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Norm Reeves Ford Superstore
Cerritos, CA
2,206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,206 Reviews of Norm Reeves Ford Superstore
November 21, 2018
I was surprised First service visit, learned they really do not take unforeseen repairs on the same day. I lucked up an called for oil changed the day after is the ap First service visit, learned they really do not take unforeseen repairs on the same day. I lucked up an called for oil changed the day after is the appointment provided with two choices of drop off. I'm not used to not being able to just drive up with same day service and drop off and pick up for customers as well. They are supposed to SUPER STORE, BUT CAN'T ACCOMMODATE CUSTOMERS NEEDS MORE RAPIDLY. More
by reeddeborah
Employees Worked With
Evan LeBrun (AWESOME service provided)
November 21, 2018
No contact - No calls returned Service center was inefficient in returning calls and keeping in touch. My brand new car was only 3 months old - shouldn’t have any issues. Very dissa Service center was inefficient in returning calls and keeping in touch. My brand new car was only 3 months old - shouldn’t have any issues. Very dissapointed in this purchase of my Ford. More
by Stricklen
Employees Worked With
Tony Ybarra, Lisa Melson
November 21, 2018
Customer Service Excellent customer service from the services representative and turnaround on the repairs needed to my F150. My overall experience with the service a Excellent customer service from the services representative and turnaround on the repairs needed to my F150. My overall experience with the service at this dealership is been excellent. More
by Big D
Employees Worked With
Rafael Gonzalez
October 19, 2018
Good time Neris was great along with Valentine and Manuel. All 3 were great and very helpful. Made our Ford experience easy and simple. Great customer service f Neris was great along with Valentine and Manuel. All 3 were great and very helpful. Made our Ford experience easy and simple. Great customer service from all 3 men. More
by Sparky
Employees Worked With
Valentine, Manny Mendez, Neri Ellis
September 30, 2018
Great help and easy process! Given that Mr. O'Connor has been in the business for sooo long, well, he knows the in and outs of the process, the product and most importantly, my e Given that Mr. O'Connor has been in the business for sooo long, well, he knows the in and outs of the process, the product and most importantly, my expectations. This is my second car from Mr. O'Connor and I will not go any where else, thanks much!!! More
by pinkfairyalways
Employees Worked With
Mike O'Connor
September 29, 2018
Friendly and fast service Took back my lease F150 platinum found and explorer whit a cheaper monthly payment and it comes with all the features and more of the F150 platinum re Took back my lease F150 platinum found and explorer whit a cheaper monthly payment and it comes with all the features and more of the F150 platinum really happy whit the help of Neri Ellis took his time to look for the right car thank you More
by Gamedanny
Employees Worked With
Fabby Guerra, Neri Ellis
August 27, 2018
Horrible horrible!!!!Worst customer service These guys don't honor the price. On Thursday I was told the price of C-max $12000, on Friday when I went on to buy the vehicle the price I was told $ These guys don't honor the price. On Thursday I was told the price of C-max $12000, on Friday when I went on to buy the vehicle the price I was told $14700. I had such a bad customer service experience, I was gonna but it with cash. I'd never buy anything from you guys, and also, I am gonna write online review what you guys did to me plus am gonna spread word of mouth also about what you guys did to me. You guys have worst sales staff. The sales guy who was helping me, he was rude and he don't know how to talk and he don't know a thing about sales. I though that am gonna get exceptional sale service. A person who really know the sales wouldn't have let me walked out of the door without making any sales. Unfortunately, I went there twice and I was only disappointed both the times, firstly, by the poor service offered by FERAS AWAD (sales person) he really don't know what he's doing, and he don't know how to talk even, he was literally very very rude. Second, there was a huge discrepancy in price, he don't know or should I say you guys don't know how to honor a price. I was so disappointed with this whole thing that I couldn't even sleep today. I am gonna copy and paste all this in the reviews. Thanks, you guys are doing a great job in running/disappointing/scaring customers away. More
by Suri
Employees Worked With
FERAS AWAD
August 27, 2018
Unwilling to give vehicle a thorough inspection I bring my vehicle into their dealer located in Cerritos all the time attempting to properly fix the same problem. I finally had lost my patience of b I bring my vehicle into their dealer located in Cerritos all the time attempting to properly fix the same problem. I finally had lost my patience of bringing it in but never getting it back fixed. So today on August 27th, 2018 I kindly requested to speak to the manager, Al Garcia. I let him know the issues I was experiencing and I asked him if he could have the technicians give the vehicle a truly thorough inspection. I have friends who are technicians at the dealership and they have personally told me and I quote, “we do the bare minimum unless told otherwise by our manager.” Knowing this, I made it clear to Al Garcia that I wasn’t in a rush to get my vehicle back, all I wanted was it back and properly fixed. He told me he would not be able to give it a thorough inspection. Anyone with business sense and just common sense in customer service knows that’s a grave mistake. It’s saddens me that I have to go out my way now to contact corporate when it could have been an easy “Yes Sir” from Al. I wouldn’t recommend coming to this dealer for service and I definitely believe if Ford cares about their image, they’ll have Al Garcia do another training course in guest relations. More
by Enrique562
Employees Worked With
Al Garcia
July 09, 2018
WOW!!! This experience was AWESOME!!! Had the BEST new car buying experience. I live out of state and was working with Melissa Cervantes. Not only did she find the car of my wife's dream Had the BEST new car buying experience. I live out of state and was working with Melissa Cervantes. Not only did she find the car of my wife's dream, she was able to get it at a better price than any of my local dealers in my state. She was an expert in her knowledge of the vehicle, and quick with her documents. Time was not wasted. I flew out to get it, and the paperwork took less than 2 hours. I was on the road and back home in less than 10 hours total time. Listen, I have bought at least 10 vehicles in 25 years, and by far, this was the best service ever. If you had to buy a vehicle, contact Melissa Cervantes at Norm Reeves Ford. Tell her I sent you. More
by Foxtrotcharlie3
Employees Worked With
Melissa Cervantes
June 10, 2018
Rudeness by service writer In March of last year I purchased a 2017 Lincoln MKX from your dealership. Dealing with Mike O'Conner made it quite comfortable and informative and I In March of last year I purchased a 2017 Lincoln MKX from your dealership. Dealing with Mike O'Conner made it quite comfortable and informative and I left overall impressed. During the past year I have received numerous, and I mean many emails from the service department reminding me to bring the car in for initial complementary oil change and check up. Not knowing, of course, my mileage I can somewhat understand the frequency of notices. So, on Friday 6-8 I had an appointment set up at 11 AM and dealt with Tony Ybarra who first off seemed surprised that I had only 6079 miles on the car after almost 15 months. Then things about your service department began to be questionable when Mr. Ybarra that even though I had an appointment I could expect a wait of 1 1/2 hours. Reluctantly and frankly without a choice I proceeded to the waiting lounge. Two hours later I went back to the service area and found someone who said he would check on my car and returned stating it would be an additional 10 minutes. 25 minutes later, over 2 1/2 hours by then Mr. Ybarra drives up with my car. when I walked over to the car I told him "I will never use this service department again." he looked at me with scorn and flipped my key to me without even the slightest apology or consideration. I am disappointed that my original opinion of your dealership has been tarnished by this but it has. More
by Winsome
Employees Worked With
Mike O'Connor, Tony Ybarra
