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Norm Reeves Ford Superstore
Cerritos, CA
2,206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,206 Reviews of Norm Reeves Ford Superstore
September 01, 2016
Don't expect Black Label VIP service here. This is the worst Lincoln dealer in the Southern California area, avoid at all costs. I contacted the dealer in regards to a Black label 2017 MKZ tha This is the worst Lincoln dealer in the Southern California area, avoid at all costs. I contacted the dealer in regards to a Black label 2017 MKZ that was showing available in their inventory. Surprisingly when I inquired, it of course was sold yesterday (Great bait and switch). The same vehicle stayed in available inventory for the rest of the week. I never heard back from the dealer so I reached out again a week later. This time I was told there we no vehicles in the marketplace available but they would be happy to sell me something else in "Their" inventory, I guess the dealer was unaware there are actual other Lincoln dealers in the state. I contacted another dealer and confirmed the vehicle was really available. I reached back out to Norm Reeves and relayed that their facts were false and I was told by Norm Reeves "Thanks for the Opportunity" what a group of unprofessional shady people they have there. Keep in mind the Lincoln Black label is supposed to provide VIP service throughout the whole process, with that in mind Norm Reeves should be stripped of their Black Label sales. More
by tonycc1
Employees Worked With
Mike O'Connor, Bryant Gilligan
September 01, 2016
Super helfpfull He was very helpfull and dedicated to all my questions and concerns i will recomend danny to all my friends an family i will come back any time Great He was very helpfull and dedicated to all my questions and concerns i will recomend danny to all my friends an family i will come back any time Great service and big stock to choose from A+ More
by Bigtambache
Employees Worked With
Danny Milian
August 31, 2016
Best car sales experience ! Daniel was very helpful in deciding which car best suited me and helped me reach that decision by putting me first. Super cool guy. Best sales experie Daniel was very helpful in deciding which car best suited me and helped me reach that decision by putting me first. Super cool guy. Best sales experience til this day. More
by LittleWorm
Employees Worked With
Danny Milian
August 27, 2016
Excelente trato y servicio Excelente servicio y buen trato! Gran ayuda a conseguir un buen deal en el carro indicado! Totalmente lo recomiendo si buscas comprar o rentar un carr Excelente servicio y buen trato! Gran ayuda a conseguir un buen deal en el carro indicado! Totalmente lo recomiendo si buscas comprar o rentar un carro! More
by Realgaguero1
Employees Worked With
Danny Milian
August 27, 2016
Great 10 Danny was very helpful.this was one of best experiences I've had buying a car .I will definitely tell my family and friends if they are looking to buy Danny was very helpful.this was one of best experiences I've had buying a car .I will definitely tell my family and friends if they are looking to buy a car look for Danny he will take car of you. PS Danny thank for helping me . More
by Gpedroza
Employees Worked With
Danny Milian
August 27, 2016
Greatest experience and service It was the best experience I've ever had. Daniel was supportive and knew well on how he can help us get into our new ride. The experience was great, e It was the best experience I've ever had. Daniel was supportive and knew well on how he can help us get into our new ride. The experience was great, even with Sal and Fortino. They all had a great personality and greeted us with kindness and knew what they could do to get us on our new car. More
by Manny.Sa
Employees Worked With
Sal Gonzalez, Fortino Milian, Danny Milian
August 24, 2016
Buying a Preowned Car :) Antonio Carreon was so helpful and really made the experience of buying a car simple& enjoyable ! I came in with my toddler, which can be a handful, b Antonio Carreon was so helpful and really made the experience of buying a car simple& enjoyable ! I came in with my toddler, which can be a handful, but she had fun too! Popcorn and nice people, eager to help you get the best deal possible! I recommend Norm Reeves Ford and also recommend Antonio, especially if you are a first time buyer like myself. He answered all my questions and explained everything I needed to know as a first time buyer. They've got a beautiful selection, great service and I walked away with a great deal! Couldn't be happier !! More
by Monica_Tejeda
Employees Worked With
Victor Resendiz, Antonio Carreon
August 20, 2016
After buying a ford truck came back to buy an Escape Kevin Cisneros, sales consultant, helped my husband and I purchase a pre-owned ford 150 Truck and a new 2017 Ford Escape! Kevin made the experience a Kevin Cisneros, sales consultant, helped my husband and I purchase a pre-owned ford 150 Truck and a new 2017 Ford Escape! Kevin made the experience an easy, simple, and fun experience! I would not only recommend Kevin as your consultant but anyone in Norm Reeves since they work together as a team and care about their customers. More
by S & D
Employees Worked With
Juan in parts, Victor Resendiz, Kevin Cisneros
August 19, 2016
Above and beyond expectations Antonio Carreon provided service beyond what I expected and have seen from other dealers. I went the internet route and immediately got a response vi Antonio Carreon provided service beyond what I expected and have seen from other dealers. I went the internet route and immediately got a response via email and phone call from Antonio. That part of the process is consistent across dealers. Where Antonio went above and beyond was by searching the inventory for a car meeting my specifications and then he sent videos to my phone walking around the car and inside. This was a different approach from what I have seen across the 15 or so dealers I've dealt with on various brands. We came in and Antonio took us through a fair negotiation process. I think in the negotiation we could have gotten a better rate on the lease but I was happy with the price of the car. Antonio also took a personal interest in making sure we were comfortable with the car. I would definitely go to Norm Reeves again and gladly work with Antonio. More
by Scpooley
Employees Worked With
Manny Mendez, Antonio Carreon
August 16, 2016
Exceptional service and insight Daniel and Fortino were extremely generous and patient; not to mention, provided my family and I with a terrific 2016 Mustang at a cost-effective deal Daniel and Fortino were extremely generous and patient; not to mention, provided my family and I with a terrific 2016 Mustang at a cost-effective deal...also, Sal Gonzalez in financing was far from pushy, as he was succinct and insightful More
by Hector
Employees Worked With
Sal Gonzalez, Fortino Milian, Danny Milian
