Norm Reeves Ford Superstore

Purchased a car Bernabe was great !!!! Bought a car last night He is the best !! I haven’t bought a car in 19 years, he was thorough, explained everything I needed t Bernabe was great !!!! Bought a car last night He is the best !! I haven’t bought a car in 19 years, he was thorough, explained everything I needed to make a decision. I recommend if you decide to buy a car at this dealership, ask for him !! More

Scratched weren't fixed, THEY ADDDED 2 MORE SCRATCHES !!!! BEWARE: MY TIME WAS WASTED AND I GOT RIPPED OFF! Scratched weren't fixed, THEY ADDDED 2 MORE SCRATCHES INSTEAD! I bought a brand new Mustang on Friday BEWARE: MY TIME WAS WASTED AND I GOT RIPPED OFF! Scratched weren't fixed, THEY ADDDED 2 MORE SCRATCHES INSTEAD! I bought a brand new Mustang on Friday 11/30/2018 with 19 miles on it from Norm Reeves Ford Superstore. Scratch #1 (picture attached) - Was there the day the car was purchased. Scratch seems to be under the clear coat. [On the driver side fender] My backup salesman Fernando told me to bring it back to get it buffed out. My Salesman Manny L. went home halfway through the transaction. The “Open Hood’ light was also on with the hood closed, but Fernando said the hood was closed securely and was safe to drive home and would also be fixed when I brought it back to the dealership. The “Open Hood’ light was not on when I test drove the car a few hours before I drove off after signing the paperwork. The “Open Hood’ light began to fail after Fernando deactivated the Optional Car alarm that I didn’t purchase. During the next several days I called Lisa M, the guest relations manager, a couple times to find out about the loaner. I drove my new Mustang for 12 days with the “Open Hood’ light on and was embarrassed when people asked why my new car was broken and scratched. I was desperate for the light and the scratch to be fixed. The loaner was ready on 12/11/2018, so I immediately took time off from work to drop off the Mustang for repairs and pick up the loaner. I was told the Mustang was fully repaired and ready for pick up on 12/24/2018. I took time off from work and went to finally pick up my new Mustang. The “Open Hood’ light was fixed, but I was outraged that Scratch #1 was not fixed and I was horrified that Scratch #2 was added. (picture attached) (Jose T. also noticed it and took a picture) Scratch #2 was added by the service department after 1st failed attempt to fix scratch #1. [On the driver side quarter panel] I showed Jose T that scratch #1 was not fixed and scratch #2 was added. He said he didn’t know what happened, but he would do his best to get the 2 scratches fixed. He asked me to leave the Mustang again and to take the loaner, so I did. I was told the Mustang was fully repaired (again) and ready for pick up on 1/7/2018. I took time off from work and went to finally pick up my new Mustang again. I felt completely numb to see that scratch #1 and scratch #2 were not repaired and scratch #3 was added. (picture attached) (Jose T. also noticed it and took a picture) Scratch #3 was added by the service department after 2nd failed attempt to fix scratch #1 and scratch #2. [Above the driver side door handle] I wanted to talk to a Sales Manager, but Angie H was unavailable, so I was told to wait to speak to Ed I., another sales manager. Manny, my Salesman was there and told me I could speak to Ed. I waited 15 minutes for Ed, but he never spoke to me. Manny told me Ed said for me to speak to Al G., the service director. Jose T asked me to wait and told me I could speak to Al. 10 Minutes later, Jose said Ed could not speak to Ed. Jose said he was unable to help me because no Managers were available. I was visibly disappointed, I took my new scratched car and left. I don’t know what to do, I wish I would’ve set foot in Norm Reeves Ford Superstore. I spent the last 5 weeks stressed, wasting time, wasting work vacation time, wasting gas, paying insurance and making a car payment for a new car I’ve barely had in my possession and has 3 scratches by Norm Reeves Ford Superstore. I WILL NEVER BUY A FORD AGAIN! More

Recalled airbag replacement. After receiving my airbag recall letter I contacted Jose Torres at Norm Reeves Ford. Jose was friendly and professional, ordered the part. Jose kept m After receiving my airbag recall letter I contacted Jose Torres at Norm Reeves Ford. Jose was friendly and professional, ordered the part. Jose kept me appraised of the order progress, when it arrived and booked an appointment. At the appointed time, Jose got me checked in. Within 4+ hours was notified my car was finished. When I arrived to pick up my car Jose Torres had all the paperwork completely and ready for signature, within 5 minutes i was on my way home. A plus, the waiting room at Norm Reeves Ford Superstore is comfortable wit complimentary coffee, television and computer work stations available. More

Great customer service We came in looking for a Ford Explorer and with the help of Josh, he made it possible! We love it! Definitely recommend the sales man We came in looking for a Ford Explorer and with the help of Josh, he made it possible! We love it! Definitely recommend the sales man More

Great Rafael gonzalez was great in the service department got my vehicle in and out quick with no delays . I definitely will recommend ford services at norm Rafael gonzalez was great in the service department got my vehicle in and out quick with no delays . I definitely will recommend ford services at norm reeves More

Airbag Recall Angel Magana handled the servicing of my car very professionally. He was kind, caring and kept me informed. He and his Great team seem to work well to Angel Magana handled the servicing of my car very professionally. He was kind, caring and kept me informed. He and his Great team seem to work well together to accomplish objectives in a very timely manner. Thanks guys. More

First Maintenance Service F-150 first service. Friendly and knowledgeable staff. Truck was finished earlier than promised. Was offered a shuttle ride if needed. Will go the F-150 first service. Friendly and knowledgeable staff. Truck was finished earlier than promised. Was offered a shuttle ride if needed. Will go there again. More

Amazing service Scott was amazing I’ve never had service like this before he made my experience so easy and was very attentive! I will definitely be coming back! Scott was amazing I’ve never had service like this before he made my experience so easy and was very attentive! I will definitely be coming back! More

Satisfied Not waiting too long. Would like better iPhone reception in waiting area. I had to go outside to get reception. Also you may need more room for your c Not waiting too long. Would like better iPhone reception in waiting area. I had to go outside to get reception. Also you may need more room for your clients. More

Good service overall The wait just to check in was a little longer than usual. But after that everything was a quick check in and excellent service with the service adviso The wait just to check in was a little longer than usual. But after that everything was a quick check in and excellent service with the service advisor. He really looked at all the details this time on my vehicle and what it needed. And recommendations for following service. More