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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,201 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,201 Reviews of Norm Reeves Ford Superstore

August 01, 2012

I was looking for a truck, I called Cerritos Ford and speck with Victor Resendiz it was no hassle ,when I got to the dealership Salvador help me, he got me in and out no sweat. I'll recommend Cerritos Fo More

by robert7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
victor resendiz and salvador gonzalez, Victor Resendiz, Sal Gonzalez
Aug 01, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review! Customer satisfaction is our number one priority and we are pleased to hear that you are so happy with the experience in which we've provided you. We truly appreciate your business and hope to see you in the future! Be sure to visit our Facebook and Twitter pages to stay up to date on news and specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

July 24, 2012

My experience at Cerritos Ford was awesome! Kathy Bailey is an excellant sales person. She takes the time to make sure you get the car you want and a deal to go with it. She doesn't try to get you to take j More

by rocky2326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words! Kathy will be thrilled to hear that you've spoken so highly of her. Our team strives for excellence in customer satisfaction and I'm happy we've met this goal with you. Thank you for your business! Check out our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

July 23, 2012

Recently came here to buy a new Ford Focus. I called ahead of time to verify that he had the model I wanted, and he held the keys so that it wouldn't be sold. Michael made the process as streamlined an More

by ddot918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Jul 23, 2012 -

Norm Reeves Ford Superstore responded

Thank you for sharing your feedback with us! We value every customer's feedback, as it helps us grow as a dealership. It is encouraging to hear that Michael was so helpful. Enjoy your new Focus and please let us know if we can do anything for you in the future. We'd be glad to help! Don't forget to visit our Facebook and Twitter pages for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

July 18, 2012

Jorge was amazing to work with. He got me the best deal on the car I wanted and went above and beyond to ensure the best experience. More

by motoxsarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Jul 18, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great feedback! Jorge will be happy to hear that you've spoken so highly of him. He and the rest of our team strives for excellence in customer service 100% of the time. Enjoy your new car and we hope to see you in the future! Be sure to visit our Facebook and Twitter pages for monthly news and specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

July 08, 2012

Kathy was great! I was a first time car buyer and ended up with a great lease on a brand new Ford! Felt so comfortable and felt good when leaving the dealership-- unlike my experiences elsewhere. More

by dolce808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Weber
Jul 10, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your experience! We aim to ensure a comfortable, hassle-free experience for each and every customer and we are happy to have met this goal with you. Enjoy your first new car! Please do not hesitate to let us know if you have any questions or concerns in the future, as we would love to help! Also, be sure to visit our Facebook and Twitter pages for special offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

June 29, 2012

I wanted take a moment to Thank Luis Villarreal for taking the time to show us several vehicles and for making our decision to buy a new Ford Explorer so easy. My husband Eric and I couldn't be more h More

by linda57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Villarreal
Jun 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the kind words, Linda! Customer service is our number one priority and we are happy to have met this goal with you. It is our pleasure to help you in any way possible. We hope that you and your husband continue to enjoy your new Explorer and we hope to see you in the future! Don't forget to visit our Facebook and Twitter pages for monthly news and specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

June 04, 2012

We told Jorge that we wanted to lease and he worked up several lease options. We were treated professionally and fairly. Never pushed and given time to make our final decision. Jorge wanted us to be comp More

by MMackprang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Jun 04, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback with us! Customer service is our top priority and I'm happy that we've met this goal with you. Jorge will be pleased to know he was such a help. We hope that you are enjoying your new car! Be sure to visit our Facebook and Twitter pages to stay up-to-date on monthly news and specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

June 01, 2012

I came in to get my mother oil changed, and while waiting I went and started looking at cars a sales man by the name laval came to help me he was very friendly and knew alot about the cars on the lot he was More

by Youngfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laval Stephens
Jun 01, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback! Customer satisfaction is our top priority and we are glad that we've met this goal with you. We look forward to helping you find the perfect fit when you're ready to buy your next vehicle. Don't forget to visit our Facebook and Twitter pages for exclusive offers! Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

May 29, 2012

I shopped around for the best pricing in Southern California and found it at Cerritos Ford. Jorge Velazquez was very helpful with pricing and our overall experience was great. They had a great sele More

by kolaredge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
May 30, 2012 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your feedback with us! Customer satisfaction is our number one priority and we are glad to have met this goal with you. Jorge will be happy to hear that he helped make your experience here a pleasure. We hope that you are enjoying your new vehicle and please let us know if you have any questions or concerns in the future. We'd be happy to help! Be sure to visit our Facebook and Twitter pages for upcoming specials. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

May 27, 2012

Copied from my own Yelp review: I really hate car Copied from my own Yelp review: I really hate car shopping and with so many 1 and 2 star reviews for almost every car dealership, I really didn't w More

by JohnnyBurbank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Byrnes
May 29, 2012 -

Norm Reeves Ford Superstore responded

Thank you for the great review and congrats on your new Focus! It is encouraging to hear such kind words from one of our customers. Kathy will be pleased to hear that she was so helpful. Our team aims to go above and beyond each and every time and it is nice to know that we've met this goal with you. We truly appreciate your business and please do not hesitate to come to us with any questions or concerns in the future. We'd be glad to help! Also, be sure to follow us on Facebook and Twitter for exclusive offers. Sincerely, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570 amarzinke@cerritosford.com

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