Nissan of Hawthorne

Like the previous person, I WISH THERE WAS A 0 STARS TOO!!! This was, by far, the worst experience I have EVER. EVER had. I have purchased new cars for the past 40 years. I have never had an experie TOO!!! This was, by far, the worst experience I have EVER. EVER had. I have purchased new cars for the past 40 years. I have never had an experience like this. From beginning to end. And it's not over. My intention is to go from this forum to the Better Business Bureau to file a complaint there. We first went to the dealership at the end of January to purchase a Nissan Rogue. Because my son had just been in a horrible car accident which resulted in his eye having to be removed just a few weeks prior, we needed to purchase a car with the new bind spot assist feature, only available in the 2014 models. When I spoke to a woman on the phone before going to the dealership, she assured me that she had a Rogue in stock with that feature. I asked her several times, as I had called several other dealerships and all had told me that it was a "hot" car, and no dealership had any currently. But this dealership assured me that they did. We made an appointment to meet with this woman and ran over the next night to see the car. Upon arrival, we were told that she was "just" an Internet person and we were handed off to Sean. Sean did not have the car with the feature at the showroom and would have to get it for us. We were annoyed but said we would return, even though my son had to travel from Brooklyn and was still recovering from his surgery. We returned the following Saturday to find that Sean had a car for us to test drive, However, it DID NOT have the one feature that we actually NEEDED to see! The blind spot monitor! We test drove the car, but could not see and use the actual feature we needed the most. My son and fiancee liked the car and we agreed to purchase it, pending Sean getting one with side assist for us to see. We returned the following Saturday and Sean finally had a car for us to see. As we negotiated the purchase price, it became evident that we knew more about the car than Sean did. He told us that, for instance, a cargo cover was not available for this particular model, when, in fact, it was. He knew NOTHING about this car, but was certainly anxious to take our money. Once deposited, he told us to return the next Saturday for delivery. Believe me when I say, had we not needed a car immediately and needed this blind spot assist, we never would have bought from this salesman or from this dealership. Red flags were up all the way around. When we returned the next week, the all-weather mats were not in the car as promised, Sean handed us the keys, never explained ANYTHING to us about the car (thankfully my son and his fiancee are tech savvy and could figure things out for themselves), handed us the keys and sent us on our way. Done. No explanations of anything, an no conversation about anything further we had to sign. He told us he would call us when he was able too get the mats and when our plates came in. In the next week, the person at our bank called the dealership o try to get paperwork from the dealership so that we could get a finance loan from our bank (we paid CASH for the car but they knew we were going to finance privately through our bank since their rates were almost 3% higher than our bank's). We were then told we had to RETURN TO THE DEALERSHIP to sign more papers that were not signed when we picked up the car. Again, my son had to travel from Brooklyn, back to the dealership to sign papers. We waited 30 minutes although we told them what time we would be there, and that my son was still not well from his surgery. We signed papers with Joe Yobbi, general mgr. Apparently Sean "forgot" (didn't know) there were other papers we needed to sign. For the loan with my bank, we were put in touch with 1) Paul Carter (finance) then 2) Joe Yobbi (general manager) then 3) Dragon (yes, Dragon, the sales manager). Our banker made over 10 calls to the dealership, and each time was told that each of these 3 people were busy doing various things and would call him back. Not one return phone call. In a 3 week period, I called the dealership no less than 30 times, AND EACH TIME was told by the gatekeeper Amanda, that Joe and Dragon were "in meetings", "off today", "with a customer", on and on. I have my call logs to prove each and every phone call made to this dealership. Then I said I was going to call Corporate. Amazingly enough, Dragon called me that evening. Profusely apologetic with all kinds of excuses, he promised me an iPad (??????? - they had some left over from a promotion) and a cargo cover at no charge. I have still not received either. And no more calls. Dragon finally sent paperwork to my bankThis dealership lacks professionalism, compassion, concern for their customers and courtesy. SHAME ON THEM. And they will not give me contact info for the owner of the dealership, John Stefanidis, so that I can make him aware of how INCOMPETENT his people are. He would be embarrassed. These people have made promises that they did not keep, to this day, and made no attempt at making things better. Especially under such dire circumstances as my son's accident, I would think they would try and help in any way possible. Believe me when I tell you that this just scratches the surface. The only reason I cannot write a complete review is because there is a limitation on the amount of characters for most websites. More

