Nissan Of Union City

UNSATISFIED IS AN UNDERSTATEMENT, MORE LIKE PISSED OFF If you want to take your vehicle in for work and spend the day waiting on them to fix it or try to do what you want them to do then have fun. I have t If you want to take your vehicle in for work and spend the day waiting on them to fix it or try to do what you want them to do then have fun. I have taken my Nissan frontier into the service department multiple times to have service done on it and they have not failed me yet to not have something go "WRONG" with the work. Like today Thursday, May 22, 2014, i went i to have my tire patched due to tire going flat on me the night before. I go into the service department around 12:30 pm and told them about the tire and what needed to be done and that I would like to have the tire put back on the vehicle and the spare tire taken off. As well I told them that I had bought the tires at the dealership last year and the service tech asked me if I had gotten the road hazard on the tires ( with a sign on the wall right next him stating that If you buy tires there that the road hazard comes with the tires) DUH. AN HOUR LATER They come to me and tell me that they had to put the tire into the tank to find the leak and if I had pulled an object out of the tire. I told them that I had not and they said "OK we will have the tire fixed for you." Well 4;00 pm rolls around and I have not heard anything else about my vehicle so I go to find the service tech that I dealt with when I got there AND GUESS WHAT HE IS NOWHERE TO BE FOUND. SO I had to find another service tech and I had to tell him what was going on and ask where my truck was. He told me that he would find out and went off to find my truck, a few minutes later he pulls my truck around. I walk around to the passenger side of the truck to look at the tire and GUESS WHAT THE SPARE TIRE WAS STILL ON THE TRUCK AND THE ORIGINAL TIRE WAS IN THE BED OF THE TRUCK!!!!!! I then slammed my tail gate and the service tech asked me what was wrong and i told him that they didn't do what was asked . he then said that this would be on them and I said it was already on you because I had bought the tires at the dealership and the road hazard work was covered., He said he was sorry and had a mechanic take my truck to the back AGAIN to do what should have be done over THREE HOURS AGO. A few minutes later the service tech comes to me to ask where the tool to lower the spare tire down was and I looked at him and said where it is suppose to be, behind the seat. Apparently the mechanic didn't even bother looking for it and came to me to ask where it was. Well ten minutes or so later the service tech comes to me and says that my truck is ready. I go and look at the tire and see that my valve stem cap is missing and ask where it was cause I had a cap on all my tires when i came in. The mechanic goes to the back yet again to get a cap and when he comes back he shows it to me and says that he wanted me to see and that he got it and that he was putting it on for me REALLY!!!!. As I was getting into my truck the mechanic says that he needs to be thanked for getting the work done and that he was the one that got it done for me. REALLY THE MECHANIC WANTED ME TO TELL HIM THANK YOU FOR WAITING FOUR HOURS FOR A TIRE TO BE PATCHED AND FOR WORK THAT I ASKED FOR TO BE DONE IN A TIMELY MANNER WAS DONE. REALLY!!!!!. Well i didn't get five miles down the road and my truck starts to shake badly and it was not doing that when I took it in. So I turn around and head BACK TO THE DEALER YET AGAIN!!!!! When I get there the service tech sees me and ask what is wrong. I ask him if he knows whether or not they balanced the tire after they patched it and he asked why and I told him and He says that the shaking is caused from the front end most of the time and I told HIM IT WAS NOT DOING IT WHEN I CAME IN FOR SERVICE. The service tech gets another mechanic and tells him to make sure that the patched tire is balanced and to check the other tires as well. They take my truck to back YET AGAIN. The service tech come to me and ask me how much fuel do I have in the tank and I tell it is at 3/4 full, He said the manager told him to fill up my tank. So when they finally get done with my truck around 6:30 PM (THAT'S RIGHT SIX HOURS AT THE SERVICE DEPARTMENT FOR THEM TO PATCH MY TIRE.) And what makes this even worse is that they weren't even real busy. After I leave the dealer i go to have my truck washed and GUESS WHAT? I FIND GREASY HAND PRINTS ON THE BODY OF MY TRUCK ABOVE THE TIRES. I mean REALLY DO YOU NOT HAVE ENOUGH PRIDE IN THE WORK THAT YOU DO TO KEEP THINGS CLEAN OR TO CLEAN UP AFTER YOURSELF!!!! By this point I had had enough for the day and decided to do this instead of going back to the dealer. That's not the only time that I have found greasy hand prints on my truck that I have had to clean them off and they were not just on the outside either. This is not the only time they have messed things up for me, last year i took my truck in to have the new tires put on, They marred up my rims while putting the new tires on and I had called ahead about the tires and they said they would have them ready when i got there the next day. Well guess what THEY DIDN'T AND I HAD TO WAIT THAT DAY OVER SIX HOURS AS WELL Yes the fixed my rims. After that, I took my truck in to have my battery replaced due it going bad before the warranty ran out and I was there for quit some time then as well. They tried telling me that the batter was good and that they had pulled my truck out of the bay and was having to pull it back into the bay to check the battery and then had to jump my truck off to get it BACK into the bay. THAT IS WHY I TOOK IT IN THERE WAS FOR BATTERY DYING ON ME DUH. Then they mixed up my truck with another customers truck that same day and had began to take my engine apart to fix that customers problem on my truck after they got it back into the bay Ugh.... So Again I was there SEVERAL HOURS for a simple job. They tried telling that I had a bad third break light last year as well and guess what it has been doing fine since then and it lights up every time I push the break pedal. What has happened to places being reliable and you not being afraid to take your vehicle in for repairs because you don't know if they are going to do the work the right way or are they going to keep you there for several hours because they screw things up. So the bottom line is if you want to go and wait a long time to have service done on your vehicle and then have to double check their work then by all means go to this service center. The name that I listed I'm not sure which person that was if that was the first person or the last person that I dealt with, it was the name on the ticker. More

