Newark Toyota World

Disappointed I was so disappointed in this last service. First I'd like to think that what I am being told is honest and I did not get that this time around. I wa I was so disappointed in this last service. First I'd like to think that what I am being told is honest and I did not get that this time around. I was told my brakes needed replacing because they were at 3.5, however when I took my car to my friend who is also a mechanic he assured me that my brakes were fine. He removed my tires and took off the brake pads, measured them so I could see personally that they read 6.55 and the rear tires were 5.77. In addition to this I was told that I needed to replace my steering column which he also checked to find that it had NO issues whatsoever. The noise that I was hearing was never mentioned or detected at the dealership and my mechanic was able to find out what the sound was that I brought my sienna in for. The reason I did not have any work done there was because my instincts told me to have a second opinion, the proposed issues just did not make sense to me. I love my Toyota and I am greatly discouraged that I can not trust the advice of this service center. More

It was great they took very good care of me. It was great they took good care of me. Took me home and picked me up my car wouldn't be ready so they told me that and brought me back home and I was It was great they took good care of me. Took me home and picked me up my car wouldn't be ready so they told me that and brought me back home and I was able to go on with my day. More

6 mos check up Very prompt. Very courteous. Very proficient and even took vehicle before scheduled time. I am very pleased to be dealing with Toyota sales and servic Very prompt. Very courteous. Very proficient and even took vehicle before scheduled time. I am very pleased to be dealing with Toyota sales and service departments. More

Quick, Fast, Excellent Service I needed an affordable quality vehicle, I looked online found a 2011 Toyota Prius on Newark Toyota World website. I called spoke with Mr. Throng he g I needed an affordable quality vehicle, I looked online found a 2011 Toyota Prius on Newark Toyota World website. I called spoke with Mr. Throng he gave me the information about the vehicle, took my information over the phone. He alerted me I had a few credit issues but he would find a solution, which he did. The next day I came in filled out the paperwork, he let me know what insurance company they typically work with and I got a pretty decent insurance quote. I got pretty decent financing on the vehicle as well as Gap insurance, and the full bumper to bumper warranty on every electronics part on the car for an extra $10 a month added to the payment. Fully covered and happy with my Prius. The staff was wonderful, friendly inviting and well informed. Once, I clear up my credit issues I will probably try to trade up to the 2016 Prius. More

Service Chris Drsyton was helpful and explained all of my service needs. He was helpful with getting a rental for the day and I was on my way that morning pre Chris Drsyton was helpful and explained all of my service needs. He was helpful with getting a rental for the day and I was on my way that morning pretty quick. More

oil change The service over is always great you guys have a excellent team working for you guys and Jason was the one that taken care of me I forgot his last nam The service over is always great you guys have a excellent team working for you guys and Jason was the one that taken care of me I forgot his last name More

Great service The service was nice, fast and friendly. I would recommend everyone going there. The associate was very helpful and knowledgeable on the certain issue The service was nice, fast and friendly. I would recommend everyone going there. The associate was very helpful and knowledgeable on the certain issues i had at the present time. More

Recall notification of the frame and rear leaf springs Service Dept was thorough and provided details of time frame of how long the work would take. I was contacted to be informed the vehicle was finished Service Dept was thorough and provided details of time frame of how long the work would take. I was contacted to be informed the vehicle was finished. More

End of 20 year old Rav4 Brought it in for a strange noise, and brake pedal loose.. Found brakes done in and too dangerous to drive it to the junkyard. Thanks for getting rid Brought it in for a strange noise, and brake pedal loose.. Found brakes done in and too dangerous to drive it to the junkyard. Thanks for getting rid of it for me. More

Excellent Service My truck was serviced at Newark Toyotaworld on Friday/Saturday, March 11/12. The service manager met me at the door of my truck, and the write-up beg My truck was serviced at Newark Toyotaworld on Friday/Saturday, March 11/12. The service manager met me at the door of my truck, and the write-up began from there. He was professional and treated me the way a customer should be treated. I have been dealing with Newark since 1991, and they really know how to treat people properly. I will continue to use them for service on my Toyotas. More