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Niello BMW Elk Grove

Elk Grove, CA

4.8
414 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 414 reviews

December 16, 2024

Dealer is unscrupulous. They refused to change brakes when it was under warranty. After it was out of warranty, Bob stated it needs to be replaced. When confronted about More

by pallas0987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob in service.
Dec 19, 2024 -

Niello BMW Elk Grove responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

Dec 20, 2024 -

pallas0987 responded

My wife called you and talked with you but you did not seem to know what was going on. Bob has lost our trust since the incident where he stated we should replace the brakes but then said something else when confronted. When the car was under expensive car warranty it was within limits and Bob did not want to service the brakes. But when we went in for an annual service he stated we needed to replace it. My wife barely drove the car since warranty expired. So all of sudden it requires replacement? So when confronted, he stated oh I didn’t mean now but maybe next year! This is not a good way to earn trust in one’s customers. This is unscrupulous and what one’s fears when going to a dealership for service. I thought BMW and Niello was better than that! Guess not! Now I question other service or repair recommendations my wife came back to me with in the past! Something needs to be done.

December 14, 2024

Our appointment to look at the car was at 4:30. By the time we finished buying the car and left, it was 10pm. It took way too long. However, while we were there the customer service was amazing. We More

by CA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy D (helped with DMV paperwork and extended warranty)
Dec 16, 2024 -

Niello BMW Elk Grove responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! CJ and all of us at Niello BMW Elk Grove are glad to have you as a customer. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 12, 2024

Best most professional service I’ve ever encountered. Truly make you feel like family. I found my new BMW dealership! More

by michael.g22sales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Niello BMW Elk Grove responded

Michael, at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 12, 2024

Jas the salesman was great. The process was good. For the price, I wish the dealership would have detailed the car. It needed a polish which I had done after I got it and it loo More

by ascapeartist
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jas Hira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Niello BMW Elk Grove responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 11, 2024

Nice courteous and know I would ask for her again; actually everyone was the same, thank you More

by JPELSH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ELISA GALA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Niello BMW Elk Grove responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 10, 2024

The service was exceptional, I walked onto the lot and was greeted very professionally and had a pleasant experience here buying a car. More

by DEREKJOSEPH11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MOH MOSSA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Niello BMW Elk Grove responded

Hi Derek: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 08, 2024

Moh was our car sales rep and he helped us get our car for our anniversary. He’s super friendly & very caring about our relationship. More

by raelyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MOH MOSSA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Niello BMW Elk Grove responded

It's great to hear that Moh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 03, 2024

5 Stars - Exceptional Experience at Niello BMW Elk Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchas More

by DARREN&ADRIENNE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW JARDINE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Matt, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

December 03, 2024

Great people, awesome service. I would refer and come back anytime. Definitely bringing my car in there for service More

by DARREN29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MATTHEW JARDINE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Niello BMW Elk Grove responded

Thank you so much, Darren, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

November 28, 2024

Wonderful service from start to finish. Stayed in touch, was highly professional, and made the experience very personable. Found the exact car I requested with ease. His dedication to custo More

by Michelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MATTHEW JARDINE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angad Chhina
Dec 01, 2024 -

Niello BMW Elk Grove responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Michelle, please do not hesitate to let us know. We are always happy to help! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

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