Norm Reeves Ford Superstore

Good recap and car completed earlier than planned Recall (2) of vehicle needed. Handled efficiently and quick. After hours drop off. Good communication via text when complete. Convenience of rental co Recall (2) of vehicle needed. Handled efficiently and quick. After hours drop off. Good communication via text when complete. Convenience of rental company on site. More

Good customer service Angel was very helpful and supportive. He does a good job of making sure i was happy with the waiting process of my service and that i was satisfied Angel was very helpful and supportive. He does a good job of making sure i was happy with the waiting process of my service and that i was satisfied with the work. More

Oil change and replacing heater censor. A 2 or 3 hour job, oil change and replacing a heater censor for over $700.00 hundred is not what I expected. This is the reason why I avoid dealership A 2 or 3 hour job, oil change and replacing a heater censor for over $700.00 hundred is not what I expected. This is the reason why I avoid dealerships for any car maintenance. Thanks More

Great service I bought my 2013 Ford Explorer from norm reeves superstore. Have had all my service here . Have been extremely happy with service dept. I have had war I bought my 2013 Ford Explorer from norm reeves superstore. Have had all my service here . Have been extremely happy with service dept. I have had warranty and non warranty work done . Will continue to bring my car here for all my work . More

An unprofessional experience I made an appointment to have my Explorer checked out for overheating. I had received a text message letting me know that at any time I could use the I made an appointment to have my Explorer checked out for overheating. I had received a text message letting me know that at any time I could use the number to get updates on their progress. When I made an inquiry, Daniel responds using all caps (shouting in my opinion) that he had nothing for me. No updates on the progress. More than 4 hours later I asked again. Was told they had just found the problem, at closing time, and my car would be repaired and ready early afternoon the next day. Not happy with the situation but no options available, I resign myself to the fact that the car will be ready the next day. I waited all day for some news and once again, less than 90 minutes till closing I get the news that it’s not finished again. The service department showed no concern for being timely, courteous or open with communication. I will not be returning to this dealership ever again. Not for service and probably not to purchase my next car. More

Will rate depending appropriately your answer to my question Interesting that I had an 8:45 am appt on Tues, Feb 26 for oil change and paid a listed price of $79.95 and then recv'd an email at 7:45 pm for an oil Interesting that I had an 8:45 am appt on Tues, Feb 26 for oil change and paid a listed price of $79.95 and then recv'd an email at 7:45 pm for an oil change for $49,95. Can you explain? More

Excellent service I came for a recall and Raymond Quintero was the one who assisted me. He was very accomodating and friendly. He also gave some tips to make my car ru I came for a recall and Raymond Quintero was the one who assisted me. He was very accomodating and friendly. He also gave some tips to make my car run perfectly well. More

Best car match to your budget. Best finance people too. This place has a team that goes that extra mile for you. No hassle just honest and friendly people. 5 star place to buy. Love it. This place has a team that goes that extra mile for you. No hassle just honest and friendly people. 5 star place to buy. Love it. More

Professionals First time EVER going and they treated me as if they knew me forever. The staff is AMAZING and I will definitely be back that’s a promise! First time EVER going and they treated me as if they knew me forever. The staff is AMAZING and I will definitely be back that’s a promise! More

Easy purchase with Neri Great service and very helpful. Neri made the process very simple and easy to navigate. Very happy with this purchase and the service provided. Any qu Great service and very helpful. Neri made the process very simple and easy to navigate. Very happy with this purchase and the service provided. Any questions I had were answered and explained thoroughly. More