Norm Reeves Ford Superstore

The people who worked at Ford helped me a lot on purchasing my new vehicle. Kevin was the one who helped me and he was very patient regarding to any questions that I have. purchasing my new vehicle. Kevin was the one who helped me and he was very patient regarding to any questions that I have. More

Dealership worked with me and made it happen and ended up walking out feeling confident with the car & deal! walking out feeling confident with the car & deal! More

Juan was incredible from beginning to the end of my purchase. He was very helpful and made the deal smooth and simple. Josh was fantastic as well and made all of the accommodations beforehand. Dylan wa purchase. He was very helpful and made the deal smooth and simple. Josh was fantastic as well and made all of the accommodations beforehand. Dylan was super helpful and very professional. Overall great experience with this dealership, I would definitely recommend coming here. More

Took my car in for service the people were quick and the service was quick and done well. They also cleaned my car. service was quick and done well. They also cleaned my car. More

very Happy with my lease, Borna and tge team were exeptional. thank you so much fif such easy and simple process. exeptional. thank you so much fif such easy and simple process. More

Francisco in the Norm Reeves Ford service department went above and beyond typical customer service. I was having my car serviced while being out-of-state, so I couldn't be present during the process. Franci above and beyond typical customer service. I was having my car serviced while being out-of-state, so I couldn't be present during the process. Francisco stayed in touch every step of the way from the initial quote through the repair process. I've had service work performed at many dealerships over the years, but Francisco is the best dealership representative I ever encountered. I highly recommend Norm Reeves Ford for both their customer service and quality of work. Francisco, I truly appreciate all your help. I'll be sure to contact you directly should I need future repairs. Thank you! Brian P More

The reason for my visit was for my vehicles maintenance, and received exceptional customer service by the rep, Rudy. Will definitely return. Additional the facility itself is well kept and offers compliment and received exceptional customer service by the rep, Rudy. Will definitely return. Additional the facility itself is well kept and offers complimentary coffee and water. More

There are few businesses that have consistently let me down as much as Norm Reeves Ford has. During the supply shortage, and in desperate need of a vehicle, we test drove a 2022 Ford Maverick Lariat. it i down as much as Norm Reeves Ford has. During the supply shortage, and in desperate need of a vehicle, we test drove a 2022 Ford Maverick Lariat. it is maxed out, so price will of course be a little higher. But once paperwork came, the price of the truck (again, please look up a Maverick Hybrid Lariat, with a service package) came out to $66,000. I want you to read that again if you have to. However, this is a supply shortage, you need to buy now, no telling when we will get another in. So, we bought and we left and something didn't sit right. First, I looked over all the paperwork trying to figure out why it cost so much. I called and asked where accessories that were supposed to be included, were not, as no one mentioned that. I was told, oh, we forgot, we will get them to you. And weeks later, they did. However, the price was still hard to justify, it is after all a maxed out truck at around, $40,000. Eventually, this put me in contact with David Holmerud the GM, who assured me, yes there was a markup. But the $10,000 dealer appearance is a paint protection. Any scuffs, anything thing that isn't a dent, they will happily buff it out or touch it up. And I was told, that also included an extended truck bed. So, I knew I was ripped off, but I thought, well, if they cover the paint, it sucks, but it is what it is. Now, keep in mind. This is California. Price gouging over 10% in a time of emergency is illegal. And I was charged 66k for a Ford Maverick. But, time goes on, I'm still annoyed but whatever. I take the car in when it has a fender scuff. Not even a scratch. Just a spot that needs to be buffed out. And despite the GM telling me they cover that, all a sudden. Nope. We don't cover that, see we cover if tree sap or something needs to be washed off. I'd told Kim in finance, I had a whole conversation with the GM. To which, nope. So, they didn't honor their warranty that they upsold me 10k on. So, now I'm annoyed, but moving on. I am doing the regular maintenance appointments which I thought were close together, but, what do I know, my last car was an 06' Fusion. II found it odd, that my last scheduled service was at 20k miles. So, when I asked why they were so close, they told me that I had been coming in 2500 miles early every time. They just, said okay and did it. But, if I finish this last service, they honored they warranty, and while I can come back it the wipers or brake pads go bad. They assumed, since I was done coming to the dealership, it's another thing they could be off the hook for. As, they were supposed to warranty me for 4 services, and 30k miles. But if they could get me to use up all my services right away, I either, extend to another package, or, pay out of pocket because I used up all my services. All in all, when I read the Ford CEO said he is shutting down dealerships because all of them are price gouging and hiding cost to bolster numbers, I couldn't help think how quick Norm Reeves Ford is going to shut down. Maybe not today, maybe not tomorrow, but there's going to be a serious class action lawsuit from dealer mark ups and how they went about the supply chain shortage. And when that happens, I have all my receipts ready and I will be at the dealership to collect my check. PS. Not even me, but I was at a service and they told a woman she absolutely needs to change her cabin air filters as it can pose a health risk breathing such a used filter. The charge would be $117 if they let them do it today. A cabin filter is in the dashboard, it's 4 screws. And it cost about $18. That's the kind of mark up and rip off we're dealing with. More

Great experience for purchases of a new Lincoln Aviator and will return. there was no unnecessary back and forth haggling. and will return. there was no unnecessary back and forth haggling. More

This dealership was recommended by a family member. They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the deal They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the dealer's control. Communication from both George and Enrique kept me up to date with the order status. Pricing was fair and as quoted with no surprises once my order was delivered to the dealer. Kia was very honest on financing information, giving explanations on all aspects of the process. I didn't feel any pressure to purchase additional options or dealer upsells. Overall it was a peasant experience and I would recommend this dealer even though they are not local to me. More