We drove from Marietta and went 4 times to the dealership, very interested in a nice (used) car there. We made an offer, they countered, we agreed. We told them we wanted our mechanic to check it dealership, very interested in a nice (used) car there. We made an offer, they countered, we agreed. We told them we wanted our mechanic to check it out to seal the deal. They said okay. The day we came to get the car to take to our mechanic, we waited and waited, starting to wonder what was wrong. Salesman came back and told us that a buyer had offered them $1,000 over their asking price. If we still wanted the car, we would have to pay their asking price! What happened to the previously agreed-upon price?!?!? There are some things in life more important than the almighty buck...like integrity and your reputation!!!! This place has no integrity or honesty about them; it's a typical can't-trust car dealership. Things were just "off" there and our gut told us something wasn't right. So, guess what? A few weeks now past that incident, that same car is still for sale on their website!!! Hmmmm, was someone lying to us? Did they decide that we would be getting too-good of a deal?? If I were you and you want a Nissan, there are other Nissan dealerships to go to--do it! Maybe the other ones are honest. Something I noticed about their reviews.... They are good 1-2 years ago and the recent ones are bad. Have they changed managers of something since that time? Is that why this dealership has BAD reviews now? I don't know, but I would never recommend them! Go elsewhere!!! More

This dealership has the worst customer service. I'm trying to resolve my tag and title paperwork but no one cares to respond back to me. No feedback in a timely fashion and with proper assistance. Poor trying to resolve my tag and title paperwork but no one cares to respond back to me. No feedback in a timely fashion and with proper assistance. Poor service, definitely would not recommend this dealership to anyone! More

Since the car was being purchased in my husband's name, I felt that I was ignored. We finally made the purchase and the salesman left to get gas and was gone for 30 minutes. Nobody paid us any atte name, I felt that I was ignored. We finally made the purchase and the salesman left to get gas and was gone for 30 minutes. Nobody paid us any attention, even when we asked if they could try to get in touch with him. Terrible weather was moving in and we had to drive almost 2 hours to get home. We were not expecting to be standing around while the dealership closed. When we called the dealership after the purchase, there are several different menus you have to listen to before you can talk to a person. When we went to register the car, the dealership had not submitted the paperwork, so we had to call to get that handled. They did send us a $20 check for the late fee with the DMV, which would have been fine if it weren't for the other problems. It has been over a month since our car purchase, and we are still waiting to get the spare key. They did send us somebody else's car information packet with the owner's manual and the dealership checklist. I hope that person will eventually get their information. When we first entered the dealership, I felt that it was loud and disorganized. I should have gone with my gut reaction. More

