reeves Ford Superstore responded

Doreen, we are sorry to hear that you had a negative experience with our team. We know your time is valuable and we can understand your frustration. At a time that works for you please reach out to our service manager, Rick Baker, at 562-405-3550 to discuss your experience. Thank you!

June 18, 2023

Robyn was great! I Was kept updated and felt my car concerns were addressed. Robyn was friendly and helpful. More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Jun 19, 2023 -

Norm Reeves Ford Superstore responded

Ceclilia, thanks so much for this fantastic feedback for Robyn! We're so glad to know you received 5-star service during your visit and we hope to work with you again some time!

June 15, 2023

Best place to buy a new Ford vehicle. I am very happy with my purchase. If I ever buy another Ford vehicle this is the place I will go. Thank Norm Reeves Ford for my vehicle More

by Everett Carvajal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Vasquez, Fabby Guerra
Jun 15, 2023 -

Norm Reeves Ford Superstore responded

Everett, we appreciate you taking the time to share this great 5-star rating and review for Cesar and Fabby! We're so glad to know you had a positive experience and we look forward to working with you more in the future!

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