Niello BMW Elk Grove

CJ was such an amazing help during my time at BMW. He introduced me to the 235i and it was a fantastic time driving with him and the whole process. Definitely recommend this charming guy! He introduced me to the 235i and it was a fantastic time driving with him and the whole process. Definitely recommend this charming guy! More

Finance officer was very un professional. Sales guy was great but I had issues with finance. Due to their own mistake they threatened to send me to Collections. Sales guy was great but I had issues with finance. Due to their own mistake they threatened to send me to Collections. More

Friendly,fantastic, helpful, nice people to meet,thank you for selling a nice car. Keep it up you for selling a nice car. Keep it up More

All thanks to jerome for helping me out BIG time. Appreciate you a lot bro🙏 Appreciate you a lot bro🙏 More

Though it took awhile. Everyone was respectful and forth going on getting me what I needed. In the end I was satisfied. Everyone was respectful and forth going on getting me what I needed. In the end I was satisfied. More

Process was smooth and by the numbers. Osvaldo was courteous and helpful. He made the purchase easy. Osvaldo was courteous and helpful. He made the purchase easy. More

The car was great and I was treated _very_ well until the purchase was made. Getting them to follow up and satisfy smaller items that had been agreed upon as part of the sale, things that were important to m purchase was made. Getting them to follow up and satisfy smaller items that had been agreed upon as part of the sale, things that were important to me, like getting an extra key, having minor cosmetic repairs handled, getting a new manual...it became _so_ stressful and it was clear that there was never any intent to handle these items. I had to call, text, follow up, and basically stand up for myself so many times it was incredible; I had thought Niello had a better reputation. Many of these things simply would not have been taken care of had I not pushed and pushed. So disheartening, and tiring. Multiple times one gentleman actually showed up at my house without prior agreement to have things signed. It was awkward and off-putting. One time I actually had to send him away as we were unavailable for company, and he was clearly put off. I still love my car after having fought tooth and nail to have things handled, but at as a single mom handling this whole process on my own, I can say that the experience was very negative and I will never shop with them again. Nijah was the only person who, in the end, even offered an apology for the trouble. More

Experience was great. Felt like the team had integrity and I was treated well throughout. Thanks! Felt like the team had integrity and I was treated well throughout. Thanks! More

Jas and everyone we came in contact with were very professional and answered all questions. professional and answered all questions. More

Pleasure to work with , Jas is very professional, polite and willing to do what it takes to make the whole transaction pleasant. Dealership is clean, functioning and will return for my next car. and willing to do what it takes to make the whole transaction pleasant. Dealership is clean, functioning and will return for my next car. More