Excellent! Lease manager and sales team manager worked with me on returning a lease and purchasing a brand new Nissan Murano! The manager helped make the price acceptable, in my view. Sales also helped with me on returning a lease and purchasing a brand new Nissan Murano! The manager helped make the price acceptable, in my view. Sales also helped in helping me on returning the Lease vehicle early, and for striving to make sure that I would get the vehicle that I wanted with the features and color that I wanted. Highly recommended car dealer, would love to work again in the future! Treated me with respect and really catered to make sure that I was happy. More

Adolfo was a pleasure to work with. He did a good job fulfilling promises and took care of us. The dealership brings new meaning to the age old practice of making customers wait forever though. We were fulfilling promises and took care of us. The dealership brings new meaning to the age old practice of making customers wait forever though. We were there hours upon hours. The financing and higher ups, although we did get the deal done our way, were not as helpful as Adolfo. More

Stay FAR AWAY from this dealer! Don't waste your time (like I did) and be fooled with their BAIT & SWITCH tactics. I am still shocked by the way I was treated at this dealer. In fact, I have contact time (like I did) and be fooled with their BAIT & SWITCH tactics. I am still shocked by the way I was treated at this dealer. In fact, I have contacted NISSAN HQ to register a complaint as this dealer should be shut down for operating in such an unprofessional way and treating potential customers with such DISRESPECT! When I walked in the door I was surprised to hear a female Sales Rep cursing to the Sales Mgr that she is "...sick of this s__!" Then it got worse! After I traveled to the dealer, saw the car, took it for a test drive, and confirmed the price I was given on the phone w/the Sales Rep on-site, I was ready to negotiate a price. When my Sales Rep took my initial offer and credit card- which I was simply using as a place to start- to the Sales Mgr (Joe Y.) I heard him yelling at the Sales Rep as to "...Why do you keep dragging this car out?! I told you not to!" (Made me wonder what is wrong with the vehicle and this dealership immediately!) Then the Sales Mgr came over and told me that "...the price AS SHOWN ON THEIR WEBSITE IS NOT THE SELLING PRICE and I'd have to ADD ANOTHER $2000 to buy this car." (What?!) Besides being shocked at this news, his delivery was downright rude and nasty! He told me "the car is WORTH MUCH MORE than it is listed at on our Website and I SHOULD HAVE READ THE FINE PRINT!" He said this with such a nasty tone and delivery that it was insulting! In short, he did not want to discuss anything but the new, higher price, shown nowhere on their website. (WOW!) What kind of operation is this? "Read the fine print?" What is that? I had to share this experience with other potential customers of Nissan of Hawthorne as a BUYER BEWARE caution! More

sales person was very friendly, preferssional. manager Dragan was helpful and clear in explaining exactly what to expect, pepar work was some how slow but still completed in a week Dragan was helpful and clear in explaining exactly what to expect, pepar work was some how slow but still completed in a week More

They are not professional, untrue to their word, sold me an unclean car that they said they detailed in and out with marks on the inside and out. I brought the tire display up in our test drive as well as t an unclean car that they said they detailed in and out with marks on the inside and out. I brought the tire display up in our test drive as well as the maintenance display asked them to fix before I took car as well as to re detail the car and fix fob that did not work and place mats in SUV which they did do. Response was that they would. It is 21 days later I've had to use my extended warranty 2 times( one at another dealer and one road side) which I could not as no one can find it I payed $3251.00 for it I have spoken to 1-800-NISSAN many times and they are trying to fix issues ,but at this time have not. Including reimbursement for fob $45.00 repair of tire $12.00 and as of today I have no registration on the car so I can not drive it as registration they gave me was good for 20 days and then my new registration for the state of PA would be overnight ed to me as of yesterday they didn't know where it was, Also as of Yesterday Nissan Company also could not find extended warranty on my Nissan although I have a copy of it. This dealer has hung up the phone on me and my husband many times and is doing nothing to fix these and other issues. I have 2 other Nissan's and have never been treated like this by any dealer. I would not in any wait allow anyone I knew to do anything with this dealership again and am asking Nissan to look at the Bully behavior and treatment I received and consider more serious discipline actions against this dealer internally and at this point as a company provide me with a return on my bills as it is the right thing to do when your dealer is not doing their job and have let the consumer holding the bag. Also we asked that we would not do business with Wells Fargo and all paper work has Wells Fargo on it and they said they made a mistake and it was Chase bank that our loan would be with ,but at this time we don't know for sure as they refused to redo paper work. This is a dealership that should be made to close as this is a night mare no one should live through in 2014. More

