Newark Toyota World

stereotyped First experience was standing in and just outside dealership in Newark looking at cars and looking interested. Not one person acknowledged our presenc First experience was standing in and just outside dealership in Newark looking at cars and looking interested. Not one person acknowledged our presence for 25 minutes so we walked out. My other half called manager and explained, and after a few days, I decided to give them another chance being assured that it won't happen again. I purchased a vehicle and made appointment to have remote start installed. At pickup time, we were told the tech that installed this forgot to leave manual for it and they had no more! Are you serious?!?!?! $500 and no instructions! More

Excellent service This was my first visit to the service center. The entire experience was quick and efficient. The waiting area was very comfortable with plenty of s This was my first visit to the service center. The entire experience was quick and efficient. The waiting area was very comfortable with plenty of space to work and a very good free wifi connection was available. More

Very Good Maintenance dept. Had recall work performed on our Matrix 1/11/16 and oil change performed on our Highlander 1/13/16. Not sure which visit this survey applies to, howe Had recall work performed on our Matrix 1/11/16 and oil change performed on our Highlander 1/13/16. Not sure which visit this survey applies to, however, I rate both visits the same. Personnel were friendly, Service was performed promptly and in a professional manner. More

Convenient and Speedy I like everything about this service center...from the timely reminder emails that I need to schedule service to the ease of getting the appointment t I like everything about this service center...from the timely reminder emails that I need to schedule service to the ease of getting the appointment that fits my schedule to the professional staff on-site to the speedy service. More

Title of my review. I am happy with the overall experience and plan on doing business with Newark Toyota World in the future. The staff was very attentive and appreciativ I am happy with the overall experience and plan on doing business with Newark Toyota World in the future. The staff was very attentive and appreciative of my business. More

Routine Maintenance I was in on Friday for routine maintenance for my Camry, service was wonderful. Staff friendly. Made appointment on very little notice and service was I was in on Friday for routine maintenance for my Camry, service was wonderful. Staff friendly. Made appointment on very little notice and service was done well before estimated time. Car returned to me cleaner then when I left it. On Sunday, we noticed that my car was leaking oil all over the garage floor. I brought it back on Monday with no appointment. Henry again help me, got me in with no wait time, fixed the problem and offered to have someone come and degrease my home's garage floor at our convenience. Great customer service from him and the whole team. The hours of the service department have to be complimented, having evening and weekend hours are so nice when you work all day! More

Experience My service writer was courteous for showing me around the waiting area since this was my first visit. The repair work was very short and this is a plu My service writer was courteous for showing me around the waiting area since this was my first visit. The repair work was very short and this is a plus since I am sellf-employed. More

Efficient and excellent service attitude Jamar Campbell is very good employee, he follows up our case service, and tell us the details what we need to do with our car. Jamar Campbell is very good employee, he follows up our case service, and tell us the details what we need to do with our car. More

Service with smile I did not have an appointment, needed a response to a warning light for tire pressure without delay. Met by Collen C who look over the car, assured I did not have an appointment, needed a response to a warning light for tire pressure without delay. Met by Collen C who look over the car, assured me that I did not need a new set of tires as there was plenty of tread. Made some other courtesy checks, advised of brake fluid and quoted price for tires issues and brake fluid, promised to work me into the schedule to get out before dark. Pick up service called before 2 PM! Care finished, I was met by Colleen, with an ever present smile, she informed me that tires needed air only and brake fluid changed, escorted me to check out. She was with me from beginning to end of the service time, smiling and informing all the while! More

Car buying experience Everyone was very pleasant to work with. I spoke to several different sales associates and they all were able to answer every question I had. Quick an Everyone was very pleasant to work with. I spoke to several different sales associates and they all were able to answer every question I had. Quick and prompt car buying experience. More