New Country Lexus of Latham

Service Dept. ROCKS!!! I have been to many different dealerships for service, and this one is by far, has been the best experience ever!!!! The service department is led by I have been to many different dealerships for service, and this one is by far, has been the best experience ever!!!! The service department is led by Joe Moran who always makes sure that he goes the extra mile to make your experience at New Country Lexus a great one!!!! More

This place is AMAZING!!! I've owned a lot of luxury cars and I've never been happy with the dealerships or the service departments. NOT THIS TIME! I could not be more please I've owned a lot of luxury cars and I've never been happy with the dealerships or the service departments. NOT THIS TIME! I could not be more pleased with New Country Lexus of Latham. The service department is tops! They are always a pleasure to deal with. They're consummate professionals and they always do the job right. There are so many nice touches added to the service - car wash, fluid top off, a bottle of water left for me in my cup holder, a follow-up text and phone call to ensure I'm happy, etc. Most importantly, they have earned my trust. I trust their workmanship and I trust them with my car. My service is completely stress free. They have also earned my loyalty - I'm buying and servicing at New Country Lexus from now on! More

Service 2017 RX350 I brought my 2017 RX in for its 1st 5k mile service. I bought my car from another dealership in SC where I live. Matt was great. Got my service done q I brought my 2017 RX in for its 1st 5k mile service. I bought my car from another dealership in SC where I live. Matt was great. Got my service done quickly and I was on my way- which is great since I was up there visiting family. I've brought my other cars up there as well throughout the years. More

90?thousand mile check I was disappointed that an oil change that was not needed was done. The mechanic could of read the sticker that showed it had been done less than 1000 I was disappointed that an oil change that was not needed was done. The mechanic could of read the sticker that showed it had been done less than 1000 miles ago by a garage closer to Saratoga. Nick did a super job at getting my car in and out earlier than I expected. He was very accommodating. More

The best team I've ever worked with!! Our salesman Abraham was by far the most contentious sales person we have ever had. He jumped thru hoops to get us our cars on our timeline even thoug Our salesman Abraham was by far the most contentious sales person we have ever had. He jumped thru hoops to get us our cars on our timeline even though he had to come in on his day off. (Who does that???) The whole team really worked hard to give us everything we wanted and needed. Emily was awesome explaining the technology features and Nick was very professional and capable in the business office. I also have to give a shout out to "Papa John" for having such a great staff. Thanks everyone. More

Seamless and Professional New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well selecte New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well selected, and neatly presented. Detailed descriptions and photographs made web-based shopping easy. I had selected two vehicles to examine in person and was politely greeted by Cidalia at the door after being allowed an unhurried opportunity to walk around my selections in the parking lot. Cidalia promptly collected the keys and explained the features of each vehicle prior to, and during, our test drives. Once I had made a selection and an offer, she was quick to respond and had all of the necessary paperwork ready for me as promised. Upon delivery, a couple of days later, I received similarly professional treatment from Lee in finance and Emilee in delivery. Every step of the process was well planned, courteous, and pleasant. I intend to return in a few years when it's time to replace our other car. I can happily recommend New Country Lexus. More

Excellent My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recommend My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recommend Cidalia. More

Many thanks to New Country Lexus and Cidalia! Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the time t Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the time to go above and beyond to make our car buying experience a positive one. On the business end, Nick took very good care of us and was a pleasure to work with as well. Emilee was great to have show us the features of the car on the day of purchase too. Very seamless experience all around. We definitely recommend New Country Lexus! More

Thank you Cidalia and New Country Lexus! Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She we Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She went above and beyond to make sure our buying experience was a positive one. She called us during and after the buying process to make sure we were satisfied! We were shown features in our car by the tech guy who was great too! Everyone we came across purchasing our car was great! We highly recommend Cidalia and New Country Lexus! Thank you! More