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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
299 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 299 reviews

September 13, 2023

Brandon was an awesome guy, and very surprised how honest and truthful he was during the entire transaction. Yes, he was new but his honesty and help exceeded my expectation, and I will send a friend and fam More

by REZAGUIBACHIR380
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brandon Le
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Sep 27, 2023 -

Niello BMW Elk Grove responded

Thanks for your positive review! I'm glad you had such a great experience working with Brandon, and I'll let him know how much you appreciated his honesty and transparency. That said, I noticed that we didn't meet your five-star expectations on trade-in experience and purchase time. Please reach out if you'd like to provide more feedback so that we can provide an even better experience next time. Paul Suchanek General Manager 916-687-9000

September 10, 2023

5th time trying to submit review through this website. Nothing against EG BMW. They are great and first time BMW owner and will return. More

by Robbie123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello BMW Elk Grove responded

Robbie, We're sorry that you struggled to submit your review via DealerRater, but we do appreciate that you still took the time to do it. We hope you are absolutely loving your BMW so far, please do not hesitate to reach out to us if there is anything we can lend a hand with in the future!

September 09, 2023

Good online buying experience. The NielloGo team went above and beyond to answer all my questions and make sure the vehicle was a great fit for me. More

by CASEY.PERSSON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristen Long, Dennis Gingrich
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Sep 13, 2023 -

Niello BMW Elk Grove responded

We're so glad you had a positive experience using NielloGo, Casey! We're thrilled to know that Kristen and Dennis went above and beyond to find you a vehicle that was a great fit. Happy driving!

September 08, 2023

Niello Elk Grove has always had a "Customer First" way of doing business. From sales to service they are the best. More

by JOHN SHOOK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello BMW Elk Grove responded

John, We're thrilled to know that you recognize our customer-first mentality here at Niello BMW Elk Grove! Your kind words and acknowledgement are so appreciated. Please let us know if there is anything we can lend a hand with in the future!

September 06, 2023

Niello BMW in Elk Grove is wonderful! Bob Caudle and his team take great care of me and my little 430i. I cannot say enough about how wonderful they are at service and immediate needs. An More

by Donna Menser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Sep 13, 2023 -

Niello BMW Elk Grove responded

Donna, We're thrilled to hear that Bob and his team take such great care of you and your 430i! We are truly lucky to have Bob on our team here in Elk Grove and we're glad that he always gets your problems resolved. We will make sure he sees your review and look forward to working with you again in the future!

September 01, 2023

This dealership was a great experience we got the best help and the process was very quick and easy. Very happy and satisfied with our new car and the customer service was great! More

by stefanie mendoza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Niello BMW Elk Grove responded

Stefanie, We're thrilled to know that you're loving your new vehicle! It's great to hear that Jas and the rest of our team made the process such a quick and easy one. If there is anything we can lend a hand with in the future, please do not hesitate to reach out to us!

August 31, 2023

Mr. Q was awesome! He was very professional and knowledgeable. He and his team were very welcoming, friendly, and helpful.Great customer service! I love my BMW! Thank you! More

by isabelbeltran50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian, Q Gregory
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Sep 07, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to acknowledge Q's great work, Isabel! We are truly lucky to have him on our team here in Elk Grove and it's great to hear that he and his team have always provided you with such great customer service. We will make sure they see your review!

August 26, 2023

These guys are helpful, knowledgeable and professional. Also, trusting in that they just gave us keys and said “come back when you’re done”. More

by ckeaten140.6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Q Gregory
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Aug 30, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your visit with Niello BMW Elk Grove. Please let us know if we can help you with any automotive needs in the future!

August 26, 2023

Very kind, careful and diligent! Very good at explaining things so really enjoyed talking with him. More

by bbmurai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Q Gregory
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Aug 30, 2023 -

Niello BMW Elk Grove responded

Isn't Q awesome? He is a great employee and we’re grateful to have him on our team. Thank you for the kind review and for choosing Niello BMW Elk Grove.

August 25, 2023

I LOVE Darren and have recommended him and Niello to several friends. I wont go anywhere else for my automobile needs. More

by CCPOABEAMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
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Aug 30, 2023 -

Niello BMW Elk Grove responded

We cannot thank you enough for being such an amazing, loyal customer. Our team is always here for you!

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