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Nissan of Cool Springs

Franklin, TN

4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

December 14, 2024

Nissan of Cool Springs is the best! We are the happy owners of a new Nissan Sentra and our buying experience was excellent. Raj (Jr.) was very knowledgeable, polite and professional. He More

by AMH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Thakor Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2024

Nissan of Cool Springs is helpful, friendly, fast, and helped my husband get the car he wanted and with a price in our budget! No other dealership worked with us on our budget! We will go nowhere else but More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Nissan of Cool Springs responded

Hi Kim, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Very professional and willing to work with you to provide the best service into getting you into the vehicle you want! More

by Jamestyler723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
Dec 08, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

They gave me and my wife an excellent buying experience. We felt no pressure which is a nice change. They treated us like family and made sure we were happy with our purchase. Jackson did a great job explai More

by Joseph Nichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Carman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peyton Sevigny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson King, Patrick Holt
Dec 05, 2024 -

Nissan of Cool Springs responded

Hi Joseph, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 06, 2024 -

Nissan of Cool Springs responded

Hello Michael, thank you for leaving us the 4-stars, if you don’t mind, we would really appreciate you contacting us to let us know how we can serve you better next time to hopefully get a 5-star review from you. Our line to service is 615.790.2500, ask for Mark Hepler, ext. 2036, Brandon Judge, ext. 2034; or me, ext. 2037. We would be more than happy to listen. Respectfully, Laura Montgomery

November 19, 2024

Friendly environment . Helpful in selecting the Nissan Frontier. Good service over all . Satisfied with the vehicle. More

by Curtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Thakor Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Until the next time we meet, take care!

October 15, 2024

Cade was so refreshing! When he approached us he looked young but his communication skills and knowledge of the vehicles more than impressed my husband and I. We tried to ge More

by DeeLee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We hope you have a great day! Regards, Mark Hepler (615) 790-2500

October 02, 2024

The Finance Mgr contacted me asap in a timely manner. He promptly took care of my request. We traded in our vehicle and needed the warranty to be cancelled and get a refund. He was great in getting More

by henallen
Recommend Dealer
Yes
Employees Worked With
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Mark Hepler (615) 790-2500

October 01, 2024

Awesome dealership! This is my 3rd Nissan and my 3rd dealership and this one is the best!! Everyone was so nice, and everything was so nice and clean! The process was so More

by LaurenM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Nissan of Cool Springs responded

Hello, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

September 20, 2024

extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

by jimmyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gareth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hoggatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Regards, Mark Hepler (615) 790-2500

September 17, 2024

Oreanna was awesome! !!! Very quick to respond to all of my questions and absolutely no pressure. She treated me with respect and was super helpful. I am so happy to ha More

by mlamkins2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amenra Sierra , Oreanna Garvin
Sep 20, 2024 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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