J.R. Richardson
J.R. Richardson at Nissan of Cool Springs

J.R. Richardson

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

Contact Me
4.2
41 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

34 yrs, 10 mos

Specialties & Trainings

AWARDS OF EXCELLENCE 2022

AWARDS OF EXCELLENCE 2023

View more specialties & trainings
4.2

41 Reviews

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41 Reviews of J.R. Richardson

October 07, 2026

Dealership Rating
Employee Rating

We purchased the Altima at Cool Springs and have gotten it serviced exclusively with the dealership. We are satisfied customers.😊 More

by Nissan Loyalists
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2026

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!  Regards, Mark Hepler (615) 790-2500

September 28, 2026

Dealership Rating
Employee Rating

My service was fantastic. The entire team is wonderful. I bought my car there and I get a service there everytime!! More

by John Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Regards, Mark Hepler (615) 790-2500

September 25, 2026

Dealership Rating
Employee Rating

I recently crossed 32,000 miles. with my vehicle so I brought it in to get their recommended service on my vehicle before warranty expiration. JR, my service technician was very thoro More

by leharriford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Luvert

Sep 28, 2026

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 15, 2026

Dealership Rating
Employee Rating

The service department at Nissan Of Cool Springs is top-notch all the way! JR Richardson took great care of us and he is knowledgeable in every aspect of the Nissan brand. I highly recommend the servic More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2026

Nissan of Cool Springs responded

Hello Erik, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day! Regards, Mark Hepler (615) 790-2500

September 04, 2026

Dealership Rating
Employee Rating

The service department was excellent the waiting area was excellent it was the most pleasant experience as always More

by donnaltant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2026

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Dealership Rating
Employee Rating

Online scheduling was a breeze and fantastic follow ups via text/email. Simple and efficient More

by Melissa.Coulson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Nissan of Cool Springs responded

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Regards, Mark Hepler (615) 790-2500

August 18, 2026

Dealership Rating
Employee Rating

The service is always courteous and efficient. Great care is taken with my vehicle and I always feel valued as a customer. I would recommend Nissan of Cool Springs to anyone. And without any he More

by dalesgdaughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts , Laura Montgomery

Aug 19, 2026

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2026

Dealership Rating
Employee Rating

I have been bringing my vehicles to Cool Springs Nissan for service for 10 years. The Service Advisors are always friendly abd nice. More

by YankeeinTN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2026

Nissan of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2026

Dealership Rating
Employee Rating

Great service thank you for all you do amen ! all set good to go thanks More

by mkakta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts , Laura Montgomery

Aug 17, 2026

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

August 12, 2026

Dealership Rating
Employee Rating

JR needs to go. Horrible customer service! He was very condescending and dismissive. Would not go to him again. More

by Drpreston68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Potts , Laura Montgomery

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