Niello BMW Elk Grove

Dealer is unscrupulous. They refused to change brakes when it was under warranty. After it was out of warranty, Bob stated it needs to be replaced. When confronted about They refused to change brakes when it was under warranty. After it was out of warranty, Bob stated it needs to be replaced. When confronted about it, he stated he didn’t mean now. I do NOT recommend this place. More

Our appointment to look at the car was at 4:30. By the time we finished buying the car and left, it was 10pm. It took way too long. However, while we were there the customer service was amazing. We By the time we finished buying the car and left, it was 10pm. It took way too long. However, while we were there the customer service was amazing. We talked with CJ during the boring parts where we were waiting. CJ was great! More

Best most professional service I’ve ever encountered. Truly make you feel like family. I found my new BMW dealership! Truly make you feel like family. I found my new BMW dealership! More

Jas the salesman was great. The process was good. For the price, I wish the dealership would have detailed the car. It needed a polish which I had done after I got it and it loo The process was good. For the price, I wish the dealership would have detailed the car. It needed a polish which I had done after I got it and it looked so much better. More

Nice courteous and know I would ask for her again; actually everyone was the same, thank you actually everyone was the same, thank you More

The service was exceptional, I walked onto the lot and was greeted very professionally and had a pleasant experience here buying a car. was greeted very professionally and had a pleasant experience here buying a car. More

Moh was our car sales rep and he helped us get our car for our anniversary. He’s super friendly & very caring about our relationship. for our anniversary. He’s super friendly & very caring about our relationship. More

5 Stars - Exceptional Experience at Niello BMW Elk Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchas Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchased two high-performance vehicles—an M8 Gran Coupe Competition and an X6M Competition—and the entire process was seamless from start to finish. Matt was incredibly knowledgeable and attentive, guiding me through every detail of both vehicles. He made sure I was well-informed about each car’s features and capabilities, which made my decision-making process much easier. What really stood out was how Matt took the time to understand my needs and preferences, without any pressure to rush or settle for something less than perfect. The dealership itself is top-notch—professional, clean, and inviting. I felt valued as a customer the moment I walked in, and everyone I interacted with was friendly and accommodating. The purchase process was smooth, and the financing options offered were competitive. I also appreciate the after-sales follow-up and support, which shows that Niello BMW really cares about its customers long-term. If you’re in the market for a BMW, I highly recommend reaching out to Matt at Niello BMW Elk Grove. Whether you’re buying one car or two like I did, you can trust them to deliver an exceptional experience. More

Great people, awesome service. I would refer and come back anytime. Definitely bringing my car in there for service I would refer and come back anytime. Definitely bringing my car in there for service More

Wonderful service from start to finish. Stayed in touch, was highly professional, and made the experience very personable. Found the exact car I requested with ease. His dedication to custo Stayed in touch, was highly professional, and made the experience very personable. Found the exact car I requested with ease. His dedication to customers is truly amazing. More