Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
294 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Contact Dealership

8580 Laguna Grove Dr

Elk Grove, CA

95757

Directions

By Type

Showing 294 reviews

June 24, 2023

Always great customer service, Bob does a good job explaining repairs and getting my car back on the road on a very timely basis More

by kerry.worgan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
Report | Print
Jun 28, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to call out Bob's great work, Kerry! We are truly lucky to have him on our team here in Elk Grove and it's great to know that he always provides you with efficient repairs and thorough explanations. We will make sure to let him know that you mentioned him!

June 24, 2023

While on a trip, we hit some debris in the road and needed a tire replaced. They were able to help and had us on our way very quickly. Very friendly team. More

by C.PAS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

Niello BMW Elk Grove responded

So glad our team was able to step in and help you get your tire replaced quickly. We hope the rest of your journey went smoothly!

June 23, 2023

My prescription sunglasses came out missing after I got my car back from them I called they said we don’t take nothing out of the customers car but I’m 100%. I have my driving prescription sunglasses in th More

by BROADWAYAUTOSOUND
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
June 18, 2023

Knowledgeable and friendly staff. Very professional . Very good attention to details . Very good follow yup after sale More

by COURTESYMOTORSRF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove for your recent vehicle purchase! It's amazing to hear that you visit was such a friendly and professional one. If any questions come up as you become accustomed to your new BMW, please do not hesitate to reach out to us!

June 18, 2023

Fantastic service and now have a long term relationship with this dealership. Richard Mendez, Tom H. And the all dealership support teams are fantastic. More

by JONATHANLEWIS5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Mendez
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove for your recent service visit, Jonathan! We will make sure to pass your thanks along to Richard, Tom, and the rest of our team and look forward to serving you again in the future!

June 18, 2023

Bob is very professional and really takes care of his clients. Scheduling an appointment is always easy. More

by JMCC1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Bob is truly an all-star on our team here in Elk Grove! Thank you for taking the time to acknowledge his great work.

June 18, 2023

Overall, I really like this dealership. However, their remodeling is a pain to deal with. More

by BROTHERLEOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozvaldo Cortez
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for your honest feedback! We apologize for any inconvenience that our remodeling caused during your recent service visit. If there are any specific concerns that we can help address, please do not hesitate to reach out to us. If not, we are working to get through the remodeling process as quickly as possible for the comfort of both our customers and staff!

June 18, 2023

Great services. Bib Caulder is an excellent service advisor. I’m really happy with the details and professionalism that Bob is providing to me as a customer. More

by TUANTRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
Report | Print
Jun 21, 2023 -

Niello BMW Elk Grove responded

We are truly lucky to have Bob on our team here in Elk Grove and it's great to hear that he provided you with such detailed and professional service. We will make sure he sees your kind words!

June 07, 2023

The service and communication from the team at Niello was excellent. I was however disappointed when I did pick my car up after nearly 3 weeks at the service department. The parts had to come from Germany More

by Mach05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Jun 19, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to walk me through your recent service visit at Niello BMW Elk Grove! It's great to know that you appreciated the service and communication from our team during the 3 weeks your vehicle was at our dealership. I apologize that your vehicle was not detailed before it was returned to you. If you have any questions or would like to discuss further, please reach out to me at 916-687-9036 at your convenience. Thank you, Jeret Williams, Service Manager

June 07, 2023

Good service in a timely manner. They answered all my questions and will return for service in the future. More

by JCSMITH427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Metge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Niello BMW Elk Grove responded

So glad we were able to provide you with 5-star timely service and answer all of your questions! Please let us know if there are any BMW sales, service, or parts needs that we can lend a hand with in the future.

1
...
24
25
26
...
30