I recently purchased a brand new 2014 Nissan Maxima fully loaded from Nissan of Hawthorne and got the best price possible with the help of the Internet sales manager who's name is TJ. I came down to the dea loaded from Nissan of Hawthorne and got the best price possible with the help of the Internet sales manager who's name is TJ. I came down to the dealership and within an hour, had purchased the car at a price that was lower than I had expected due to a large rebate that Nissan Corporation was running at the time. Everything went well with the paperwork, and I picked the car up 4 days later on Friday, December 27th 2013. The salesman named Luis helped teach me about all the features of the car and how to work them. I am very happy with the purchase and look forward to servicing my car there as well. The people there are friendly, courteous and helpful and I would definitely recommend buying a car at Nissan of Hawthorne. More

I used a "Buy It Now" on an eBay auction and paid $500 down as required. Called numerous times to try to get information about completing the transaction. Employees did not return calls or ans paid $500 down as required. Called numerous times to try to get information about completing the transaction. Employees did not return calls or answer questions. Six days after the end of the auction, the sales manager called and said that there were almost $1300 in fees not disclosed in the auction. These had nothing to do with taxes, registration, or the title. My husband was also told that we needed to finance the car. The auction says certified funds required. We wanted to pay in full. We were promised an immediate refund of our deposit. Still waiting 5 hours later and yet another call not returned. Extremely poor customer service! More

After weeks of searching online for a small SUV, we came across a 2010 nissan rogue SL on the Nissan of Hawthorne website. My wife and I really liked the car because the mileage was low (41K) and the price across a 2010 nissan rogue SL on the Nissan of Hawthorne website. My wife and I really liked the car because the mileage was low (41K) and the price was reasonable $13,995. We called the dealership (Nissan of Hawthorne) to make an appointment... we spoke to the Manager/TJ who told us that the car was available and promised us that the car would ready for a test drive as soon as we arrive at the Dealership(Nissan of Hawthorne). When we arrived at the dealership the car was NOT ready for a test drive! I asked to speak to the Manager/TJ but was told he was a busy. So, one of the salesmen offered to help me finding the car. I gave the salesman the stock number and informed him that I just wanted to take the car for a test drive. After about 30 minutes of searching their database... the salesman was NOT able to locate the car... eventhough it was still listed on their website. I started getting impatient. I asked the salesman to speak to his superiors and try to see if they can help him locate the car. After consulting his superiors, the salesman told me that the car was in their other parking lot (which is across the street) and asked me to accompany him to the parking lot. After checking and double checking, we were unable to find the car! I asked to speak a Manager.. the manager apologised and told me that they had several Nissan Rogues in stock in that price range. He offered to show me a similar car. Since I was already at the dealership, I agreed to see the other Nissan Rogue in stock. When the sales rep pulled up the car, I was shocked; the car was a 2010 Nissan rougue 2010 with 52,000k miles - the interior and exterior of the car were very dirty, the front tires were worn out, the tire pressure light was on.. in short, the car was in very poor condition. I was disgusted. I told the manager how disatisfied I was but he did NOT seem to care.. he instead tried to sell me a more expensive car. I will never buy a car or recomend this delearship((Nissan of Hawthorne) to anyone. In my opinion, this is the worst dealership I have ever been to. More

My salesman Victor was a delight to work with. As a senior citizen, he was respectful of my budget and worked with me to find an appropriate car within this budget. I would recommend him and would work senior citizen, he was respectful of my budget and worked with me to find an appropriate car within this budget. I would recommend him and would work with him again for future leases. More