Newark Toyota World

Service with a Smile He smiled, I smiled, we all smiled.Good service experience with followup calls. Nice clean door to door shuttle with a friendly driver. Worth every pe He smiled, I smiled, we all smiled.Good service experience with followup calls. Nice clean door to door shuttle with a friendly driver. Worth every penny. More

Nicely done Car went nuts with a freaky light show and wouldn't start. Had to have it towed, get a rental, and be at the PHI airport in time for an 11:15 am flig Car went nuts with a freaky light show and wouldn't start. Had to have it towed, get a rental, and be at the PHI airport in time for an 11:15 am flight. Got to the dealership with the tow truck at 9:30 am and I was out the door with my car being looked at and a rental by 10:15 am. Made the flight (private plane) with 3 minutes to spare. Thanks for working so quickly to get me out of there =) More

Outstanding customer service I want to say Mr. Richard Litz was outstanding during the process of my purchase of a new car. He treated us like family. Great I want to say Mr. Richard Litz was outstanding during the process of my purchase of a new car. He treated us like family. Great More

Service You het what you pay for. Great service and convenient in scheduling. Colleen did an excellent job of informing me of the changes around the waiting r You het what you pay for. Great service and convenient in scheduling. Colleen did an excellent job of informing me of the changes around the waiting room, as well as inform me of every step the mechanics performed. Was a very pleasant experience. More

Burning oil I had trouble with oil consumption and the staff was extremely helpful, even finding a problem with my rear wheel bearings. Very considerate and help I had trouble with oil consumption and the staff was extremely helpful, even finding a problem with my rear wheel bearings. Very considerate and helpful. More

has improved significantly sithe pastwo years were horrible I was geared for the same dissatisfied, horrible service I've experience the past two years. I walked in waited by my car, then a guy pulls in behi I was geared for the same dissatisfied, horrible service I've experience the past two years. I walked in waited by my car, then a guy pulls in behind me, goes inside, and a service attendant comes out with him and tells me someone will be right with me. I ask him is it the policy that you do not wait on customers in the order of their arrival, even when they have an appointment . I was told, well the guy came inside so i had to wait on him. At that point i said here we go again, nothing has changed. To my rescue came Geoffrey or Jeff with the G. At that point things changed. He asked for the opportunity to show me how service had changed for the better. I shared previous experiences with service the, good, the bad, the worse. Within 35 minutes, i was in and out. That was a first. Thanks for new management in your service department. I hope it will continue. More

Came in to diagnose noise problem Excellent service as always. My Sequoia was making strange noises. I called Bill and he told me to come in right away. He set me up with a loner an Excellent service as always. My Sequoia was making strange noises. I called Bill and he told me to come in right away. He set me up with a loner and they took care of diagnosing the problem. More

Courteous and patient explanations Jason Curley did a great job in explaining what needed to be done and in working with me to prioritize service/repair needs and to apply discounts whe Jason Curley did a great job in explaining what needed to be done and in working with me to prioritize service/repair needs and to apply discounts where possible. The total bill was steep but I do feel your workmanship and courteous and helpful personnel are worth the price. More

A very good service experience ! I arrived with an appointment and was attended to immediately. Wes explained everything fully, and answered any questions I had. I noticed there had I arrived with an appointment and was attended to immediately. Wes explained everything fully, and answered any questions I had. I noticed there had been improvements made to the waiting area, and transitional area from the garage to the waiting room. Both areas look much better than before. Wes made a very accurate estimate as to how long the work on my car would take. In fact the work done to my car took less time than I thought it would. Over all, a very good service center experience ! More