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Niello BMW MINI
Sacramento, CA
486 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 486 reviews
November 25, 2025
i thought Niello was different, but it was typical dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "C dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "CFO" for 9 months. however, when i got the vehicle, 10 different phones were connected to the bluetooth indicating it was obviously not driven by a single leasee, but was more like a loaner, which they lied about after i asked clearly if it was a loaner. More
by FARHAN
Verified Customer
November 17, 2025
Tony from sales was really good and accommodating with all my requests and the buy process quick and easy. Also Tyler from product specialists was really helpful in setting up the car and explaining any q all my requests and the buy process quick and easy. Also Tyler from product specialists was really helpful in setting up the car and explaining any questions after buy process. More
by PRADEEP
November 15, 2025
I'm leaving reviews of my negative experience with Niello Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,00 Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,000 mile extended service agreement in May, 2022 for my 2020 BMW X5. The first time I tried to use it (after the original agreement lapsed) I was told by BMW, NA that it was canceled. I sure didn't cancel it. I contacted them, first by email then certified mail, but have not heard back. Meanwhile, I had to pay $1,800 for the 60k mile service on my car. They do not honor their commitments and flat out refuse to communicate with you. I will see this through and resolve this. I refuse to give them my money without a fight. More
by RI
Employees Worked With
November 14, 2025
Excellent team at Niello BMW MINI. Tahir was amazing and no, I am not overstating that! I have already recommended friends to reach out to Tahir. Process is easy and done efficientl Tahir was amazing and no, I am not overstating that! I have already recommended friends to reach out to Tahir. Process is easy and done efficiently. The team respected our time. More
by COLLEEN17
November 12, 2025
Hi there I’m happy with the service Ivan was friendly and very reachable when had a question. Also Ali was very nice during the test drive as well as Ivan Thanks guys for helping in the process of the lease. very reachable when had a question. Also Ali was very nice during the test drive as well as Ivan Thanks guys for helping in the process of the lease. More
by floresosc11
October 31, 2025
It was easy and a very good experience. Thanks for making it a fun process. Thanks for making it a fun process. More
by SCOTT@BESTPROP.NET
October 25, 2025
Everyone at Neillo was very kind and helpful during our shopping experience. We would highly recommend Neillo to our friends and family. shopping experience. We would highly recommend Neillo to our friends and family. More
by SADLERG1
October 23, 2025
Can’t say I give this a 5 star. We were lead to believe the car was detailed and it was not we had to bring it back and ask that it be detailed as told it was. Was told to go have We were lead to believe the car was detailed and it was not we had to bring it back and ask that it be detailed as told it was. Was told to go have fun on the weekend take the vehicle for a test run and on Monday come back to Neilo and they would fill up tank to full. Came back with vehicle it was not filled up due to a problem with gas card and gas station and was told come back when you around the area we will fill it up at that time. We haven’t been in the area so we never got a a refill of gas . Day we bought the vehicle it was not ready stood outside in heat waiting where we took personal belongings from trade in and waited for a ride back from lot to front of sales office but no one came to pick us up as told for at least over 15 min before I chose to walk back to sales office parking lot and waited in the shade as it was too hot in the lot where the trade in was parked. Not the best experience at all. I won’t be coming back to trade or purchase from this location again One more thing received at least 3 calls asking if I wanted to still purchase a vehicle after I already had ??? More
by YVACAL0619
Employees Worked With
October 18, 2025
Everyone at this dealership is always very friendly. Tim was especially very personable and easy to communicate with. He made the transaction less stressful and felt like we weren’t there 4 hours. Tim Tim was especially very personable and easy to communicate with. He made the transaction less stressful and felt like we weren’t there 4 hours. Tim was very patient with me during the test drive as I was bit nervous with driving a new car on a very busy street. I would work with Tim again! More
by STACEEROBLES
Employees Worked With
October 07, 2025
I bought a car from Niello BMW in Sacramento, and overall, I expected better treatment from a dealership of this level. When I picked up the car, they provided me with a spare key, but I later found overall, I expected better treatment from a dealership of this level. When I picked up the car, they provided me with a spare key, but I later found out that the key wasn’t programmed. When I contacted the dealership, I was surprised to learn that they took no responsibility for this. The manager refused to discuss the issue further and simply told me to take the car to a Nissan dealership to get the key programmed. When I explained that programming costs about $450, the manager’s response was that they would not cover any part of that cost. I found this response very disappointing — it showed a complete lack of customer care and accountability. For anyone considering buying a car here, I recommend verifying everything works before leaving the lot, including both keys, because the dealership may not help you afterward. I’m sharing my experience so others are aware of how my situation was handled. I truly hope Niello BMW improves their after-sale service and stands behind the vehicles they sell. More
by anbelivbl
Employees Worked With
