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Niello BMW MINI
Sacramento, CA
509 Reviews
Serving the Sacramento area, Niello BMW Sacramento, located at 2020 Fulton Ave in Sacramento, CA, is your premier retailer of new and pre-owned vehicles. Our dedicated sales staff and top-trained technicians are here to make your vehicle shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal vehicle today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 509 reviews
March 10, 2026
Well; prior to sale all was Great. Upon receiving vehicle and noting all the damages and issue with getting the registratjon/plates a month later. And having an extended warranty w no Upon receiving vehicle and noting all the damages and issue with getting the registratjon/plates a month later. And having an extended warranty w no real paperwork showing it. .. And having actual parts missing on brake calipers, an interior that had terrific damage, 2 areas of car which appeared to have minor crash damage, and a sales staff whom lied to me about receiving paperwork and saying they wanted to make things right ... Only thing which went right was me staying on top of dealership for weeks on end to finally get sale completed to wherest I could drive car legally . Beyond finance dept, the dealership was sadly a mess and no one seemed to be on same page, let alone the same book. Customer service? As soon as they got my trade in car and money down, they basically could care less about my experience. And corporate bmw couldn't do anything; this is a franchise, they have no real overseeing body above their paltry customer service Oh, and they sent me a car w bald tires, too. Detailed? Far from it . I had to keep reminding myself this was bmw and not a private sale or some used car lot where they dont inspect cars.. Im unsure if the headache and the amount of money/energy its gonna take me to fix brake calipers, tires, interior leather, outside damages/scratches, was worth this. Sale completed in mid Jan. Car had tags finally completed feb 25th. I received them in March, a temporary plate. I had to get emissions done, and commute in a car for work/school for over month w no legal tags or plate. So, im glad they made sale. I got a car i really wanted, but they should of financed it for thousands less considering im gonna have to put thousands in asap for tires, etc A very unsatisfying experience. Sorta blown away, as my patience and demeanor with them went from extremely cordial to an amazement to just how many errors and lies I had to traverse Paperwork filled out wrong on their end? Twice. Vids and pics of car not showing actual damage? Bringing to attention brakes and tires prior to receiving car? Did that, they didnt car. Shipping company they used? I had to drive my trade in, in reverse...up truck so they delivery company could Jumpstart car. And, furthermore. The idea was and discussed in paperwork that I would get my new car, and trade in mine. Well, no. I got a call from a aggressive truck driver to pick up my car, then I waited for delivery of new car. Which, showed up dirty and not in good shape. Door squeeking? Hard top roof making noises while driving with it up at any mph? Got that too dents in floor board m plates? Sure. And that interior ..I could go on and on.. Just really saddened, I just made first car payment and now all I want is a bit of answers why this was so awful, and what does my warranty cover and some actual detailed paperwork for it. Will I get answers. Im really not into contacting dealership anymore. The smug and passive aggressively weird sales guys should be selling snake oil, not bmws. Take care. Beware More
by Ethan
Verified CustomerEmployees Worked With
Other Employees :
I dont recognize most of the names here. I worked w a Daniel, and steve...Erika in finance
March 09, 2026
Hello, I had a wonderful experience my salesperson was John. He went above and beyond he knew exactly what I was looking for. Definitely geared for management his professionalism at such a young age is John. He went above and beyond he knew exactly what I was looking for. Definitely geared for management his professionalism at such a young age is outstanding. More
by JASISQ03
March 08, 2026
This dealership it the place to go if you want to be treated like family, spoken to like a friend, respected as a customer. William the sales manager went above and beyond to ensure satisfaction. His treated like family, spoken to like a friend, respected as a customer. William the sales manager went above and beyond to ensure satisfaction. His attention to details places the dealership at the top of the game. No pressure just pleasure. 5⭐️ More
by RANDYCALDARA
March 02, 2026
Tahir was very professional and personable during the whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance depa whole trade in process. He definitely deserves 5 stars. I took off one star for the dealership because there were difficulties with the finance department both times I have worked with Niello. The first time, being overcharged on the agreed down payment that I had to return to the dealership for a refund and the second time an oversight on reporting the payoff to BMW financial services that prompted me to return to the dealership to request a refund for overpayment again. I only took off one star because on both occurrences they quickly remedied the issues. More
by SHANNON8008
February 15, 2026
Creed was super helpful recording videos and answering all my questions. It was very much appreciated since I live several hours from the dealership. all my questions. It was very much appreciated since I live several hours from the dealership. More
by PHIL.WEBB
February 09, 2026
Very professional, went above and beyond to make me happy with my purchase. Great dealer experience. with my purchase. Great dealer experience. More
by Jboyett25
February 05, 2026
New car day! This was hands down the best experience I have had at a dealership ever. This was hands down the best experience I have had at a dealership ever. More
by SHAWNEE199
February 03, 2026
Great dealership that was very professional and did not play any of the usual dealership tricks. I would highly recommend. play any of the usual dealership tricks. I would highly recommend. More
by PHARMERANDY2013
January 27, 2026
Went well successfully acquired car for Xmas gift for my wife and seller was very helpful wife and seller was very helpful More
by CLINDHOLM1
January 19, 2026
Purchased over 1 month ago and still trying to get them to fix the windshield, hand over the 2nd key and send me my card left in the trade. They have varied they didn’t disclose the windshield issue, that to fix the windshield, hand over the 2nd key and send me my card left in the trade. They have varied they didn’t disclose the windshield issue, that they did not give me the 2nd key as they said they had, and found my card. They simply go give a crap about costumers. More
by RANDYCALDARA
Employees Worked With
Other Employees :
Hayden sales man. Gets 2 stare
