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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

May 24, 2012

Victor helped make my car buying experience very pleasant and hassle free. Victor is awesome, his customer service is off the charts. He was very accomodating, no pressure, very friendly, and took a great More

by lbkdog11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Resendiz
May 24, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your experience with us! Victor is a valued member of the team and he will be honored to hear that you were so thrilled with the service in which he's provided you. We truly appreciate your business and the fact that you've recommended us to your friends. Please don't hesitate to let us know if you have any questions or concerns with your new vehicle at any point in the future! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

May 22, 2012

It was a pleasant experience. There was no pressure and Mr. Ramos was very patient the whole time. He answered all questions with no hesitations and gave straight answers. First time visit to a Ford deal More

by Lsantana11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fortino Milian, Victor M Ramos
May 23, 2012 -

Norm Reeves Ford Superstore responded

We sincerely appreciate your feedback! Thank you for letting us know that you had such a positive experience. Our team strives for excellence in customer service and we are happy that our hard work and dedication does not go unnoticed. If there is anything we can do to help you in the future, please let us know. Don't forget to visit our Facebook and Twitter pages for monthly news and specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

May 21, 2012

I took in my Ford F250 for an inspection in preparation for purchasing an extended warranty. During the inspection, service technician, Robert Toscas, broke the the sunroof. Toscas stated that he heard a l More

by ac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Soltz & Shannon McDowell
May 01, 2012

I purchase my used 2007 Toyota Camry from Miles Phillips..ON the windshield the price was 11900 but with no haggle, Miles inform me of the new Internet pricing was 10900.Usually have to pull teeth More

by Walnut3601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips
May 01, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words! Miles will be pleased to know that he was such a help to you. Customer satisfaction is our number one priority and we are happy to have met this goal with you. We hope that you are enjoying your Camry and please let us know if we can help you with anything in the future! Don't forget to visit our Facebook and Twitter pages for upcoming specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

April 24, 2012

Just have to thank Victor Resendiz for everything he did for me in buying my 2012 Ford Mustang 5.0. I love the car and with all the help i got from Victor it made it an easy decision. He went out of his way More

by NicStlCards09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Resendiz
Apr 24, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review and congrats on your new Mustang! Victor is a valued member of the team and he always goes above and beyond for his customers. Our team prides ourselves on excellence in customer service and we are happy that you've noticed our efforts. Enjoy your new Mustang and please let us know if you have any questions or concerns in the future! Don't forget to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

April 04, 2012

My first experience with buying a car on a dealer’s lot came last week. I loved the help I got from Jorge Velazquez. He really made me feel at ease. He was very friendly not at all pushy. I can honestly More

by herrera86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Apr 05, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words! We know that buying a new vehicle can be stressful, especially for the first time, and we aim to make our guests feel comfortable and confident. Buying a car should be fun and exciting! Jorge will be pleased to know that you were so happy with his service. Congrats on your new car and please let us know if you have any questions or concerns in the future. Don't forget to visit our Facebook and Twitter pages for special offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

April 01, 2012

I bought a new explorer from Michael O'Connor. He secured the color and and model I wanted and brought it in from another dealer..This is my seconded Explorer from Cerritos Ford...My son, who is serving in N More

by astralagt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Apr 02, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review! It is encouraging to hear that we are doing so well when it comes to customer service. Michael is a valued member of the team and he will be happy to know that he was such a help. Thank you for referring your friends to us. We sincerely appreciate your loyalty. Please let us know if you have any questions or concerns with your new Explorer. Don't forget to check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

April 01, 2012

I purchased an 2012 F-250 Superduty My rating was due I purchased an 2012 F-250 Superduty My rating was due to the Jorge Velazquez's following attributes: Jorge was quick to respond to my questions. More

by EFBNewford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Apr 02, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback with us! Customer satisfaction is our number one priority and we are glad to have met this goal with you. Jorge will be happy to hear that he helped make your experience here a pleasure. We hope that you are enjoying your new vehicle and please let us know if you have any questions or concerns in the future. We'd be happy to help! Be sure to visit our Facebook and Twitter pages for upcoming specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

March 29, 2012

We went to Cerritos Ford after having a terrible experience with a Honda dealer in the area. From the moment we stepped on the lot and we were greeted buy Victor, it was totally different. He was f More

by GARCIA44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kang, Ken S., David Pulido, Victor Ramos
Mar 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback! It is an honor to hear that you were so happy with the service in which we've provided you. We know how stressful buying a new vehicle can be and we always aim to go above and beyond to ensure a pleasurable experience for our customers. We hope that you are enjoying your new vehicle and please let us know if we can help you with anything in the future! Don't forget to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

March 23, 2012

Victor and Niko were the best car sales employees that i have ever met. They were so knowledgeable,kind not pushy. I will recommend these two. More

by tibbii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Tuskani and Victor Resendiz, Victor Resendiz
Mar 26, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback! Victor and Niko, as well as the rest of the team, go above and beyond for each customer. It is encouraging that you've noticed our hard work and efforts. Thank you for choosing our dealership and please let us know if we can help you with anything in the future! Visit our Facebook and Twitter pages for special offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

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