Newark Toyota World

Superior Customer Service!!! I recently brought my 2017 Rav 4 to the service department for my 20k service. Chuck Albright (CQA) greeted me with a smile and handshake upon my ar I recently brought my 2017 Rav 4 to the service department for my 20k service. Chuck Albright (CQA) greeted me with a smile and handshake upon my arrival to the service bay. I had two concerns about my vehicle. The first dealt with the trim which was loose at the bottom of the windsheild. Chuck let know that I was covered under warranty, and he had ordered the part, and would call for follow-up visit for repair. In addition, the car wash at the service area consistently attacks my front Md. tag and bends it all to xxxx! Chuck suggested I purchase a better front tag holder for my vehicle from his store. I was suprised that the new tag was put on my vehicle free of charge, and when the vehicle ran through the car wash, the tag was not damaged! Chuck Albright provided Superior Customer Service and I hope he earns a management position in the future!!! More

Oil and transmission change... good experience. Took my now-driving daughter with me who has anxiety dealing with people she doesn't know. Staff was friendly, welcoming, and walked through the work Took my now-driving daughter with me who has anxiety dealing with people she doesn't know. Staff was friendly, welcoming, and walked through the work done and reminded me of stuff I said I'd take of myself. Daughter had no issues which is great. More

10+ years with NTW - they are best! Fast, professional and courteous service at a fair price - my appointment was for 1:20PM for oil change and tire rotation etc (10K mi. service) - I w Fast, professional and courteous service at a fair price - my appointment was for 1:20PM for oil change and tire rotation etc (10K mi. service) - I was on my way by about 2:00 PM and that included a car wash! The place was buzzing with customers and technicians but it's run like a well oiled machine! More

Fantastic staff Top notch crew from the time I dropped my truck off, received loaner and picking my truck back up. Been going to NTW for years. Never a bad experience Top notch crew from the time I dropped my truck off, received loaner and picking my truck back up. Been going to NTW for years. Never a bad experience More

Brian kept his promise i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1 i dropped off my CHR for an install of 2 accessories, i asked Brian if he could get it done in 4 hours, he said he'd do his best. he called in in 4 1/2 hrs ~ perfect ! would highly recommend Toyotaworld. More

Very nice and prompt service I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique I dropped the car without appointment and ERIC REVILL took care of me (as he had done the time before, when I had instead an appointment) with unique professionalism, pleasant demeanor and exceptional competence. The shuttle service, as usual, was fairly fast and convenient: the drivers very friendly and cautious in their driving. The only very minor problem I encountered, took place when the shuttle drove me back and my car was not yet parked ready to go: since Bill was assisting another customer, I asked if I could pay my dues to some other employee, but it took some time before someone could assist me. That's why Matt Johnson had to intervene, with remarkable attention and understanding of the situation. More

Thanks Ken, you're the best! Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. Ken Perdue was helpful and answered every question I had. He helped me find exactly the car I was looking to buy. He was friendly and polite. More

Awesome place My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy wi My experience was awesome. Everyone was super friendly and happy. Neil was very patient and helped us out a lot. My boyfriend and I were very happy with Toyota world. More

Accidental Purchase of a new car We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test dr We went in looking for a used Rav 4. Neil Gibson had just the right combination of knowledge, salesmanship (in a good way) and patience as we test drove several cars. He asked about interest in a new car and ended up offering a price that we couldn't say "no" to. More

Great experience! We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyon We worked with Karen for the third time! It was a great experience! I am so happy with the purchase and will definitely go back in the future. Everyone we worked with was so personable and helpful. It was a great car buying experience! More