Newark Toyota World

15,000 service My experience was excellent. From the time I arrived which was 15 minutes early to the time I left. The new renovations were unbelievable. I waite My experience was excellent. From the time I arrived which was 15 minutes early to the time I left. The new renovations were unbelievable. I waited for less than one hour. While I was waiting, it was very comfortable in the new waiting area. The service rep was very helpful in explaining everything. Everyone was helpful and more importantly PLEASANT which you do not always get from a customer service perspective in other places. I have NO complaints whatsoever! EXCELLENT!! More

Newark Toyota World Service Review Over the summer I purchased my second Toyota from Newark Toyota World. I have always used their service center and have always had excellent service. Over the summer I purchased my second Toyota from Newark Toyota World. I have always used their service center and have always had excellent service. My most recent service was no exception. I only had two small issues that if approved would make my experience outstanding. The first issue I has was making an appointment. I called to make an appointment to bring my car in for its 25,000 routine maintenance on Friday and was told that they were all booked and the first appointment I could have was at 2pm on Saturday. The second minor issue was that when I picked-up my car I noticed that they forgot to reset the service warning light. I returned the next day and it was immediately reset. More

Women are not welcome! This past weekend I took my car to Toyota for an oil change and filter change. I asked them to check the brakes since there was a metallic sound. Afte This past weekend I took my car to Toyota for an oil change and filter change. I asked them to check the brakes since there was a metallic sound. After about an hour of waiting for the change.. The assistant manager comes out and advises my back brakes are gone(not front and can't explain why back brakes were gone before front when I got them all changed at the same time recently) he proceeded to say the rotors were rusted. We discussed using my $129 coupon for the brakes and they will clear rust from rotors. As per the coupon. Labor was included in brake change- front or back. Needless to say.. When I got the bill.. It was almost $400. The service manager and I went over the bill and he did deduct $60 but still didn't explain the over charge. I called and asked for the head manager and left a message. Needless to say. The same assistant manager called me back offering 2 free oil changes. That does not explain the addition $185labor and $12.95 charged to clean the rust from the rotors. Slick talker thinks this is the end.. Not by far! I guess woman are stupid and money grows on trees to Toyota. Chris.. Woman are smart and know about cars too! Shame on you for being a silver tongue. No your coupons didn't resolve the overcharge issue!!! More

Toyota Service - Marrows Road - DE Really impressed with professionalism/speed of service. Staff are courteous, prompt and very informative. Waiting room is beautiful--excellent remod Really impressed with professionalism/speed of service. Staff are courteous, prompt and very informative. Waiting room is beautiful--excellent remodeling job!!!! Will defintely return again. Worth the trip! More

End of 20 year old Rav4 Brought it in for a strange noise, and brake pedal loose.. Found brakes done in and too dangerous to drive it to the junkyard. Thanks for getting rid Brought it in for a strange noise, and brake pedal loose.. Found brakes done in and too dangerous to drive it to the junkyard. Thanks for getting rid of it for me. More

Excellent Service My truck was serviced at Newark Toyotaworld on Friday/Saturday, March 11/12. The service manager met me at the door of my truck, and the write-up beg My truck was serviced at Newark Toyotaworld on Friday/Saturday, March 11/12. The service manager met me at the door of my truck, and the write-up began from there. He was professional and treated me the way a customer should be treated. I have been dealing with Newark since 1991, and they really know how to treat people properly. I will continue to use them for service on my Toyotas. More

great place the up- grade made the service experience a whole lot better. It is like nite & day. I look forward to my service appointments and do not dread going. the up- grade made the service experience a whole lot better. It is like nite & day. I look forward to my service appointments and do not dread going. More

A fast & efficient recall All the service people were helpful. Fixed only what was needed. Didn't find any unnecessary extra problems. Great waiting areas. I will be back here All the service people were helpful. Fixed only what was needed. Didn't find any unnecessary extra problems. Great waiting areas. I will be back here again. More

Chris Delpeche for the win! We had Chris as our sales associate today. He was wonderful! My husband and I were impressed with his knowledge of each Toyota vehicle as well as bein We had Chris as our sales associate today. He was wonderful! My husband and I were impressed with his knowledge of each Toyota vehicle as well as being so personable. Having someone like Chris helping us to buy a family van, made the whole experience an enjoyable one. And as a side note, today is my birthday and I assumed it would be a crummy one having to go test drive vans and shop around. Because of Chris, it was a lovely day. :) Thanks for the therapeutic test drives (any car ride without my three kids is a therapeutic drive. Lol!). Connor & Rachel Pett More

Great Customer Service Wow, what a service center, great atmosphere, friendly staff, In and out in no time. Walked me through everything that was completed on my new Prius C Wow, what a service center, great atmosphere, friendly staff, In and out in no time. Walked me through everything that was completed on my new Prius C Persona. More