
Norm Reeves Ford Superstore
Cerritos, CA
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2,225 Reviews of Norm Reeves Ford Superstore
GREAT CUSTOMER SERVICE! When I first called Norm Reeves Ford I was transferred to the Internet department, and a very knowledgeable consultant by the name of Neri was able to When I first called Norm Reeves Ford I was transferred to the Internet department, and a very knowledgeable consultant by the name of Neri was able to answer all my questions. When I got to the dealership Neri had the vehicle ready for me and my family to test drive. Experience was Amazing I would totally tell all my friends and family what great customer service Norm Reeves Ford provides for their customers More
Luis Torres is the BEST! Best service ever I am new in the US so there's still no credit score or anything and I love the ford edge, but wasn't really sure I'd manage to get it. Luis Torres mad I am new in the US so there's still no credit score or anything and I love the ford edge, but wasn't really sure I'd manage to get it. Luis Torres made it happen, he helped me all through the process, did his best to make it happen really, he even felt something wrong with the ignition and a problem with the window programming, he took me to the lobby (which has free coffee, power bars and trail mixes and soft drinks) and took the car to the service, insisted on changing the battery and reprogramming the windows, so I would have full experience and not need to come back for service again. I've never been happier in my life! More
Daniel Milian was extremely helpful! Daniel was extremely helpful throughout the whole process and was not pushy at all going above and beyond to help on my first new car(2017 Ford Fusion Daniel was extremely helpful throughout the whole process and was not pushy at all going above and beyond to help on my first new car(2017 Ford Fusion). Keanu Mukai was also great helping me test drive the car. Sal also made things quick and easy in financing. Would definitely return. More
Got me into my new for fusion! Daniel was very helpful and direct, I told him my current situation and he didn't try and give me the run around. He gave me the best bang for my buck Daniel was very helpful and direct, I told him my current situation and he didn't try and give me the run around. He gave me the best bang for my buck and I'm so excited to be in my new car thanks !!! More
Labor Day Craziness There were so many people there this weekend! Even still Janice Rojas took her time showing me the options on the fusion was I was interested in and e There were so many people there this weekend! Even still Janice Rojas took her time showing me the options on the fusion was I was interested in and even tried to get me out of my car I only purchased a little over a year ago. I've been told no so many times. I was very apprehensive but she reassured me that there was no commitment or pressure to buy. I really appreciate the great customer service. Even though I could not make up my mind I will definitely be doing business here when I do. More
Great experience from beginning to end, fast and easy! Luis took his time, listened patiently, and we were out. If you are at the cerritos auto square drop by norm re from beginning to end, fast and easy! Luis took his time, listened patiently, and we were out. If you are at the cerritos auto square drop by norm reeves ford and ask for Luis! More
Excellent Experience Danny was very professional and friendly at answer all my questions i had about new and used vehicles. He is experienced and knows his stuff. Real coo Danny was very professional and friendly at answer all my questions i had about new and used vehicles. He is experienced and knows his stuff. Real cool guy, made the experience for shopping for a new car a wonderful experience. I would definitely recommend him to family and friends. Will be getting all my cars from him. More
Labor Day Used Car Purchase Danny (and George) helped us into our new/used vehicle this past weekend at Norm Reeves Hyundai (Ford). As always, the experience was easy and hassle Danny (and George) helped us into our new/used vehicle this past weekend at Norm Reeves Hyundai (Ford). As always, the experience was easy and hassle free. Danny blew us away by researching all of the features on our make/model as it wasn't a ford/Hyundai vehicle. Despite not selling this particular type of vehicle in the past, he took the time to become an expert on all of its features so he could show us around our new purchase. We're grateful again for another great experience at Norm Reeves. More
Great Service Just brought not one but two new Ford vehicles and it feels GREAT. I was paying high interest before but Josh got me zero percent financing on both ve Just brought not one but two new Ford vehicles and it feels GREAT. I was paying high interest before but Josh got me zero percent financing on both vehicles. He made the experience very fun and enjoyable More
Don't expect Black Label VIP service here. This is the worst Lincoln dealer in the Southern California area, avoid at all costs. I contacted the dealer in regards to a Black label 2017 MKZ tha This is the worst Lincoln dealer in the Southern California area, avoid at all costs. I contacted the dealer in regards to a Black label 2017 MKZ that was showing available in their inventory. Surprisingly when I inquired, it of course was sold yesterday (Great bait and switch). The same vehicle stayed in available inventory for the rest of the week. I never heard back from the dealer so I reached out again a week later. This time I was told there we no vehicles in the marketplace available but they would be happy to sell me something else in "Their" inventory, I guess the dealer was unaware there are actual other Lincoln dealers in the state. I contacted another dealer and confirmed the vehicle was really available. I reached back out to Norm Reeves and relayed that their facts were false and I was told by Norm Reeves "Thanks for the Opportunity" what a group of unprofessional shady people they have there. Keep in mind the Lincoln Black label is supposed to provide VIP service throughout the whole process, with that in mind Norm Reeves should be stripped of their Black Label sales. More