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Norm Reeves Ford Superstore
Cerritos, CA
2,225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,225 Reviews of Norm Reeves Ford Superstore
April 09, 2019
You have a customer for life! Feras Awad deserves a raise! He’s excellent customer service skills, his passion to make sure he goes above and beyond for his customers and not to m Feras Awad deserves a raise! He’s excellent customer service skills, his passion to make sure he goes above and beyond for his customers and not to mention his high energy is what made me decide to Buy my Ford. Not only did he fight every bit of the way to make sure I got the car I wanted but he personally came to my house to pick up my trade in car. I am definitely recommending Feras Awad to all my families and friends. More
by Jozie90280
Employees Worked With
Feras Awad
April 06, 2019
very pleasant. I couldn't ask for a better Team to help me with service on my 2013 Edge and to be able to buy a new 2019 Edge. Thank you Jose Magana/ Jorge Velazq I couldn't ask for a better Team to help me with service on my 2013 Edge and to be able to buy a new 2019 Edge. Thank you Jose Magana/ Jorge Velazquez/John Kang. More
by 80/Patte/ggma/8
Employees Worked With
Jose Magana, Jorge Velazquez, John Kang
April 05, 2019
Exceptional service and communication Jose really took the time to listen to what I needed and followed through on all commitments. He is a great asset to norm reeves ford and I will conti Jose really took the time to listen to what I needed and followed through on all commitments. He is a great asset to norm reeves ford and I will continue to make the 40 minute drive to norm reeves ford because of their acceptional service. More
by E_franco21
Employees Worked With
Juan Prado
April 02, 2019
Diagnostic Test The dealership is way to pricey for a diagnostic test. My vehicle engine light and service hill light comes and go’s. The dealership charging $144 jus The dealership is way to pricey for a diagnostic test. My vehicle engine light and service hill light comes and go’s. The dealership charging $144 just to hook to a computer can is ridiculous. More
by Randy
Employees Worked With
Angel
April 01, 2019
Awesome Service Great service, I always receive the most welcoming and friendly service ever. I feel like they truly care about your car and you. From buying a brand Great service, I always receive the most welcoming and friendly service ever. I feel like they truly care about your car and you. From buying a brand new car to servicing, the experience has always been great. I will be doing my car services here More
by Queen08
Employees Worked With
Rafael Gonzales (Service Advisor) Experience=Excellent, Bernabe Campoz
March 31, 2019
Absolutely great! I had a very good experience purchasing a car with Feras Awad! He even called me twice to see if everything was okay, and told me to call him if I h I had a very good experience purchasing a car with Feras Awad! He even called me twice to see if everything was okay, and told me to call him if I have any questions. This is now the fourth car my family has bought from this dealership. I will recommend them to others. More
by Mimi
Employees Worked With
Feras Awad I give him *****, Fortino Milian, Oscar Vidales
March 27, 2019
Quick repairs in and out same day! The service department here is great. Awesome customer service they go out of their way to understand your problem and to solve it. The resolve 2 issu The service department here is great. Awesome customer service they go out of their way to understand your problem and to solve it. The resolve 2 issues on my car all in one day. Also have very minimal waiting time when I showed up to drop it off. They offered me a shuttle ride home as well since I had to leave my car there for several hours. More
by Neo
Employees Worked With
Jose Torrez
March 25, 2019
Great service by Rafael Gonzales! Rafael Gonzales made sure that he made my experience a great one. He was very attentive to my concerns. He did an amazing job. I will recommend him fo Rafael Gonzales made sure that he made my experience a great one. He was very attentive to my concerns. He did an amazing job. I will recommend him for whoever. More
by Leon
Employees Worked With
Rafael Gonzales
March 15, 2019
Great service! AAA+++ Great service from John Rempt! Follows through and very assistive from the scheduling up until the service was completed. No hassle at all! Also, the Great service from John Rempt! Follows through and very assistive from the scheduling up until the service was completed. No hassle at all! Also, the onsite rental car service is very convenient. More
by charlene
Employees Worked With
John Rempt
March 11, 2019
Amazing experience! The whole staff at Norms Reeves Ford are incredible people! We had such a pleasurable experience buying a truck. They really care and you fee like The whole staff at Norms Reeves Ford are incredible people! We had such a pleasurable experience buying a truck. They really care and you fee like they truly give you the best deal they possibly can give. I highly recommend Norms Reeves Ford! Fernando and Bernabe are so professional, knowledgeable and overall good guys. Ed, Fabby, Fernando and Bernabe stayed even after hours to ensure our deal went through so we could drive our new truck home that night. Outstanding customer service! Fernando and Bernabe will for sure take care of you and you will leave feeling great about your new purchase!! Thanks guys!! Can’t wait to buy another vehicle from you guys!! More
by Kim5513
Employees Worked With
Fernando -Sales. Ed -Management, Fabby Guerra, Bernabe Campoz
