Norm Reeves Ford Superstore

prompt friendly service Service Advisor was friendly in answering all my questions regarding my vehicle service needs. Vehicle service was done faster than expected. Rafael w Service Advisor was friendly in answering all my questions regarding my vehicle service needs. Vehicle service was done faster than expected. Rafael washed my vehicle before returning it to me. Very Satisfied customer More

Quality Customer Service This is not the first time I have taken my car in to be serviced . And I have been happy with the service each time! Shout out to Raymond Q. for h This is not the first time I have taken my car in to be serviced . And I have been happy with the service each time! Shout out to Raymond Q. for his professionalism and his his willingness to go the extra mile! Thanks again! P.S. thank you to the shuttle drivers as well who gave me a ride home and back. More

Replaced Transmission Had my car towed here from 272 miles away and grateful they covered my blown transmission on warranty. Took a while to diagnose and get the warranty p Had my car towed here from 272 miles away and grateful they covered my blown transmission on warranty. Took a while to diagnose and get the warranty people to okay but then the work was done in short order and I had a great loaner in the mean time. More

Oil change. Counter person was great and kept me informed. Making an appointment not helpful. Still had to wait about 20 minutes, even with express sign on my car Counter person was great and kept me informed. Making an appointment not helpful. Still had to wait about 20 minutes, even with express sign on my car. More

Very helpful, bent over backwards to help Work on my car was done in a timely manner and was done the right way the first time. Have a good day. The end Work on my car was done in a timely manner and was done the right way the first time. Have a good day. The end More

Evan LeBrun was most attentive to our service We had excellent service while we waited and the turn around time was quick, oil change, tire rotation, 5000 mile service on new Escape. We were kept We had excellent service while we waited and the turn around time was quick, oil change, tire rotation, 5000 mile service on new Escape. We were kept informed where they were on the service and the time to complete it. We had excellent service...... More

Service Great customer customer service and very clean lounge and restrooms 👍the waiting period went by pretty quick as Rafael kept me updated on the status Great customer customer service and very clean lounge and restrooms 👍the waiting period went by pretty quick as Rafael kept me updated on the status of my car. More

You have a customer for life! Feras Awad deserves a raise! He’s excellent customer service skills, his passion to make sure he goes above and beyond for his customers and not to m Feras Awad deserves a raise! He’s excellent customer service skills, his passion to make sure he goes above and beyond for his customers and not to mention his high energy is what made me decide to Buy my Ford. Not only did he fight every bit of the way to make sure I got the car I wanted but he personally came to my house to pick up my trade in car. I am definitely recommending Feras Awad to all my families and friends. More

very pleasant. I couldn't ask for a better Team to help me with service on my 2013 Edge and to be able to buy a new 2019 Edge. Thank you Jose Magana/ Jorge Velazq I couldn't ask for a better Team to help me with service on my 2013 Edge and to be able to buy a new 2019 Edge. Thank you Jose Magana/ Jorge Velazquez/John Kang. More

Exceptional service and communication Jose really took the time to listen to what I needed and followed through on all commitments. He is a great asset to norm reeves ford and I will conti Jose really took the time to listen to what I needed and followed through on all commitments. He is a great asset to norm reeves ford and I will continue to make the 40 minute drive to norm reeves ford because of their acceptional service. More