Newark Toyota World

New car purchase Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Rich Purchased my third RAV4 from Newark Toyotaworld on 7/28/2018. Once again it was an easy process with very knowledgeable sales folks helping me. Richard Litz is a fine person and very good representative for the dealership. He made my time there productive and enjoyable, especially when I was driving away in my new RAV. Thanks Bewsrk a Toyotaworld!!! More

My experience Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been compl Brought my Prius in for an oil change and tire rotation. Two and a half hours later the work was done. As I was informed that the work had been completed the representative showed me what the mechanic had recommended. He said I needed to replace my front brake rotors, my rear brake rotors and flush my brake fluid. I had checked my brake fluid that morning, it was clear, there was no debris and the level was fine. So I knew the brake fluid was ok. When I asked the representative why the mechanic had recommended replacing all of the brake rotors, was it because they were worn, rusted or maybe warped, he tells me it's because they are rusted. He then tells me the brake pads are fine but the brake rotors on a Prius usually rust. When I first bought the Prius I brought it in for service and the told me the rotors needed to be replaced because of rust, But when the service manager looked at them he said the rotors had been manufactured improperly and were defective so they would have to replace them at no charge to me. I mentioned this to the representative and he tried to look this up on the computer. I think he must be new there because he could not navigate the system, so he asked the gentleman in the next slot if he could help him. With the help of this second person they were able to locate the record. But as they were doing this the second person happened to look at my paperwork and and tells me, "The rotors are only marked in yellow. This means they just need to be watched. This is nothing that needs to be done right away. I didn't say anything but I was thinking, "you just tried to get me to pay over $1000 to have work done that isn't needed." Suffice to say my trust in your service department just disappeared. From now on I will take my car to a mechanic I know and can trust. More

A third stellar vehicle purchase This is the third car we purchased from Chloé Hennig and the third stellar transaction. We were thrilled with her and Newark ToyotaWorld at purchase # This is the third car we purchased from Chloé Hennig and the third stellar transaction. We were thrilled with her and Newark ToyotaWorld at purchase #1, went back to her for purchase #2 and just finished purchase #3 with her this week. For this transaction, we worked with Delonn Ellison to finalize everything and he was very professional and knowledgeable. We were and continue to be thrilled with our experience at NTW. More

Excellent customer service I just bought a 2009 Toyota Corolla from this dealership on Saturday July 28 2018. My salesperson is Chloe Hennig. My coworker also bought a Coroll I just bought a 2009 Toyota Corolla from this dealership on Saturday July 28 2018. My salesperson is Chloe Hennig. My coworker also bought a Corolla from the same dealership in May and he had a great experience with Chloe. I find her very approachable and genuine. She provided great customer service throughout. What impressed me the most was without me asking, she offered to search in the inventory to see if there was any other vehicle that matched my requirements. It suggested to me that she cared about her customers and it's not just about closing the deal. She drove me home that night cuz waiting for a bus at such late hours in a raining late was not a good idea. She again offered to pick me up the next day when my bus didn't show up. She always got back to me with my requests and questions and didn't seem to have a fuss about them. She is also very quick with her responses. If you text her, she always respond immediately. All and all, I am very happy with her services and I am sure all her other customers feel the same. More

1st time customer- will be back! When we came to NTW, we were immediately greeted and taken care of. They were very conscious of the customers. Within minutes we test drove the Rav4 w When we came to NTW, we were immediately greeted and taken care of. They were very conscious of the customers. Within minutes we test drove the Rav4 we now own! Mark worked with us and we were very please. He was very nice and informative of everything. We will definitely be back! More

Regular maintaunance Every time i walk in toyota world of newark luis Lopez is very heplfsul with my car,always explains whats i ask him concerning my car... Every time i walk in toyota world of newark luis Lopez is very heplfsul with my car,always explains whats i ask him concerning my car... More

GREAT FRIENDLY SERVICE Great friendly service from start to finish. Pleasant and all around positive experience. Highly recommended. Damon and Victor were awesome and the pl Great friendly service from start to finish. Pleasant and all around positive experience. Highly recommended. Damon and Victor were awesome and the place is just filled with positive vibes. More

Chris You and Toyota are Awesome. Chris you and Toyota have been in our family for years. I thank you for your services and Giving Stephen his dream car! You guys ROCK!! Chris you and Toyota have been in our family for years. I thank you for your services and Giving Stephen his dream car! You guys ROCK!! More

10K Service Arrived at 1035 am for my 1040 am service appt. I was out of the door at 1133 am which is wonderful!! The advisor staff in my opinion are not overly Arrived at 1035 am for my 1040 am service appt. I was out of the door at 1133 am which is wonderful!! The advisor staff in my opinion are not overly friendly and just border acceptable as far as hospitality goes. I don't really mind that since I'm there to get car service not make friends but a smile here and there would go a long way. Other than that I have no complaints. More

Great service from Chris Delpeche Newark Toyota World is by far one of the best dealerships I've gone to. Ive had the pleasure of dealing with Chris Delpeche for years and he has alway Newark Toyota World is by far one of the best dealerships I've gone to. Ive had the pleasure of dealing with Chris Delpeche for years and he has always met my need as a customer. I highly recommend that if you go to Newark Toyota World that you go to Chris Delpeche. More