Norm Reeves Ford Superstore

Personable, professional and prompt customer service. Our family was seeking to purchase a used replacement vehicle and and found one with outstanding mileage and service history (Carfax provided) through Our family was seeking to purchase a used replacement vehicle and and found one with outstanding mileage and service history (Carfax provided) through Norm Reeves Ford in Cerritos On-Line Sales department. Melissa Cervantes was the sales representative who responded to our inquiry and provided us outstanding "Blue Ribbon" service from start to finish and then some. Her prompt and personal initial communications on-line encouraged an in person appointment whereby her same personalized service and forthright answers to our questions were addressed. The vehicle itself captured our attention but it came down to trusting Melissa that sealed the deal. After test driving, shaking hands and signing the purchasing agreement papers, a request was made to pick up the vehicle the next day as it was around 7:00 p.m. on a Friday evening. Melissa said, "No problem, I can deliver the vehicle to your home later on in the evening after filling up the tank with gas." Wow!, home delivery (within a reasonable distance radius) and a full tank of gas and great service all around?...Now that is "Blue Ribbon" service. Note: As an added bonus, The manager for on-line sales, Mr. Blake, came out personally (twice!) to greet us and express appreciation for shopping at Norm Reeves Ford and to make sure the overall service experience met our satisfaction. Also, the finance manager, Mr. Mendez, stayed well beyond his ending work hours on a Friday evening to expedite the paperwork as we needed this replacement vehicle for our family. Respectfully submitted by Charles Acosta and Family...Happy customers. More

Buying a House should be so easy! I purchased a 2017 Ford Escape SE from this dealership on Sunday, April 15th and I have to say, it was one of the nicest car-buying experiences I have I purchased a 2017 Ford Escape SE from this dealership on Sunday, April 15th and I have to say, it was one of the nicest car-buying experiences I have ever had (and I'be purchased at least 8 cars in my lifetime). Victor Resendiz, the gentleman who sold me the car was super nice! The words "used car salesman" usually conjures up images of a pushy salesperson who is xxxx-bent on making a quick sale! Victor was nothing like that! I visited the dealership with a specific make and model car that I wanted to see, as it was listed on their website. Victor happily showed me the car and we took it for a test drive. During the test drive he explained all about the car's features. I remember telling him about the car I was currently driving (a 2004 Ford Escape, with lots of upgrades), and he obviously paid attention to the things I told him that I missed in the car I was currently test driving. When we returned to the lot, he asked me if he could show me another car that he thought was more comparable to what I was currently driving (in terms of upgrades), but he warned me up front that it was about $3,000 more than the first car! Even though I was hesitant about the price, I agreed to look at it and he went and brought the car over. He was 100% correct in that the second car was more what I was use to driving and the minute I sat in it I knew it was the one for me. He took me out for a second test drive and pointed out all the features and answered all of my questions! After that test drive, I was even more certain that this was my new car! Once I made the decision to move forward and purchase the car, Victor sat with me and went over all the details of the car again, to be sure that I knew what I was purchasing. He worked with his Finance people to get me the best financing possible, and even though my monthly payment ended up being a bit more than I wanted to spend initially, I got a great car, with really low mileage, for what I think was a very fair price! This is what buying a car should be like. None of the aggressive, hard-sell techniques that are usually associated with car-buying. Just a really nice, knowledgeable and sincere salesperson who really listened to what I was looking for... and helped me find it and make it a reality! THANK YOU VERY MUCH VICTOR! I LOVE MY CAR! ;-) More

Excellent Customer Service Thank you for your excellent customer service regarding the 2017 Taurus vehicle in which I purchased. Your dealership is truly a friendly place and I Thank you for your excellent customer service regarding the 2017 Taurus vehicle in which I purchased. Your dealership is truly a friendly place and I was treated with professional respect by Mr. Gilligan , Mr. O'Connor , and Ms. Guerra . More

I appreciate the kindness of Neri ellis. I would like to thank you for your kind response to the email and for making it possible for me to buy what I want. If someone buys a car, they want I would like to thank you for your kind response to the email and for making it possible for me to buy what I want. If someone buys a car, they want to recommend it to a dealer.(neri ellis) More

Thank you Neri Ellis! I want to thank Neri for his exceptional work today while purchased my dads brand new King Ranch. He was very helpful and insightful. We highly recomm I want to thank Neri for his exceptional work today while purchased my dads brand new King Ranch. He was very helpful and insightful. We highly recommend him! More

Awesome Service The service at Norm Reeves Ford was absolutely the best. I despise shopping, especially for a truck, but they made it easy. The last couple months, The service at Norm Reeves Ford was absolutely the best. I despise shopping, especially for a truck, but they made it easy. The last couple months, a visited several dealerships and who knows how many websites trying to find 'my truck'. A few dealerships almost had the right truck - but they caused me to walk out by being pushy and/or evasive with answers. No such problems at this dealership! Specifically, I worked with Miles. Good man, for sure. He was patient and informative. If he wasn't sure about an answer, he found it for me. He was very personable - friendly but professional. When it came time to make a deal, the negotiations were short and easy (neither side caved or said no; we met in the middle). Then I worked with Fabby on the financing. Another person who is easy to work with! Again, nice, friendly, personable, and professional. As with Miles, no BS at all. She made sure I knew my options and, when I was wavering between two choices, helped me decide which would fit better. Easy! I drove myself to the dealer and ended up with two trucks (my old and my new) to drive home. Miles drove one of them to my place and I set up Uber to get him back. Seriously, who gives this kind of service?? Well, now I know who! I am impressed. While I do not intend to buy another truck for a long time, if the need arises, I'm going back to Norm Reeves Ford. More

Great experience Neri Ellis did a wonderful job helping me get the best deal possible for the 2017 mustang! He made the process of shopping for a car go smoothly! I wi Neri Ellis did a wonderful job helping me get the best deal possible for the 2017 mustang! He made the process of shopping for a car go smoothly! I will definitely recommend him and this dealership to my friends. I left with my dream car! Thanks Neri Ellis for all your help!!! More

My 2017 Explorer Victor was awesome! He was nice and patient. He went out of his way to answer any concern we had with the loan process and the car itself. When Victor was awesome! He was nice and patient. He went out of his way to answer any concern we had with the loan process and the car itself. When we sat down to do the paper work, Fabby was really nice too. She explained everything in detailed and took her time to make sure we understand what what we were signing. We left the dealer with our new car feeling great! Highly recommended! More

No Warranty Work Unless You Bought Here I bought a 2017 Ford Fusion in May and in August I was transferred to Lakewood, within walking distance of this store. I contacted them about getting I bought a 2017 Ford Fusion in May and in August I was transferred to Lakewood, within walking distance of this store. I contacted them about getting my first oil change and some warranty work done on the R/H power window. They were willing to make an appointment for the oil change, but refused to do the warranty work because I did not purchase the car there! No thank you! I now don't trust you! More

Great experiance from start to finish Neri, what a great person, was very helpful , Friendly very knowledgeable also was welling to work with me to get the best price they can offer. Neri, what a great person, was very helpful , Friendly very knowledgeable also was welling to work with me to get the best price they can offer. More