Norm Reeves Ford Superstore

My experience at Cerritos Ford Lincoln dealership has changed my feeling about automobile dealership's. I feel very fortunate to have had a salesman (Victor Ramos) who represented the dealership in a pr changed my feeling about automobile dealership's. I feel very fortunate to have had a salesman (Victor Ramos) who represented the dealership in a professional manner. Mr. Ramos made me feel welcomed and that I was not going to be a victim of sales pressure. I cannot say enough about Mr. Victor Ramos demeanor, he answered every question we had and was more than willing to show us any vehicle we wanted. I have all ready recommended your dealership and Mr. Ramos to friends of ours that are looking for a car. Again thank you. Gene More

From the beginning of my vehicle purchase experience Jorge was very helpful, courteous, and patient. He met all of my needs and expectations. He listened attentively to what I wanted in my new vehicle a Jorge was very helpful, courteous, and patient. He met all of my needs and expectations. He listened attentively to what I wanted in my new vehicle and there was no pressure on his part to make me purchase a car that was not for me. My first contact with him is what made me feel comfortable in purchasing a vehicle from Jorge. I was given a reasonable purchase price for my new vehicle. I would definitely shop and recommend Jorge Velazquez to my friends, family and coworkers. He delivered high quality customer service. He represents Cerritos Ford in a very positive way. I will be a returning customer!!!! More

George was really great! I knew exactly what i wanted when i walked onto their lot and he answer all the questions I had. He didn't try to sell me anything different or get me spend more then i was capa when i walked onto their lot and he answer all the questions I had. He didn't try to sell me anything different or get me spend more then i was capable of. Then when they didn't have the exact car on their lot he went through the trouble of finding me one with a price that matched the numbers he had already drawn up. Even after the purchase George made sure I was completely satisfied with everything and promised to take care of me again when I came back. I wouldn't go anywhere else to by my next car, I plan on going back to my favorite salesman, George! More

The moment we stepped out of our door, there was someone there to assist us with finding the perfect car for us, and his name was Nolan Dempster. He was very helpful and informative. He looked like he knew there to assist us with finding the perfect car for us, and his name was Nolan Dempster. He was very helpful and informative. He looked like he knew what he was doing. Nolan was an excellent salesman and without him we wouldn't have came home with the satisfaction and reassurance. He made the experience of buying a car all the more memorable for the fact that he gave us excellent customer service. We thought he had been doing this job for awhile, but to later find out he had only been working at Ford for a few months. That was a shock because he was truly an outstanding salesman. He was sincere and understanding. He was well to cooperate with us, the customers. Thanks to him, we love Ford and will definitely recommend him and Ford to all our friends and families. More

Salvador Gonzalez submitted an internet price quote to me. I was initially pleased... I got a quick response (I requested internet price quotes from five dealerships, and only three responded, one of whi me. I was initially pleased... I got a quick response (I requested internet price quotes from five dealerships, and only three responded, one of which was Cerritos Ford). Also, the price seemed fair. The problem was when I called to confirm the e-mail document sent to me by Sal Gonzalez, I got a total run-around!! Very sleazy, unprofessional, and dishonest... I was sent a very specific price quote for a vehicle with identified options. One would think you could take the price quote document to the dealership, arrange financing, and away you go, right? WRONG!! Beware... the price quote, even though a written document, was not honored by the dealership. I was told the rebate was only valid for one day (no mention of this on the document), that he "should be able to get me in the ballpark", "come on down... let's talk". I repeatedly asked, give me a yes or no answer, "will you honor your internet price quote??", and he would not say yes. Basically, his price quote was meaningless. I'm thinking of filing a formal complaint with the BBB. I guess I don't need to say I will NOT due business with Cerritos Ford. I hope you don't either! More

GERALD ADDISON WAS AN OUTSTANDING SALESMAN......I WENT IN WITH MY MOM TO LOOK FOR A CAR. WE SEEN WHAT WE WANTED AND WILL BE BACK IN WHEN HER INCOME TAX CHECK COMES....AND WE WILL REQUEST GERALD ADDISON AS OU WITH MY MOM TO LOOK FOR A CAR. WE SEEN WHAT WE WANTED AND WILL BE BACK IN WHEN HER INCOME TAX CHECK COMES....AND WE WILL REQUEST GERALD ADDISON AS OUR SALES MAN....HE IS THE BEST! GERALD HAD A LOT OF PATIENCE WITH MY MOM......HE ALSO HAD ALOT OF KNOWLEDGE OF ALL THE VEHICLES WE INQUIRED ABOUT....AND SAFETY PLAYED A MAJOR ROLL IN OUR DECISION TO RETURN TO GERALD AS OUR SALES MAN....THE WAY HE DECRIBED THE SAFETY FEATURES SOLD US.....WE WILL BE BACK TO SEE MR.GERALD ADDISON More

I really enjoyed my time here at Cerritos Ford. Victor Ramos helped me find the perfect car I wanted, as well as explaining everything in detail regarding the price and features of the vehicle. Not to men Ramos helped me find the perfect car I wanted, as well as explaining everything in detail regarding the price and features of the vehicle. Not to mention that all the paperwork went very smooth and relaxing. His great knowledge and service led me to do a great decision in buying the new 2013 Ford Focus Sedan. At the end of the day, I drove home in my new Ford Focus with a big smile and of course Completely Satisfied in how victor assisted me. For anyone else that is interested in buying vehicle, Cerritos Ford is the place to go. More

Everyone was very friendly and happy, even with my two little girls running around, singing and playing hide and seek. Nolan and Angie were very helpful and encouraging. I ended up getting exactly what I little girls running around, singing and playing hide and seek. Nolan and Angie were very helpful and encouraging. I ended up getting exactly what I wanted and drove my new Escape home today. I would definitely recommend this dealership. More

My Review of Cerritos Ford Lincoln: Because of my My Review of Cerritos Ford Lincoln: Because of my positive experience with Jorge Velazquer and Manny Jalandoni when I purchased my 2013 Ford Explorer My Review of Cerritos Ford Lincoln: Because of my positive experience with Jorge Velazquer and Manny Jalandoni when I purchased my 2013 Ford Explorer, I am very confident in recommending this dealer. Jorge had a surprising amount of product knowledge and information of this model.Once the purchase decision was made, Jorge secured the model with all the options I wanted via a dealer trade. And Manny took care of the new car paperwork was handled very efficiently, which is a good thing because there was allot of it. And he aslo got me a better finance rate, than my own bank Jorge and Manny worked well as a team to get the car prepped and delivered. Jorge shared just enough new-owner info to get me started but not overwhelmed. I appreciate the fact that Jorge paired my phone and downloaded my contacts with SYNC. Thanks again, to Jorge and Manny's professionalism, the shopping and purchasing experience was completed in a pleasant stress-free experience, Dockay More