At first every thing was going smooth they took all my info to get me approved. It was a little bit of back and forth over the phone but I finally went down to dealer ship. First visit was nice the told info to get me approved. It was a little bit of back and forth over the phone but I finally went down to dealer ship. First visit was nice the told me I was approved for 17000 and need to put down 1000 and I could do half now and remainder within 21 days, and also my monthly woild be no more than 425. They didnt have a car I liked that day so I returned 3 days later to pic out a car from the incoming inventory. That's when it went all down hill. A car I wanted the first visit that I told was sold was still there marked up to a higher price. The cars that were to be coming in at the price point I was looking for didn't exist. When I finally picked out a car the marked the price day up my down payment tripled and my monthly payment was crazy. I was ther 2 hours till I finally walked out. They were so full of it. Instead of being honest and telling me what it would to get me financed realistically they baited me in and switched on me I would not recommend anyone go there at all More

This was my first car purchase. I went into the dealership to test drive a nissan versa, to see if it would be a car I was interested in. I never got a chance to even test drive it. They let me t dealership to test drive a nissan versa, to see if it would be a car I was interested in. I never got a chance to even test drive it. They let me test drive a Toyota Yaris. However, there was no gas in it and I was only able to go about half a mile and had to turn around. Then they tried to push a 2008 HHR on me that had over 100k miles on it, that I couldn't even test drive because the porter conveniently had the keys. (The sent the car to wholesale the very next day) They refused to let me see the carfax report stating I couldn't see them unless I was sure I wanted to purchas ethe car because they had t pay to pull it. Interestingly enough the dealership I purchased my car from (Team Nissan of Lithia Springs) had a carfax available for all of there cars available at the click of a button in their system. They were bullies and I have told all of my friends about my horrible experience there. I think it is unfair that a salesman would start out friendly and when I wouldn't commit to what he wanted me to buy, would become so rude. More

I purchased a 2012 Nissan Altima only to realize at the end of the sale that my interest rate was more than I wanted to pay. The agent Linda assured me that she could get me in a vehicle at the rate I was end of the sale that my interest rate was more than I wanted to pay. The agent Linda assured me that she could get me in a vehicle at the rate I was looking to purchase for, but because I was without a vehicle and had a small child to transport back and forth to school, I was in desperate need of a vehicle and continued with the sale apprehensively. The finance agent Marquis sold me a gap policy stating that it would cover my monthly note in the event I lost my job, which I recently found out was not true. Each time I have contacted Nissan of Union City's sales dept., I have been transferred all over without getting any issue resolved. They have the ABSOLUTE WORSE service that I have ever encountered. I would NEVER recommend anyone to purchase a piece of gum, let alone a vehicle from this establishment. I have purchased two new vehicles in my lifetime and have NEVER encountered the type of unprofessional service given by these people. They are a bunch of rip off artists who have mastered taking advantage of people. More

My salesman was Tom St. Martin. He gave top notch customer service and it was my pleasure meeting and doing business with him. Someone recommended that I go see Tom St. Martin to buy a car and he was customer service and it was my pleasure meeting and doing business with him. Someone recommended that I go see Tom St. Martin to buy a car and he was right!! Tom worked really hard to get me the best deal possible and he worked really hard to make it happen for me! I had been shopping around at several different dealerships and I'm proud to say that I chose Nissan Of Union City!! I would like to personally recommend Tom St. Martin and the Nissan of Union City team to anyone looking to buy a commercial or personal vehicle! He made my car buying experience a pleasant experience. I actually left with my new car and I felt like I've gained a new friend! Nissan of Union City has the BEST customer service of any dealership I've visited in the past and the friendliest staff members! I would also like to give a "shout out" to the gentleman in the finance department, Marquise. They actually stayed after hours to make sure we walked away with the signed documents that night! Thank you to all the staff who worked on this deal for me and my family! The BEST CAR BUYING EXPERIENCE I'VE EVER HAD!!! I will never shop anywhere else but Nissan of Union City! To anyone reading this, the reason you should choose Nissan of Union City is simple...Friendly staff, Excellent and top notch customer service and trustworthy! Don't shop anywhere else! Mr. and Mrs. Johnson More

We made a deal on a new car and I wrote a check for the down payment. After working with finance manager they could not get payments quite where we needed them. Edward was to destroy our $1500 check but in down payment. After working with finance manager they could not get payments quite where we needed them. Edward was to destroy our $1500 check but instead it got deposited and we incurred about $100 in bank fees since we didn't know it was coming thru the bank. The dealership accepted fault but has yet to reimburse us for the fees we incurred and the management will not call us back. When I call they say "James was supposed to handle that but James is off today". I can never catch the GM there either. I have faxed all the paperwork from my bank as they requested but they will not follow through. I'd never recommend them now that I see their treatment of customers, especially those who do not purchase from them. More