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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,206 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,206 Reviews of Norm Reeves Ford Superstore

November 30, 2018

The Easiest Car Buying Experience Ever! My daughter and I went to the dealership to see about a car we saw for sale online. Mike DeLeon greeted us and walked us to where our desired car was More

by Jeeplady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeLeon
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thank you for sharing your experience with us! We are happy to hear it was a great one and that Mike was able to make things happen for you! We appreciate your business and hope you're loving your new Jeep!

November 30, 2018

good work always friendly keep you informed of service needed. waiting area is ok. took a little longer for service than i thought it should but had other cars More

by marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
raymond quintero
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the feedback, Marilyn! We appreciate your business!

November 29, 2018

Simple and pleased. Dropped my truck off for service. Evan lebrun was my contact that took care of the process. Came back a few hours later to pick up very easy. More

by Mrvalencia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan lebrun
Dec 23, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the great feedback!

November 28, 2018

New Explorer! The team at Norm Reeves did a great job accommodating me and my fiancé on financing our new car. All the details were very clear and they went above a More

by Dustin.belot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed, Lambert, Fortino Milian
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the wonderful review, Dustin! We appreciate your business and hope you're enjoying our new car!

November 27, 2018

Top shelf services Norm Reeves provides Top shelf service . My sales guy, Josh guided me to the correct vehicle for my lifestyle. This includes the engineering, technolo More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan in services, Angie Hermanns, Mike Gilligan, Josh Vanden Akker, Karla Velazquez, Armando Alcaraz, Manny Mendez, Tony Ybarra
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Congratulations on your new vehicle, Bob! We are thrilled that Josh and the team provided you with such thorough assistance and were ultimately able to make things happen for you. We are greatly appreciative of your confidence in our team, and we are so excited for you to enjoy your new vehicle. We can't wait to work with you again soon.

November 27, 2018

Service visit Took my F150 to Norm Teeves Ford. Rafael Gonzales was my service advisor. Estimated in advance how long would take. I waited for repair. It was comple More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales.
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the great review, David!

November 26, 2018

Fast and easy! Evan was very knowledgeable and provided awesome customer service. He was accurate with when the car when done and was extremely friendly! My new deal More

by Rmont3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the great feedback!

November 26, 2018

Service was not done right the first time. It took a total of 3 visits to get the job done right. The sunroof needed to be fixed it was done on the first try. It was the head liner the took 2 More

by Mud13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott service writer
Jan 18, 2019 -

Norm Reeves Ford Superstore responded

Hello, we regret to hear about your experience and understand your frustration. We apologize for the miscommunication and inconveniences it may have caused. At your earliest convenience, please give our customer care manager, Lisa, a call at 562-405-3567. We hope to work to resolve this! Thank you.

November 22, 2018

A good experience I Did not like waiting 2 hours to speak with finance dept It was fine once I got in Nothing else to say Thank you More

by Sesmpa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Hermanns, David Pulido, John Kang
Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the feedback, Sesmpa!

Nov 30, 2018 -

Norm Reeves Ford Superstore responded

Thanks for the feedback, Sesmpa!

November 21, 2018

Oil leak that turned into bigger problem The car was repaired but now there is a different problem related to the first repair. The service advisor is going to speak with the technicians and More

by Ivy1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John service advisor
Nov 21, 2018 -

Norm Reeves Ford Superstore responded

Thank you for your feedback!

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