Raj Thakor Jr

One star is the lowest rating accepted or I’d say zero. I have bout at least 25 cars in my lifetime and this place is the WORST. I traded my car for a slightly used one (first used car I ever bought). I li I have bout at least 25 cars in my lifetime and this place is the WORST. I traded my car for a slightly used one (first used car I ever bought). I live in AL and it was a 90 minute drive each way. My car had no lien and I gave them the title and paid cash for the car I bought. They assured me everything I needed to get plates transferred and registered in AL was in the folder. After being there 3 hours (I refused all extra warranties, etc.), the handed me the folder of paperwork, telling to wait while they cleaned the car (which had already been cleaned that morning) and filled the tank. When they brought the car back, they put my plates on it (no temporary tag) and handed me the keys. I almost ran out of gas on the way home because they had NOT put gas in it. I took it to the license branch the next day (take a number and wait 30 minutes) I got to the window and was told I didn’t have the necessary paperwork. I tried calling and being put on hold for 20 minutes and having the call go back to reception and back on hold for another 20 minutes multiple times for 2 days. Finally spoke to salesman and finance manager who kept telling me I had the paperwork. I said I gave you the title to my car (it had no lien), where is the title to the car I bought that had been traded to them with no lien. I said I’m sure you got the title and I need it. Kept telling me they didn’t have it. Didn’t even say sorry for not filling the tank. The 3rd day they they said they would send me the title by UPS (guess they found it after all?) and would email me the tracking number. Never got an email. Ten days later UPS delivered the title. Not omly do they not know what they’re doing, they don’t care. You can’t reach anyone when you call and being 90 miles away I couldn’t just walk-in. They flat out lie repeatedly. I will NEVER do business with them again. More

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My salesperson Rajh, was very patient and helpful. Very kind young man.. I was and am very pleased. Very kind young man.. I was and am very pleased. More

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Very knowledgeable and helpful in the purchase of our car. We would recommend them highly car. We would recommend them highly More

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Easy in and out purchase experience with high quality people. I would highly recommend Nissan Cool Springs. people. I would highly recommend Nissan Cool Springs. More

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Everyone was so professional. It actually made buying a new car not like getting a root canal. It actually made buying a new car not like getting a root canal. More

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Do Not Buy a Car from Cool Springs Nissan! Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The s Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The salesman, Rog, assured my son and I that all the buttons that did not work would be taken care of by the service department, especially since he purchased the warranty. But “as is” might not include a window repair. So we contacted Willie, the Manager, who met us at the dealership at 9:00 one Saturday morning. He stated that he would contact the General Manager about the driver’s window not operating, which is a safety issue, but for two weeks, he has not returned our calls or messages. Similarly, the air was not cooling properly after the first 30 minutes of driving the vehicle off the lot. So after less than 3 weeks, the car simply would not start! It’s sitting in the driveway…DEAD! Furthermore, the hood latch does not always function properly, so that along with the moonroof only opening 3 inches at a time, and the back gate not working with the button, the experience is maddening, to say the least! Finally, please just communicate honestly with your customers in the future! More

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"These guys have the worst fine print. .. they will add thousands and thousands of dollars out of nowhere. Don't even bother stepping on their property. They're absolutely a bunch of thieve .. they will add thousands and thousands of dollars out of nowhere. Don't even bother stepping on their property. They're absolutely a bunch of thieves. Whatever they're advertising is baloney." More

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Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. More

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Raj and the rest of the team were amazing! The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted an The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted and were able to get it same day. The team made the process easy from start to finish. We would be happy to work with them again! More

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We knew the car and specs we were interested in purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving for purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving forward to minimize the time it took to complete the sale. I would highly recommend him to others. More

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