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Newark Toyota World
Newark, DE
2,421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,421 Reviews of Newark Toyota World
January 11, 2016
Excellent 5,000 Mile Service We are never disappointed dealing with your service department We have dealt with the Dealership for the past 5 years Your people are very courteous a We are never disappointed dealing with your service department We have dealt with the Dealership for the past 5 years Your people are very courteous and friendly More
by jthomson356
Verified CustomerEmployees Worked With
Assistant Service Manager
January 11, 2016
Good and friendly technitians Nice work from professionals. Have good knowledge and friendly. Enjoy Wifi , TV and Coffe/drinks till Car is ready. Well equipped service center. Ope Nice work from professionals. Have good knowledge and friendly. Enjoy Wifi , TV and Coffe/drinks till Car is ready. Well equipped service center. Open on Weekend though recalls not entertained. Recalls during week days only. More
by prit7500
Employees Worked With
Christopher
January 11, 2016
Another efficient experience In for routine interval service at 15,000 miles on the 4Runner. Scheduling was fast. Nothing to elaborate on further. My Yaris will need attention the In for routine interval service at 15,000 miles on the 4Runner. Scheduling was fast. Nothing to elaborate on further. My Yaris will need attention the Spring. More
by swjones836
Employees Worked With
Chris, Bill Chaffee, Derrick Mc Kie
January 11, 2016
Oil requested not put in car I was in for an oil change on Friday, January 8, 2016. I requested that synthetic oil be put in my 2010 Toyota Corolla as I have been doing for the l I was in for an oil change on Friday, January 8, 2016. I requested that synthetic oil be put in my 2010 Toyota Corolla as I have been doing for the last two years. I was informed that conventional oil was put in my car by mistake. Not only that, but conventional oil was put in my car at the previous oil change, and I drove it for 10,000 miles thinking I had synthetic oil. I am very disappointed that this mistake happened twice! I called on Monday, Jan. 11 to speak to the service manager and didn't receive a return call as he couldn't be located when I called. More
by atursi40
Employees Worked With
Jake Greenwood, Matt Johnson, Bill Chaffee, Derrick Mc Kie
January 11, 2016
Great experience I had my rear brakes replaced they get a great job I was in and out within two hours and Bill Chaffee is a great person to deal with. I had my rear brakes replaced they get a great job I was in and out within two hours and Bill Chaffee is a great person to deal with. More
by tomjayne
Employees Worked With
Bill Chaffee
January 08, 2016
Routine Maintenance of 2012 Toyota Tacoma Truck Extremely impressed with how efficient your whole process works from beginning to end. Our assistant service manager Colleen Consalo very very person Extremely impressed with how efficient your whole process works from beginning to end. Our assistant service manager Colleen Consalo very very personable and informative about everything that was being done throughout the entire process. She is definitely an asset to your company and should be rewarded as such. Hopefully she is a trainer for new customer service reps as she would be an excellent candidate for that. Every time my husband and I come to have our Corolla & Tacoma serviced I think the atmosphere and service could not be any better but you continue to push ahead to please us. It's always worth the extra money to have your vehicles serviced at the dealerships. Thank You and make sure you hold onto Colleen. More
by cindy
Employees Worked With
Colleeen Consalo
January 08, 2016
Some lack of communication Nice facility, but service did not inform me that the shuttle would be very late. Had to wait 30 minutes outside with no phone call. Nice facility, but service did not inform me that the shuttle would be very late. Had to wait 30 minutes outside with no phone call. More
by jrobertklein
Employees Worked With
Don't know
January 08, 2016
Very good thank you Service advisor was helpful and accommodating. I am just wondering if you still wash and vacuum the cars at service appointments and I see you have a Service advisor was helpful and accommodating. I am just wondering if you still wash and vacuum the cars at service appointments and I see you have appointments on Sunday's again. Like that More
by kvolker2
Employees Worked With
Derrick Mc Kie
January 06, 2016
Service. Great experience working with Bill Chafee, Service Manager and Wesley Harrison, Accessories Coordinator. Everything is always explain clearly before Great experience working with Bill Chafee, Service Manager and Wesley Harrison, Accessories Coordinator. Everything is always explain clearly before doing the work and kept updated during the service. More
by taras.ortynsky
Employees Worked With
Wesley Harrison, Bill Chaffee
January 06, 2016
Transmission fluid exchange My car did not have 50,000 miles yet, but during a recent check up on a separate issue, the Service Adviser called me after the mechanic inspection th My car did not have 50,000 miles yet, but during a recent check up on a separate issue, the Service Adviser called me after the mechanic inspection that I needed to have a "WS Transmission Fluid Exchange" service. Since I do not have much knowledge about cars, I agreed to have this service done which costed me $308. When I went to pick up my car, I checked the Toyota service schedule. On the schedule, the recommended timeline for this "WS Transmission Fluid Exchange" service is at 90,000 miles. I also checked the spot test of the transmission oil, it did not look bad. I think I could have waited at least another few years before this service is needed. I think the mechanic and the service adviser were not honest about this service and I was ripped off. More
by toyotaowner
Employees Worked With
Geoff
