Newark Toyota World

Excellent. The service representative I worked with was friendly, knowledgeable, and fair. He explained the problems with my car, and made sure the service was The service representative I worked with was friendly, knowledgeable, and fair. He explained the problems with my car, and made sure the service was done properly and timely. More

Great experience The purchase experience of our 2016 Avalon XLE Premium was outstanding from the first time we walked in the door to walking out with the keys in hand. The purchase experience of our 2016 Avalon XLE Premium was outstanding from the first time we walked in the door to walking out with the keys in hand. Bruce was a pleasure to work with and did everything that he could to get us into the vehicle we wanted at the price we wanted. Bruce's communication through out the process was exemplary - keeping us posted regarding the availability of the 2016 Avalons and locating just the right car. Rodney was also outstanding, filling in if/when Bruce wasn't available. Thanks! More

great customer service I came in for a maintenance check for the 35,000 mile checkup. The service was fantastic and best of all, was within my budget. I came in for a maintenance check for the 35,000 mile checkup. The service was fantastic and best of all, was within my budget. More

the Best Car dealer in the tri-state area!!! The Team work together and I was pleased on my buying of my new 2016 Highlander Jim, Victor,Karinand many more were excellent and I could not ask for The Team work together and I was pleased on my buying of my new 2016 Highlander Jim, Victor,Karinand many more were excellent and I could not ask for anything more! Thank you to the Team!!!! More

GREAT!!!!!!!!!!!!! You not only fixed the problem but made recommendations on things that need to be taken care of in the future to keep my car running perfectly. You a You not only fixed the problem but made recommendations on things that need to be taken care of in the future to keep my car running perfectly. You also dropped me off at work and picked me up after work. You spoiled me! I had my nails done free, and a soft drink while I waited for them to finish up my car......I loved the WHOLE EXPERIENCE!! :D More

Second To None My 5000 mile service was the best experience . The customer service representative was very efficient, and completed the whole process in around thirt My 5000 mile service was the best experience . The customer service representative was very efficient, and completed the whole process in around thirty minutes. I highly recommend this service center. More

Great experience! I'm a regular at this dealership for my routine maintenances...most of the staff are great to work with...Rachel helped me this time...very polite and I'm a regular at this dealership for my routine maintenances...most of the staff are great to work with...Rachel helped me this time...very polite and professional... I thought it took a little long for an oil change...but I'll definitely come back... More

Service Rep was the best!!! I knew my minivan needed some some things and Jacob told me what was needed Now and what could wait. He also was able to get me prices on up-grades I I knew my minivan needed some some things and Jacob told me what was needed Now and what could wait. He also was able to get me prices on up-grades I wanted. More

Outstanding personal service! I was promptly greeted and recognized by Wes Harrison, as always, with a friendly smile. He addressed my concerns and quickly got to work on my vehic I was promptly greeted and recognized by Wes Harrison, as always, with a friendly smile. He addressed my concerns and quickly got to work on my vehicle. My car was ready for pick up within the time frame promised. More

Worst experience ever! I had an 8am appointment and arrived at 7:45am. At 9:30am I inquired about my car since no one had the courtesy to let me know what was going on. I wa I had an 8am appointment and arrived at 7:45am. At 9:30am I inquired about my car since no one had the courtesy to let me know what was going on. I was told that the technician was slow but just needed to replace a bulb which would be at no cost, and another 5-10 minutes. The supposed bulb took another half an hour, and after inquiring two more times my car was finally brought to me. They did not charge for the oil change, but I was reprimanded at work for being late to my 10am meeting. The $47 oil change also did not make up for the time I lost at work. I called to report this issue. The service manager was not available but I spoke to someone else. That was the end of it. I didn't even receive a call from the service manager with an apology. Absolutely horrid experience. More